Stayed in the hotel for a short break with 2 kids. We booked a family special €229 with 2 nights a breakfast each morning and one evening meal(Good deal I thought). Bit of a disaster to be honest. From the get go the receptionist didn't give us our meal vouchers this ended up being a big ordeal when we wanted our meal she also said call down either evening between 6.30-9.00 approx for the meal turns out you had to make a booking as a tour was in the hotel. Then the meal was for only the 2 adults kids weren't included after a few complaints we were handed a baby bowl and some ice cream but hassle on a holiday to be honest the deal stated direct quote "Evening Meal for 2 adults and 2 children under 4 years." The service staff at breakfast and the meal were nice and tried their best but the hotel most definitely didn't adhere to the terms of their offer and confusion was caused by the receptionist!
On arrival we also didn't see nor hear of any cookies and milk for the kids as promised on the deal and what the kids were promised by us(I ended up buying some in the shop after one of the lads broke down in disappointment in the room, I forgot on check in and felt so guilty). It gets worse as after booking a family special we then arrived back on the first night at the hotel at 8 with two tired kids to ceili music blaring on a Monday night below our first floor room and the kids didn't get to sleep until after 11 when the music stopped. Next morning delivery trucks then woke the kids at 6.15(Each morning). So the kids slept for 7 hours night one and about 10 night two. The room was no better I couldn't sleep in the bed with my wife as the bed was broke along the side and after sleeping on the bed for an hour my back was aching. I then watched some tv and the remote was broke and the tv constantly cut out every 5 minutes. The main room lightbulb wasn't lighting just the side lamps and no aircon(other than the windows, outside which every drunk in the city must have trudged)! Another major thing for us was every time you left the hotel in your car you had to pay €3 parking as the hotel hadn't its own parking(Over the 2 night holiday parking cost us over €25. You can't come and go as you please without expense). I also couldn't get a WiFi signal in my room(Yeah in 2013) and even if I could I would have had to pay for anything beyond my "complementary" hour. I buy a burger for a €1 in McDonalds and I get free wifi but I pay €229 in Dooleys and I have to pay for wifi, pure joke! In summary great location with great beaches in Tramore(Driving distance) and a good time was had with the boys in the good weather but the hotel was a tiring, difficult to deal with and noisy and lacking in basic services such as parking and wifi, something I doubt i'll consciously repeat.
- Official Description (provided by the hotel):
- Dooley's City Centre Hotel, Waterford is a family run hotel in the heart of the Sunny South East. Dooley's Hotel is just a few minutes walk from the main shopping, business & cultural centres in Waterford. ... more less
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- Also Known As:
- Dooleys Hotel Waterford