Stayed one night. First given room with Disabled Facilities and requested another room - got one -same corridor - view and noise of extractor fans on roof. Had to keep windows closed because of noise so sweltered in the heat. nice shiny loo paper. Had to go looking for food in the bar. really bad service. Food ok. Rang Manager to complain and got a hostile reception - no apologies - no explanation why Disbled room was given when others available. Told me rooms were fine as far as she was conserned. Was told would ring me back after checking with Bar manager about bad service. Still waiting - I imagine she is busy taking other complaint calls. This Hotel has gone downhill since I stayed before. Their Customer care statement on their website under "about us" is a joke.
- Official Description (provided by the hotel):
- Tower Hotel Waterford In the heart of Waterford city, overlooking the marina, the Tower Hotel & Leisure Centre is the perfect accommodation venue whether your visit to Waterford is for business or pleasure. ... more less
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- Also Known As:
- Hotel Waterford