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“Outstanding”

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Waterford Castle Hotel & Golf Resort
Ranked #1 of 12 Hotels in Waterford
Certificate of Excellence
Belfast, United Kingdom
1 review
“Outstanding”
Reviewed 26 April 2014

Just back from a week long break in the lodges. Everything about the place is quality, the location and surroundings are spectacular, the castle oozes charm and the lodges have a very modern feel to them. There was a few items missing from the house and not having RTE on the tv stations seemed strange but wouldn't detract from the experience.If you are looking for a relaxing break with kids, do give this place consideration.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OCLFF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 30 April 2014
Dear Reviewer
Thank you for finding the time to post your review. I am delighted to read of your findings and to be described as quality is indeed rewarding for all of us.
Thank you for choosing to stay at Waterford Castle and we sincerely appreciate your recommendation.
Kind Regards
Derek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (228)
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English first
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 April 2014 via mobile

Just back from a one night stay in the lodges...two adults, three kids. The hotel was easy to find and
First impressions were really good driving up a wooded avenue. The lodges are very spacious with modern interior. There were some scuff makes on the walls here and there but as the accommodation is very bright with white walls, this would be hard to avoid especially with the constant coming and going of suitcases. It certainly didn't bother us. I felt they were well above average. We had a peaceful drink in the castle bar and it was a treat to sit in the old world charm. However drink was pricy! We brought clubs with us and used the driving range which was 2euro per bucket of balls. The clubhouse restaurant did not look like the kind of place you would sit over an evening meal.. It had a purely functional appearance so we ate in the city. Without exception all staff we met were extremely helpful and friendly. We had time to take a walk in the woods before we left which was beautiful. We plan to return without kids and stay in the castle.

Stayed April 2014
Helpful?
Thank Double C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 26 April 2014
Dear Reviewer
Thank you for reviewing your recent stay with us. I was delighted to read of your impressions and we are most pleased with a rating of above average. Your point about the clubhouse being purely functional has been recognised and it is on our list of priorities to make it more appealing. It will be my pleasure to pass your compliments to staff whom you have highlighted for applause.
Thank you for choosing Waterford Castle and it is most rewarding for us to learn of you plans to return for a kid free stay at the castle.
Kind Regards
Derek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk, Virginia
Level 5 Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 April 2014

We booked the Waterford Castle and assumed we would be staying in the castle but we were given an apartment. The apartment was nice enough. It was a two story 3 bdr with kitchen, dining, living room, fireplace, and laundry room. The beds were pretty hard though so sleeping wasn't easy. There were 3 and a half bathrooms as well. Very roomy place. We did have a few issues with the dryer not working and some lights being out but overall it was good. The staff at the Castle were very nice and took us on a tour of the presidential sweet inside the actual castle so that we could see what the rooms were like.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 26 April 2014
Dear Reviewer
Thank you for taking the time to share your experience with us. I was delighted to read that overall the rating was good however I do apologize for the issues you encountered with the dryer and some lighting. It is most reassuring to be complimented on the staff at Waterford Castle.
We do hope that you will come back for a future visit and on that occasion that you can experience the castle and why not the Presidential Suite!
Kind Regards
Derek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 April 2014

We had afternoon tea today in conservatory and it was fabulous,four friends and I try to catch up as often as we can (not as often as we would like) service was friendly & prompt but not at all imposing. The atmosphere was so relaxing,fantastic value for money great selection and excellent quality of sandwiches and sweet treats,two of our party couldn't make it today which gives us the perfect excuse to come back for another lovely afternoon.Well done all staff.

  • Stayed April 2014
    • Location
    • Cleanliness
Helpful?
1 Thank Sunbloon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 20 April 2014
Dear Reviewer
Thank you for taking the time to post such a lovely review. We sincerely appreciate such applause for our Afternoon Tea service. To be described as fantastic value for money coupled with excellent quality is of great reward for all of us.
We look forward to serving you and we hope the other two that missed out on an occasion in the very near future.
Kind Regards
Derek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
Reviewed 19 April 2014

We stayed in a 4 bed lodge and found it to be perfect for a family holiday. Spacious and modern inside, needs slight maintenance outside. Washer and dryerin house were invaluable with kids. We'll definitely be back. Food in golf club house was lovely and very friendly staff. We used the pool in Woodlands hotel each day. Kids loved it. Nice water temperature.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flickabelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 20 April 2014
Dear Reviewer
Thank you for sharing such great feedback with us. I was delighted to read of your experience and that our facilities were of a great standard. Works have commenced with landscaping and other on the outside of lodges and we look forward to showcasing this on your return. I will be sure to pass your recognition to the staff in the club house.
Thank you for your seal of approval and we hope to see you in the near future.
Kind Regards
Derek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Western Springs, Illinois, Usa
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 April 2014

On an 45th wedding anniversary trip to Ireland, we decided to stay for the first time in a castle. We choose the Waterford Castle Hotel because of its reviews and its location. We were not disappointed.
The reservation process on-line was easy and convenient. I'm the type who likes to confirm these on-line reservation with a phone, which I did. The people at the front desk were friendly and genuinely excited that my wife and I were staying there on our 45th wedding anniversary trip. Linda, at the front desk, was particularly warm and helpful.
Since it was our first day in Ireland, and the drive from the Dublin Airport through the beautiful Wicklow Mountains was tiring, we looked forward to relaxing in the Castle. The huge tub in the beautifully decorated bathroom and the drinks by the fireplace offered us just what we were looking for after our sightseeing drive that first day.
The location of the Castle on an island in the middle of the Suir River was both scenic and restful. The view of the grounds and the river from our room through the leaded windows was outstanding.
The staff at dinner and at breakfast, along with the great food, made for a most enjoyable visit. We will definitely come back.

Room Tip: Ask for the Executive Suite, which had the great bathroom, the huge bedroom and a sitting room. Ver...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 18 April 2014
Dear Reviewer
Thank you for sharing your feedback with us. Belated Happy Anniversary wishes from all at Waterford Castle. To hear that you were not disappointed was most rewarding for us. I am delighted to read of your findings with our facilities and I will look forward to passing on your recognition to the staff and in particular Linda at the front desk. I am most pleased that we were able to compliment and indeed be a part of your 45th wedding anniversary.
We greatly appreciate your seal of approval and we look forward to having you back in the very near future.
Kind Regards
Derek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 April 2014 via mobile

Very average hotel. The bedrooms need refitting.
Food was ok but breakfast was poor
Staff were very attentive and friendly, the main selling point of the business in my opinion.
Nice location but next time I am in Waterford I will try somewhere else

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derek C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 18 April 2014
Dear Reviewer
Thank you for reviewing your stay with us. I was disappointed to read that we failed to deliver on expectations in some areas. Your comments have duly been noted for attention. I was however most reassured to learn that staff featured highly on selling points with attentiveness and friendliness on display.
I do hope you would come back and visit Waterford Castle sometime in the future.
Kind Regards
Derek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waterford Castle Hotel & Golf Resort

Property: Waterford Castle Hotel & Golf Resort
Address: The Island | Ballinakill, Waterford X91 Y722, Ireland
Region: Ireland > Province of Munster > County Waterford > Waterford
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Waterford
#2 Romantic Hotel in Waterford
#2 Family Hotel in Waterford
#7 Business Hotel in Waterford
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Waterford Castle Hotel & Golf Resort 4*
Number of rooms: 67
Official Description (provided by the hotel):
Situated on its own private Island on the River Suir, Waterford Castle Hotel & Golf Resort offers 4 Star Luxury Castle Accommodation nestled in the suburbs of Waterford City.Feel yourself travel through time as you make the magical journey by our complimentary Car Ferry to the 310 acre Island Resort.With an amazing history stretching back to the 6th century, wake up in Waterford Castle Hotel Ireland after a peaceful night’s sleep to the picturesque and enchanting scenes and sounds the island has to offer. Enjoy gourmet food served in our award winning Munster room restaurant and Fitzgerald Bar or simply relax by the large open fire in 16th Century surroundings.For family, group or self catering in Waterford our Island Garden Lodges are the perfect place to experience the South East.Island Activities include our 18 hole Championship Golf Course, our fantastic tennis courts, clay Pigeon Shooting or croquet on the Castle lawns.Waterford Castle also provides a stunning Irish castle wedding venue for an unforgettable Wedding Day. Imagine… A legendary Castle, on an Island Haven; exclusively yours. All in all Waterford Castle Hotel and golf resort provides a luxury destination to escape from life itself. ... more   less 
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Also Known As:
Waterford Castle

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