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“Lodge experience”

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Waterford Castle Hotel & Golf Resort
Ranked #1 of 12 Hotels in Waterford
Certificate of Excellence
Ireland
Level Contributor
99 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Lodge experience”
Reviewed 16 August 2014

Recently experienced a one night stay in a lodge - a family of five. The castle was not accessible due to a wedding taking place.
Lodges/house were spacious and were very well equipped with kitchen items, washing machine, tumble dryer. House had three bedrooms, four bathrooms, large kitchen/diner/sitting area-brilliant lay out but whole house badly needs painted and glass on balconies and windows need a deep clean.
There was a small park for children and a zip line, which they loved, nearby.
Wifi did not work.
Nothing special.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
Helpful?
Thank AllyMcP8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 23 August 2014
Dear reviewer,

Thank you for taking the time to review your recent stay with us.
I am happy to read that you found the lodges to your satisfaction and that the children loved the play area.

It is disappointing that we has an issue with the complimentary Wi-Fi at the Lodges during your
visit, and I would like to apologise for any distress caused. Once the problem was located the Wi-Fi was back up and running.

We are coming to the end of a busy summer season and painting in the Lodges will be addressed in the winter months in preparation for 2015.

Again thank you for your review, we hope to see you at Waterford Castle sometime in the future

Kind regards

Helen Courtney






stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (220)
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Drogheda
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2014

We stayed in a 3 bedroom apt, for 1 week in August with family and friends ,we found staff extremely helpful with any little problems in rooms.
we were blow away with the whole holiday ,
From start to finish everything was out of this world for Relaxation and Stress free, we would loved to stay longer but it was all booked up.
A very big thank you to Linda who helped out on booking and our extra nights, plus a great thank you to all staff , who could not have made our HOLIDAY any better.
WE WILL BE BACK. This was extremely Safe and Child friendly.Anthony &Mary Drogheda

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank anthony801364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 23 August 2014
Dear Reviewer,

Thank you for taking the time to post such a wonderful review of Waterford Castle Resort.
I am really delighted that you and your family were able to enjoy such a wonderful and stress free holiday with us. The Lodges here are ideal for a family getaway.
Linda will be delighted to be mentioned in your review, Linda and all the staff here are only too happy to help with any queries or requests and we encourage our guests to always contact us.


Again thank you for your kind comments and we look forward to welcoming you back to Waterford Castle Resort in the near future.

Kind regards

Helen Courtney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork
Level Contributor
129 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 15 August 2014

We stayed at the golf lodges for a week and this is our 3rd time in the past 5 years. Now the hotel is in NAMA (state agency who take over loans that are unserviceable) and we can see that standards of maintenance are slipping. Balcony with weeds and ash saplings, dishwasher in need of repair, doors stiff upstairs and some balcony doors not opening. these are only small things but must be looked after. the island is special because of the car ferry which is always a trill for the children, the island walk is beautiful and to see the deer roaming really adds to the isolated and tranquil feeling. We ate at the hotel on one night and the food was superb and the attention of the bar man was exceptional. we went for an early bird and we were very disappointed with the room that we were shown to for our meal, it was behind the bar just off the dining room, two table were un cleared from afternoon tea, and it was soulless and we really felt like we were being out of the way. the bar man offer to move us to the bar after speaking to the manager but the couches and tables are too low for eating. this was not a runner but he said this was a new managers idea and he was trying it,

The club house is good value for food, all the staff are friendly,except john who was rude on our first night (9.50pm Saturday) with an introduction of "we are not a late bar" and chewing gum, there was 12 golfers in the bar at the time) but this was an isolated incident. if you are a golfer this course is fantastic and well thought out layout.

Room Tip: lodges 40-48 are at the back and have more outside space for kids to play
See more room tips
  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Iris-eyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 23 August 2014
Dear Reviewer,

Thank you for taking the time to review your recent stay at Waterford Castle Resort.
The island is quite unique and I am delighted to see that you were able to enjoy all it had to offer.
The ferry, our scenic walks seeing the deer and sampling our food offerings both at The Castle and in The Club House.

We pride ourselves on our food here at Waterford Castle and have opened up the conservatory and Leinster Room to accommodate our guests and visitors to the island for Afternoon tea and bar food. It is regrettable that you found the Leinster Room soulless, but that is something we can look at.
Please accept by sincere apologies for any distress caused by your encounter with one of our Golf Club staff. This I can assure you was an isolated incident. The staff on The resort take great pride in their place of work and will always try and go the extra mile for our guests.
.
After a busy summer season, during the Winter months we will address the maintenance requirements of the Lodges for 2015.

Again thank you for your review and we hope to see you make a return journey to Waterford Castle in the future.

Kind regards

Helen Courtney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2014

On its own little island...booked a dinner and breakfast package..meals were amazing with friendly and helpful staff..beautiful grounds and enjoyed a round of golf..highly recommend a visit...room was beautiful with victorian style bathroom..

  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank 67Sammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 16 August 2014
Dear reviewer,

Thank you for taking the time to post such a wonderful review. We sincerely appreciate the kind comments.
We are very fortunate to have such a unique property on its own island and always delighted when our guests have the time to explore the grounds and play golf.

I will share your comments with the team here who take great pride in their place of work.

We look forward to welcoming you back to Waterford Castle in the not too distant future.

Your sincerely,

Helen Courtney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Murfreesboro, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

My family stayed at Waterford Castle during a recent trip to Ireland and it was absolutely incredible! Our rooms were stunning and we were treated so well. It was definitely one of the highlights of our trip!

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 16 August 2014
Dear reviewer,

Thank you for taking the time to write your review. We sincerely appreciate your kind comments.
To be mentioned as one of the highlight of your recent visit to Ireland is high praise and greatly appreciated.
I look forward to sharing your comments with the team here, and we look forward to welcoming you back to Waterford Castle in the not too distant future.

Kind regards

Helen Courtney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 13 August 2014

We stayed in the lodges and they were fantastic. They were supurbly finished and well equipped. Really friendly staff. I will definately return as I never wanted to leave. The deer roaming around were beautiful to see and the children loved every minute.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janedjordan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 16 August 2014
Dear reviewer,

Thank you for sharing your feedback following your recent stay at The Lodges here at Waterford castle.
I was delighted to read that you found the Lodges to be suburb and the staff you encountered friendly.
The deer have made the Island their home and both children and adults alike are always amazed to see them in close proximity.
Again thank you for wonderful comments, I look forward to sharing them with the team here.
We look forward to welcoming you back to Waterford Castle in the future.

Kind regards

Helen Courtney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 August 2014

I got this as a present for my partner - b&B with evening meal and WOW! I would recommend everyone goes here, it was pure luxury - room was beautiful, full of character and genuine pieces of furniture, the ensuite was fantastic - big old roll top bath! Food, both the evening meal and breakfast was fantastic. They also gave us coffee in the big reception hall when we asked for it - with warm home made biscuits and wouldn't take payment - really nice treat after a big walk around the island. I would love to go back!

  • Stayed December 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank myjellybean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, 16 August 2014
Dear Reviewer,

Thank you for taking the time to post your review. I am delighted to read you had such a wonderful time.
We are very fortunate to have such a unique property on its own Island. I look forward to sharing your comments with the Team here especially our Kitchen staff who are always delighted when our customers have a fantastic culinary experience here.

Again thank you for your lovely review and we look forward to seeing you at Waterford Castle in the not too distant future.

Kind regards

Helen Courtney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waterford Castle Hotel & Golf Resort

Property: Waterford Castle Hotel & Golf Resort
Address: The Island | Ballinakill, Waterford X91 Y722, Ireland
Region: Ireland > Province of Munster > County Waterford > Waterford
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Waterford
#2 Family Hotel in Waterford
#2 Romantic Hotel in Waterford
#7 Business Hotel in Waterford
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Waterford Castle Hotel & Golf Resort 4*
Number of rooms: 67
Official Description (provided by the hotel):
Situated on its own private Island on the River Suir, Waterford Castle Hotel & Golf Resort offers 4 Star Luxury Castle Accommodation nestled in the suburbs of Waterford City.Feel yourself travel through time as you make the magical journey by our complimentary Car Ferry to the 310 acre Island Resort.With an amazing history stretching back to the 6th century, wake up in Waterford Castle Hotel Ireland after a peaceful night’s sleep to the picturesque and enchanting scenes and sounds the island has to offer. Enjoy gourmet food served in our award winning Munster room restaurant and Fitzgerald Bar or simply relax by the large open fire in 16th Century surroundings.For family, group or self catering in Waterford our Island Garden Lodges are the perfect place to experience the South East.Island Activities include our 18 hole Championship Golf Course, our fantastic tennis courts, clay Pigeon Shooting or croquet on the Castle lawns.Waterford Castle also provides a stunning Irish castle wedding venue for an unforgettable Wedding Day. Imagine… A legendary Castle, on an Island Haven; exclusively yours. All in all Waterford Castle Hotel and golf resort provides a luxury destination to escape from life itself. ... more   less 
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Also Known As:
Waterford Castle

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