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“Top Class Nigel”

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Tower Hotel Waterford
Ranked #5 of 12 Hotels in Waterford
Level 5 Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Top Class Nigel”
Reviewed 3 April 2014

I drove through on Tuesday and make the fastest pit-stop of all time for a quick coffee and sandwich at the Tower Hotel. I was served by Nigel H in the bar. The friendliest and most efficient customer service I have received in a very long time. Well done Nigel - you are a credit to the Hotel. P.S. The sandwich was excellent also !

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Veniredenovo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thwmgmt, General Manager at Tower Hotel Waterford, responded to this review, 4 April 2014
Dear Reviewer

I am delighted that Nigel took such good care of you. Thank you for sharing your feedback.
I will pass on our kind words and I know he will be delighted to receive them.
It gives us all a spring in our step when guests leave us after such a positive experience and take the time to let us know.

Thanks again,

Kind Regards

Alicia Maguire
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,125 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (255)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Waterford, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 April 2014

Had Sunday Lunch here over the weekend in the Bistro Restaurant to celebrate my mum's 75th birthday and had a splendid meal. The location of our table was such that we had a view of all things happening. Staff were pleasant and attentive, without overdoing it. Having had lunch there a number of months earlier, it is clear that this restaurant maintains a very high standard right throughout the day. Well done everyone involved.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thwmgmt, General Manager at Tower Hotel Waterford, responded to this review, 3 April 2014
Dear Guest,

We were delighted to read your review about your recent Bistro lunch experience. Sunday lunch gatherings are a unique family event these days and even more special when celebrating a special birthday.

We look forward to welcoming you back to the Hotel again in the near future,

Kind Regards

Alicia Maguire
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 March 2014 via mobile

Rooms were OK, staff on floor looked like they were on the edge.. Very under staffed when I was there & I couldn't identify any management or supervision. Location is great but its in need of a some structural management changes I think. Food and service were very nice but just hard to buy anything because everyone was so busy.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jefffadhl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thwmgmt, General Manager at Tower Hotel Waterford, responded to this review, 2 April 2014
Dear Guest,

Thank for you for your review.

I am sorry that you felt we were understaffed during your stay. This is certainly not the case as there is always a minimum of at least 1 supervisor or manager and staff members in each department of the Hotel at all times from 7.00am - 11.00pm.

I do hope we will have the opportunity to look after you again in the future and that you will get to experience the high level of customer of service that we pride ourselves on and that our guests experience on regular basis.

Thank you for your feedback.

Kind Regards

Alicia Maguire
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wexford, Ireland
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 March 2014

We stayed here again and really enjoyed it. As before the room was modern and spotless,the staff friendly and courtiousand ,the food,from a very good menu,was cooked to perfection.The pubpic areas[corridors,lifts,bar and foyer etc] are brightly lit and well maintained. Well done again.

Room Tip: Some of the room to the rear overlook the roof of the kitchen [I believe].The air conditioning units...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thwmgmt, General Manager at Tower Hotel Waterford, responded to this review, 2 April 2014
Dear Guest,

Thank you for great feedback and for choosing the Tower Hotel yet again.

We are thrilled to hear that you enjoyed your stay. It really means a lot when we receive such positive feedback.

Kind Regards,

Alicia Maguire
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 27 March 2014 via mobile

We stopped off in Waterford for one night and stayed here. The staff could not have been more accommodating. The rooms were large and comfortable. The heating worked well and the bathrooms were clean. There was a great leisure centre with a pool jacuzzi and sauna as well as a gym. The one negative here was that the pool pH was not well controlled so our eyes were stinging after the swim. The other negative was that the breakfast was not very good and the juice that were were served was 'off' and not replaced when we pointed this out to the staff. Otherwise it was an acceptable stay

Stayed March 2014, travelled with friends
Helpful?
Thank Audrey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thwmgmt, General Manager at Tower Hotel Waterford, responded to this review, 2 April 2014
Dear Guest,

Thank you for your review. We are delighted that you had a comfortable stay with us.

I apologize that breakfast was disappointing. This really is not the regular feedback that we receive. Our swimming pool PH levels are rigorously checked and logged every 2 hours to ensure that the pool is at all times within the optimum levels to guarantee an enjoyable experience.

We do hope you enjoyed your time in Ireland.

Kind Regards,

Alicia Maguire
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quincy, Illinois
Level 6 Contributor
162 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 27 March 2014

Stayed here on a Saturday night on way to Cork. Lovely hotel. Room needed a bit of TLC. Food was excellent especially the breakfast buffet and the location was superb right next door to Waterford Crystal so was able to get on the first tour of the day. The staff were excellent and very helpful.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 01Freckles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thwmgmt, General Manager at Tower Hotel Waterford, responded to this review, 2 April 2014
Dear Guest,

Thank you for your feedback and for your very kind words about our food and our team.
We are fortunate to have an excellent location only 2 minutes from the iconic Waterford Crystal.

We do hope you enjoyed your time in Ireland.

Kind Regards,

Alicia Maguire
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterford, Ireland
2 reviews
Reviewed 26 March 2014

I had my wedding here on Valentines Day bringing alot of out of town people to stay here as well, I am still getting raving reviews from everyone as to how fantastic the food was, how great the staff were and how ideal their bedrooms were so well done Tower Hotel. As for myself I can't even describe how proud I was to have my wedding here, everything was done with such ease and every little whim taken care of. Gorgeous food, amazing staff, A1 cleanliness and overall just great! Thanks very much Tower Hotel for making my wedding day a memorable one

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracey O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thwmgmt, General Manager at Tower Hotel Waterford, responded to this review, 2 April 2014
Dear Tracy,

It was our pleasure to look host your recent wedding.
Thank you for your very kind words. We take great pride in looking after wedding guests.

Best wishes to you and Pat for your married life and we look forward to seeing you for your 1st Anniversary Dinner with our Compliments.

Kind Regards,

Alicia Maguire
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tower Hotel Waterford

Property: Tower Hotel Waterford
Address: The Mall, Waterford, Ireland
Region: Ireland > Province of Munster > County Waterford > Waterford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Waterford
#6 Romantic Hotel in Waterford
#6 Business Hotel in Waterford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Tower Hotel Waterford 3*
Number of rooms: 140
Official Description (provided by the hotel):
Tower Hotel Waterford In the heart of Waterford city, overlooking the marina, the Tower Hotel & Leisure Centre is the perfect accommodation venue whether your visit to Waterford is for business or pleasure. ... more   less 
Reservation Options:
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Also Known As:
Hotel Waterford

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