We booked into this hotel for the viking festival weekend. The hotel advertised free parking on a first come first serve basis. When we tried to enter the car park we were told it was full even though it was only 2.30 in the afternoon. We inquired if spaces would be available later and were told no. On our way out we looked into the car park only to find that there were at least 10 free spaces. We returned to reception and demanded they allow us to park there which they grudgingly did. The hotel appeared to be keeping spaces for others and not adhering to their own advertised policy.
That evening we went to the bar for food. There was a party night on in the hotel and some of the revellers were in having a pre-party drink so the place was busy. We asked the waitress/manager if there would be a table available later to which she replied "you may go elsewhere as we are too busy". We subsequently joined a couple who didn't mind us sharing their table.
Overall our stay at the Fitzwilton wasn't a pleasant one. The staff weren't helpful or welcoming. In fact we were made to feel like an inconvenience. The hotel itself was clean and easy to get to. The food in the bar was fine.
- Official Description (provided by the hotel):
- The Fitzwilton Hotel,is located in the heart of Waterford City Centre and only 50 metres from the city's main train and bus station. The hotel also offers free on-site parking and FREE hi-speed WI-FI. All the city's main attractions are but a brief pleasant stroll from our doorstep. The hotel comprises of 90 sumptuous rooms and suites, each individually designed and decorated to the highest of standards. Many of these large spacious rooms offer the unique feature of floor to ceiling windows which give stunning views of the river Suir and the cityscape. Dining at the Fitzwilton is an easy option - Restaurant Chez - K's, as originally proclaimed by the Bridgestone guide to be a "must - do restaurant" in Waterford is simply not to be missed. Renowned locally and further afield for its stunning dishes and most famously for its mouth watering steak dishes, this restaurant will satisfy the most demanding of palettes in the most comfortable and enjoyable surroundings. If you fancy an after dinner drink, relax and unwind in the funky Met Bar. With soft leather lounges and modern lighting and art features, the Met Bar serves an array of quirky cocktails, international wines and beers and serves a delicious bar menu throughout the day and evening. The hotel is located in the very heart of Waterford City so everything you need is but a short walk away. So if you are coming to visit the world famous Waterford Crystal factory, walk the beaches of Dunmore or simply want to explore the delight and history of the 'oldest city in Ireland' you can be guaranteed of doing it in style at the Fitzwilton Hotel. "We look forward to welcoming you." Room Description: All rooms at the Fitzwilton hotel are en-suite and come with shower and bath facilities. Boasting some of the largest rooms in the city, the hotel offers a variety of rooms types such as: Double Rooms - comprising of large double Bed, Twin Rooms - comprising of large double & Single bed, Triple Rooms - comprising of three single beds. All the above rooms are extremely spacious and among the largest in Waterford City. ... more less
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- Also Known As:
- Fitzwilton Hotel Waterford