Unfortunately it's not possible to give a zero star rating
The hotel itself is ok. The double room was very small as was the bathroom but it was modern enough and as we were only staying for one night it was ok. The breakfast was a buffet self service with your standard cereals juices and fried food. It was actually above average.
We booked the evening dinner with B/B option and unfortunately the Dinner arrangements are a shambles. The restaurant is not big enough to cater for the number of rooms in the hotel. On arrival we were offered a 5PM or 9PM dinner slot. When we asked if there were any other available slots we were told we could dine in the Thai restaurant instead. That seemed an ok option however when we sat down for dinner later that evening we were told we were only allowed €15 per person from the Thai menu. There was nothing for €15 on the menu! We were offered the set menu from the hotel restaurant but didn't want to eat what was essentially bar food in a Thai restaurant, If this arrangement had been told to us at reception when we booked the table, we'd have made alternative dinner arrangements, We asked to speak to a manager for clarification as they whole situation seemed extremely confusing and unlikely. We're well travelled people and have stayed in hotels all over Ireland, Europe and the U.S and I have to say, that the manageress that greeted our query was the rudest must obnoxious person we've ever had the misfortune to encounter. She started the conversation with " I've been a manager for 20 years" and continued to talk down to us in a rude and condescending manner. She basically told us that they are very busy and there was nothing she could do if we only had €15 allowance in the restaurant, When we told her that's fine but this should be stated at time of check in at reception, she told us " the reception staff can't be expected to know that kind of information" At that point we told her to leave us alone and let us have our meal. To top it off, the drinks that we'd ordered hadn't arrived and when we asked about the delay she informed us that the reason they delayed was because "you've asked to speak to me"
A couple at the table beside us had a similar experience and when they complained at the end of their meal, they were asked to leave the restaurant. The general manager then followed them out to the bar and accused them of walking out without paying. Fawllty towers stuff really.
Will I be staying here again, would I recommend this hotel? No and No.
Customer service re-training required for the management staff in this hotel. While they are at it, they need to sort out the dining arrangements
- Official Description (provided by the hotel):
- Formerly The Bridge Hotel, Treacys Hotel, Spa & Leisure Centre, Waterford is a quality three star heritage hotel that combines modern comfort with quintessential Irish style, featuring spectacular Waterford Crystal chandeliers and rich oak paneling. The hotel is ideally located on the waterfront in historic Waterford, Ireland's oldest city centre. This prime location makes Treacys Hotel, Waterford the ideal base for exploring all that Waterford City has to offer. The hotel has two different dining options Timbertoes Bar or Crokers Restaurant. The hotel also boasts 163 exquisite guest bedrooms, 5 conference suites and state of the art Spirit Leisure Centre, equipped with gym, jacuzzi, sauna and a 20 m heated swimming pool. The in-house Spirit Beauty Spa offers luxurious treatments from enhancements, facials and full body massage. In-room amenities include flat screen TV, work desk, safe, ironing station, tea/coffee maker and free wireless broadband. Waterford City is renowned for its nightlife, from traditional Irish pubs to lively clubs and late night bars, everything you need is right on our doorstep. ... more less
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- Also Known As:
- Days Inn Waterford
- Waterford Days Inn