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“Service was what really made it special”
Review of Granville Hotel

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Granville Hotel
Ranked #2 of 12 Hotels in Waterford
Certificate of Excellence
London, United Kingdom
1 review
“Service was what really made it special”
Reviewed 26 February 2011

Stayed at the Granville for what was supposed to be two nights but we added an extra because we loved it so much! We got really great service everywhere in the hotel but I have to give a special mention to Fiona on the front desk, she was so helpful with everything we needed, really went out of her way (and thanks for the pub tip we had a lovely night) sorry if we took up all your time chatting to you! The girl on checkout was lovely too. The girls in the restaurant were lovely and our meal was great! Great location too, we'll be back Granville Hotel!!

  • Stayed February 2011, travelled as a couple
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    • Cleanliness
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Helpful?
Thank darling88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterfordhotel, General Manager at Granville Hotel, responded to this review, 8 March 2011
Your comments give us all here at The Granville Hotel great satisfaction to read and thank you for taking the time to write them. They are very much appreciated and we really hope you can get back to visit us. Again many thanks.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (298)
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English first
Gosford, Australia
1 review
Reviewed 21 February 2011

The highlight of Ireland was the night we stayed at the Granville, we stumbled onto the place late that day, it was raining and we walked in off the street and got a good deal.
The superbly maintained premises & delightful old world charm was the icing on the cake
I now feel we should have stayed all 3 nights with you, more fully enjoyed our stay and day tripped to the areas adjacent to Waterford.
We are telling all our friends how lovely The Granville is and how well we were cared for.
This is our way of showing our appreciation to the Management & all the Staff.
Hopefully our enthusiasm will bring you more business.

  • Stayed October 2010, travelled as a couple
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Helpful?
Thank australiarules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterfordhotel, Manager at Granville Hotel, responded to this review, 8 March 2011
Delighted to read you enjoyed your stay with us. We very much appreciated the time you took to write the review and I am sure your comments will help to attract business to us. These and the all the other comments really do help us both on a business and as importanly the human side. Many thanks.
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Derby, United Kingdom
Level 6 Contributor
117 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 19 February 2011

Very little to fault here. Large bar downstairs, I was in a very large room with three beds, bath and seperate shower. Friendly staff. Breakfast cooked to order.

  • Stayed February 2011, travelled on business
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Helpful?
Thank kevintiobraid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterfordhotel, General Manager at Granville Hotel, responded to this review, 8 March 2011
Glad you enjoyed your stay and thank you for taking the time to write your review. All reviews help us to maintain standards. Hope you can stay with us again in the future.
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Naas, Ireland
1 review
Reviewed 18 February 2011

We stayed in this hotel because we were impressed with the food on a visit to Waterford last year (stayed in a different hotel - poor!) This a superior hotel with graceful public rooms, a very welcoming attentive staff and an old world ambience. We enjoyed our stay and we will be back.

  • Stayed February 2011, travelled as a couple
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    • Sleep Quality
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Helpful?
Thank 1Gavin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterfordhotel, Manager at Granville Hotel, responded to this review, 19 February 2011
Thank you from all of us for those nice comments. We have been trying hard to deliver good food,service and encourage repeat business. Good to read it's paying off. Many thanks.
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Utrecht
Level 6 Contributor
313 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 16 February 2011

The hotel is centrally located with free parking across the street. Reception was friendly. Most rooms have free internet (my first room did not, but I was moved to an other room when I said I wanted internet). The rooms have big beds, a nice bathroom, some chairs and a working desk. The restaurant in the hotel has good food and friendly staff. The style is Victorian. I can recommend this hotel.

  • Stayed February 2011, travelled on business
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Helpful?
Thank Geerlings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterfordhotel, Manager at Granville Hotel, responded to this review, 19 February 2011
Thank you for your good comments and that you would recommend our Hotel. Hopefully you can stay with us again.
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Rockville, Maryland
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 February 2011

We were not too enchanted with this hotel. If you like Victorian style, then you might like this hotel. It is centrally located arcoss the water, near a large parking lot and walkable to some shopping. We did not care for our room and though the food was not so good at the hotel pub. The breakfast food too at the restaurant was awful. Really could have been better. Bland, not too tasty and not well cooked either! If you have stay here, fine, stay, but would not go out of your way to stay at this hotel.

  • Stayed January 2011, travelled as a couple
    • Value
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Helpful?
1 Thank Maryland804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterfordhotel, Manager at Granville Hotel, responded to this review, 9 February 2011
Very dissappointed you were not enchanted with our hotel.We are one of Irelands Oldest and most historic Hotels and we go to great lenghts to maintain that Old World charm. That is one of our unique selling points. I thank you for your opinion and your other comments. We seemed not to have reached your expectations on our food and breakfast and I apologise for that. Your comments have been passed on. Maybe you will be in this area again and give us the oppertunity to redeem ourseleves. Thank you for taking the time to write your comments.
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London
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 January 2011

We stayed at The Granville again for two nights midweek, last week. We booked two rooms, one for us, one for my Brother. Both rooms were very clean, nicely decorated, flat screen tv and generally well equipped and perfect for what we needed (cable can be obtained from reception giving you free internet access).
This is what we were expecting following our previous stay, however I must again mention the staff - in particular the reception staff on both days who were very friendly and helpful. Also, this time, we had a late lunch in the bar which was really very good and we will definitely eat there again during our next visit. It's also a pleasant welcoming and warm bar just for a drink - well worth a visit (but seriously, do try the food...).

  • Stayed January 2011, travelled as a couple
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Review collected in partnership with Thomson Al Fresco

Helpful?
Thank EzzieLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterfordhotel, Manager at Granville Hotel, responded to this review, 9 February 2011
Thank you for your kind comments. They are also passed on to the staff, who very much appreciated them.We looking forward to returning to the Granville Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Granville Hotel

Property: Granville Hotel
Address: The Quay, Waterford, Ireland
Region: Ireland > Province of Munster > County Waterford > Waterford
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Romantic Hotel in Waterford
#1 Family Hotel in Waterford
#2 Business Hotel in Waterford
#2 Luxury Hotel in Waterford
Price Range (Based on Average Rates): £
Hotel Class:4 star — Granville Hotel 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Granville Hotel Waterford overlooks the waterfront & marina in the heart of Waterford City's business & shopping centre. The Granville Hotel, Waterford offers 100 comfortable guestrooms, extensive conference, banqueting and wedding facilities ... more   less 
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Also Known As:
Granville Hotel Waterford

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