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“Lovely Visit”

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Waterford Castle Hotel & Golf Resort
Ranked #1 of 12 Hotels in Waterford
Certificate of Excellence
Carolina Beach, North Carolina
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Lovely Visit”
Reviewed 11 November 2013

We visited Waterford Castle Hotel in Nov of 2013 for one night. The food in the dining room for dinner was exquisitely presented and of high quality and taste. Live music provided on the piano enhanced our enjoyment. Our room overlooked the service entrance and then out to a meadow and the water. The morning meal was delicious, with all the choices we expected. The people at the castle attended to our needs graciously. Although some maintenance issues are evident, our stay was lovely.

Room Tip: Might want to request an upper floor location.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JudyandDon046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 14 November 2013
Dear Reviewer
Thank you for sharing your views with us. We greatly appreciate your review and the compliments it brings. I am delighted to hear that your needs were attended to graciously and that your stay was lovely. I can assure you we are giving all maintenance issues our full attention.
I do hope we will have the opportunity to welcome you back to Waterford Castle.
Kind Regards
Derek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,210 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (216)
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English first
Oslo, Norway
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 November 2013

We got married at Waterford Castle October 19th. We started to plan our wedding from Norway 18 months ago. We knew we wanted to get married in the most fantastic country in the world, but not where in Ireland. There are so many places to choose from!

We wanted to find something very special for our big day. We searched and visited several wedding venues throughout the country and considered the quality of the premises itself, the location, the food and how we were welcomed.

When we came to Waterford Castle the first time and had spent one night there, we just knew we had found what we had been looking for.

The wedding coordinator Mirka and Marketing Manager Philip have throughout the planning process been very helpful, it has been a joy to work and plan together with you!

On the big day everything worked out just as planned. A special thanks to Antonio for your brilliant coordination. Together with rest of the staff you managed everything 100% according to our strict and detailed program! Everything was done to perfection! We hope we can buy you a Guinness some day!

And what about the food? It was absolutely outstanding. It is easy to understand that the new recruited Chef has long experience from a Michelin decorated restaurant in Dublin.

It must be a pleasure for Derek, the Manager of Waterford Castle, to work with such a great, professional and not least smiling team of competent staff members. A million thanks to all of you, and our warmest regards to everyone that contributed to make our day so special. You are very warm and truly professional people.

We will never forget that Saturday in October. Waterford Castle and the people there will always have a place in our heart!

We will in every sense highly recommend Waterford Castle if you are planning for a special day.

Love from Norway, Tove & Odd Sverre

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ToveLaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 14 November 2013
Dear Tove & Odd
Thank you for finding the time to share such delightful feedback. It was truly our pleasure to host your wedding and may I say that what a special event it was.
I look forward to sharing your review with my colleagues at Waterford Castle and in particular the people you have highlighted. I do hope that all of your guests had a most enjoyable experience with us. The atmosphere and sense of occasion was second to none and it was a joy to be apart of this.
We wish both of you our very best wishes for your future together and we do hope that you will visit us soon.
Kind Regards
Derek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 November 2013

We stayed in one of the lodges with friends last summer and having had a wonderful time we really wanted to come back to stay in the Castle. We got the opportunity to spend one night in a standard room midweek and jumped at the chance. We also booked dinner in order to make the most of our time in the Castle. The Castle was everything we had hoped it would be and more.

On arriving the staff were very welcoming and I was delighted that they immediately mentioned our dinner reservation as I have serious food allergies which I had informed them of on booking. We were shown to our room, the Kildare room, by the receptionist however the door would not open. A second set of keys were located but these two failed to open the door. At this point we were asked to wait a moment outside the room which was strange as you would expect a hotel to bring you back to the lobby offer you a drink and call maintenance. However, Waterford Castle did not do this instead they arrived back within a minute and asked us to follow them. We arrived outside another room, the Presidential Suite, which we were duly shown into and told to enjoy. You can imagine how surprised we were, not only had Waterford Castle upgraded us due to the issue with our room they had upgraded us to the best room in the Castle. The Presidential Suite consists of an entrance hall, bathroom, sitting room and bed room with a four-poster bed. This was the start to an amazing overnight.

The bar is small but serves good pre-dinner cocktails and drinks. Dinner was very tasty and the staff and chief ensured I had a choice of things to eat. The four-poster bed was very comfortable and we had a great nights sleep. The Breakfast was room was light and airy, on first look the breakfast selection looked small however, once you got started there was plenty of choice. The fresh fruit and smoked salmon were particularly good.

Every member of staff were pleasant and helpful, they could not do enough for you but were not overbearing or in the way. We had a wonderful stay in Waterford Castle and would definitely return for a relaxing get away.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 14 November 2013
Dear Reviewer
Thank you for taking the time to post review. To read that the Castle was everything you had hoped it would be and more is indeed of great reward for us all.
Sometimes they say things were meant to be and in a way I am delighted that we had a little glitch with the Kildare Room lock which in turn allowed us to offer you the experience of the Presidential Suite. I am most pleased to learn of pleasant and helpful staff and thank you so much for such positive feedback.
We sincerely look forward to your return.
Kind Regards
Derek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 November 2013

As Kiwi's it was a joy to help our friends celebrate their wedding in a fairy tale setting. There were four adults in a three bedroom lodge, which also had 4 bathrooms, so no problems there, wifi was not the best but that was no biggie as we were there for the wedding not the Internet. A larger amount of teas and coffee would have been helpful, as we had travelled direct from NZ with no hire car which made life a bit hard to stock up provisions. We did have a few problems with the gas fire going out all the time but the lodge was warm, we also had a problem with hot water as one night going to bed I saw a switch on and turned it off as it is standard light switch hight, reception advised how to correct this, but after 5 hours still no hot water, a technician promptly arrived and correct the problem. We found all the staff to be very helpful at all times, and feel the wedding went well, loved the old world atmosphere. Being on an small Island we knew what we were in for, really enjoyed our stay.

Room Tip: Understand that you are on an Island!
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Blanche C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 9 November 2013
Dear Reviewer
Thank for taking the time to share your feedback. It was lovely to hear Waterford Castle described as a fairy tale setting for your friends wedding. I am sorry that you experienced a few small problems with the lodge but I am happy at the same time that we had someone to deal with them promptly.
We appreciate the recognition of our staff and great to hear that you really enjoyed your stay.
I do hope that you will come back some time in the very near future.
Kind Regards
Derek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Brunswick
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 November 2013

My wife and I recently visited Ireland and wanted to stay in a number of castles. Waterford Castle was recommended. The location is enchanting, but that is where it stops in our view. We were most disappointed in the quality of the furniture, the cleanliness of the rooms (we paid for an upgrade) and the public places and the quality of the breakfast (which was almost inedible). On a positive note, our dinner was quite palatable and the reception staff were wonderful. However, overall, in our view and in comparing this to other castles in Ireland we would describe the hotel as being very over priced and not living up to its billings.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Masterrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 6 November 2013
Dear Reviewer
Thank you for sharing your opinion with us. I am very sorry to read of your disappointment and our sincere apologies for letting you down in any way. I have noted your comments and rest assured they will be given immediate attention. I am sorry that we did not have the opportunity to address these issues while you were with us. I was delighted to learn that there was indeed a positive to be found in your visit in the form of dinner and staff.
We do hope that you will consider returning to Waterford Castle and it would be our intention to very much live up to the billing on that occasion.
Kind Regards
Derek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway, Ireland
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 November 2013 via mobile

It is quite unusual having to board a ferry for a 2 min sail to your hotel. Here the hotel is a castle. On the way up -and later going down- we saw deer wandering, crossing in front of our car, met a hare just meters away from the front door.
They have a nice fire in the impressive fireplace at the reception. The bar is very cosy with a nice fireplace too.
We didn't book a table as we wanted to go out in town.
I've booked the presidential suite to feel the full atmosphere of an old castle.
The room is huge, a massive bedroom, big living room and huge bathroom with a bath where you can fit 2 in it.
It is a wee bit cold as the ceiling is pretty high and there's no double glazed window but hey you're in a castle. Despite of its age, it has a very decent WiFi and a few channels on the 2 TVs -don't expect having too much to watch though-
The presidential suite has portraits of Eamon de Valera and Mary Robinson.
I've seen reviews complaining the rooms were tired; the presidential suite has its old Victorian style so you know what to expect, no brand new furniture from Ikea, having said that I would point out the need for attention on some walls as mould is appearing.
Late in the evening and in the morning we could hear some banging like pressure in the water pipes but nothing too annoying. Anyway, they have brand new lodges for those who really want to feel like in any other place and can't appreciate the charm of old stones.
We had breakfast delivered to our room, it was delicious, fresh and of excellent quality.
After a last stroll in the park, I'm falling asleep writing this review on the couch....
We had a very nice stay and we would like to thank all the staff who, despite being young, are very efficient and professional.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lionel76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 6 November 2013
Dear Reviewer
Thank you for taking the time to share your views. I was delighted to read of your findings with the Castle and we greatly appreciate your stance on maintaining the integrity and the charm of old stones. I am most pleased to learn of efficient and professional staff. I am glad that you had a very nice stay and I do hope we will have the opportunity to welcome you back in the future.
Kind Regards
Derek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
county louth
1 review
Reviewed 4 November 2013

We had our wedding here in July this year and had an absolute ball. Everything was amazing, the staff could not do enough, mirka, our beautiful,kind and helpful wedding planner went above and beyond for us to ensure our day went without a hitch,Definitely one of a kind. All staff were so professional and willing to please. Antonio and Derek deserve a special mention also, such lovely, genuine people.
The castle itself is so picturesque and the food is out of this world. The novelty factor of getting boat over to island and it being able hold all wedding guests, it is like your own private island for a day. Rooms are beautiful,old window frames are a particular favourite. Can't rate it highly enough and can't wait to go back and stay. Family and friends still raving about what a wonderful setting it is and its outstanding food.
Adele & Simon x

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adele C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 6 November 2013
Dear Reviewer
Thank you very much for sharing such wonderful feedback. It was indeed our privilege to host your wedding and to receive such compliments is of the highest reward. It will be my pleasure to share your review with all at Waterford Castle and in particular with Mirka.
I am delighted to hear that your family and friends are still raving about the experience and thank you so much for such a high rating .
We all wish both of you our very best for your future together and we look forward to welcoming you back very soon.
Kind Regards
Derek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waterford Castle Hotel & Golf Resort

Property: Waterford Castle Hotel & Golf Resort
Address: The Island | Ballinakill, Waterford X91 Y722, Ireland
Region: Ireland > Province of Munster > County Waterford > Waterford
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Waterford
#2 Family Hotel in Waterford
#2 Romantic Hotel in Waterford
#7 Business Hotel in Waterford
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Waterford Castle Hotel & Golf Resort 4*
Number of rooms: 67
Official Description (provided by the hotel):
Situated on its own private Island on the River Suir, Waterford Castle Hotel & Golf Resort offers 4 Star Luxury Castle Accommodation nestled in the suburbs of Waterford City.Feel yourself travel through time as you make the magical journey by our complimentary Car Ferry to the 310 acre Island Resort.With an amazing history stretching back to the 6th century, wake up in Waterford Castle Hotel Ireland after a peaceful night’s sleep to the picturesque and enchanting scenes and sounds the island has to offer. Enjoy gourmet food served in our award winning Munster room restaurant and Fitzgerald Bar or simply relax by the large open fire in 16th Century surroundings.For family, group or self catering in Waterford our Island Garden Lodges are the perfect place to experience the South East.Island Activities include our 18 hole Championship Golf Course, our fantastic tennis courts, clay Pigeon Shooting or croquet on the Castle lawns.Waterford Castle also provides a stunning Irish castle wedding venue for an unforgettable Wedding Day. Imagine… A legendary Castle, on an Island Haven; exclusively yours. All in all Waterford Castle Hotel and golf resort provides a luxury destination to escape from life itself. ... more   less 
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Also Known As:
Waterford Castle

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