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“Great if you enjoy Shoddy Service, Bad Food and Children Running Wild”

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Kelly's Resort Hotel & Spa
Ranked #1 of 5 Hotels in Rosslare
Certificate of Excellence
A TripAdvisor Member
533
Reviewed 1 March 2006

I really did not enjoy my stay at kellys for a number of reasons. You pay much more than you should for a below average experience.

1. The Staff, esp Reception are rude, and have no concept of customer service. When I called to book my stay the reception staff greet you in an abrupt impolite manner and give you the impression that your very call is an inconvenience. On arrival at the hotel, after a long journey, laden with bags as the hotel car park is across the road, the bell boy iognored my feeble attempts to push open the door and didn't make onw move to help. I was "greeted", or rther grunted at by a grumpy rude woman at reception who then informs me that the promised sea view is not possible, and that it cant be helped.

2. The food is terrible
As most packages to the hotel are all inclusive, the hotel makes the most of this opportunity to provide cheap bad quality food- main courses were absolutely foul-cold meat dishes were smothered in sauces or "jus"!!. With which you are served yellow broccoli, and cold mashed potatoes.

3.Rooms are plain, no mini-bar, nothing special. The Bathroom floor in my room was dirty.

4. Children run amok through the hotel all day and night. Parents seems to take to the bar and allow their offspring to run races up and down every corridor at all times of the day and night.

5. The spa is small, average, and only available for 1hr prior to an expensive treatment.


6.Management dont care if you have a complaint. after one complaint (about food)we gave up.....the also forgot our newspaper order and a host of other small mistakes that proved annoying.


7. Rosslare is a pretty unspectacular destination in iteslf.

My advice, save your money. There are many nicer hotels throughout Ireland offering spectacularly better service and amenities.

  • Stayed: January 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
21  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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969 - 975 of 979 reviews

Reviewed 30 November 2005

I've just spent 5 days (20/25 November) in Kellys. The best description of a visit to Kellys is that it is like being on a cruise, Irish Style (land based!!). We were able to eat Breakfast outside on several mornings, overlooking the 5 mile beach & calm Irish Sea.

Food is excellent & no request is ever too much trouble for the staff.

The newly opened ESPA sea spa is a real luxury complete with relaxation area. Treatments are carried out by friendly professional staff and are reasonably priced.

If you decide to stay request a Junior Suite - more spacious than ordinary bedrooms & furnished of the best.

To experience Kellys you really have to visit.

  • Stayed: November 2005
    • Value
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13  Thank culturegirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2005

Dear Trip Advisor member,

Kellys Hotel is located right on Rosslare beach and close to the train station, ferry terminal and N11 route. I have stayed there several times with friends and have always enjoyed it. For me Kelly's is a treat.

The staff are friendly and informal. They go out of their way to please. Mr Kelly and his wife seem to have built up a well trained and professional team. They are competent, efficient and helpful. They seem to work like a well oiled machine making your stay an absolute pleasure from your first arrival to reluctant departure. It is a treat to stay there at any time - in front a blazing fire with your feet up, reading a good book or relaxing in the new Spa centre. There is always plenty to do to find enjoyment and rest.

The leisure facilities are excellent also and you can check them out on their website. The last time I was there for a week and stayed in the O'Malley Suite. It is a fine room with excellent seaviews in both directions. The standard rooms are good also. Make sure to ask for a seaview!

The food is first rate in terms of quality, freshness and presentation. I love their freshly squezed orange juice in the mornings. All meals are included in their rates incidently. The afternoon tea is a particular treat also - those fresh cream cakes are a delight.

I have stayed in several Hotels of all kind in Ireland and abroad both on business and on holiday over 20 years now and Kellys rates as my favourite! I hope to return again in November - I will be counting down the days! You will not be dissappointed at Kelly's, I reckon. The only problem is trying to get a booking!!!

Enjoy.

  • Stayed: August 2005
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7  Thank Finbar50_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Co. Cork. Ireland
16
Reviewed 16 August 2005

We have just returned from Kelly's Resort Hotel which is on the beach. What a fantastic place to stay. It has everything to offer: A warm welcome, excellent dining, plenty of activities as well as a state-of-the-art See Spa and Holistic Beauty Treatments and evening entertainment. It is also a golfer's paradise. This wonderful hotel is geared to look after all your needs.

6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2005

This hotel is wonderful for families, as well as couples. The atmosphere is so friendly, the service 1st class - nothing is any problem to the staff. Ideal location on the beach at Rosslare. We have stayed at kellys since our children were babies and as teenagers now, they would prefer Kellys to going to Europe!
The facilities are second to none with excellent provision for children of all ages. Very casual wear during the day, but more formal at night in the dining room. Eating at Kellys is an experience in itself. From breakfast, lunch, afternoon tea, to the highlight, dinner (all included in the price) The food is world famous, I doubt if any leaves without a "Kelly Belly". We cannot think of any family, or friends, of any age who would not enjoy this hotel. I think that speaks for itself!

19  Thank MrsSeve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2004

Kellys is unbelievable...probably the best hotel
I have ever been in the world,the food & wine
are just excellent.Great entertaintment after dinner
in a very friendly happy Irish environment.
I cannot praise Kellys Hotel enough,certainly a jewel in the crown and they don't advertise,just
word of mouth.
I THINK THE IRISH ARE KEEPING KELLYS FOR
THEMSELVES

18  Thank murph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2017
Google Translation

Room Tip: Chambre au 2e étage vue mer
See more room tips
  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank gata95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRosslare, Manager at Kelly's Resort Hotel & Spa, responded to this reviewResponded 4 November 2017
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Additional Information about Kelly's Resort Hotel & Spa

Address: Kelly's Resort Hotel Rosslare Strand | Co. Wexford, Rosslare Y35 Y83V, Ireland
Region: Ireland > Province of Leinster > County Wexford > Rosslare
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Rosslare
Price Range: £160 - £223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kelly's Resort Hotel & Spa 4*
Number of rooms: 126
Official Description (provided by the hotel):
Since 1895 the Kelly Family has personally overseen this truly fine beach side resort hotel. Locally produced food, specially selected wines and nightly entertainment are very much part of the tradition as well as tennis, snooker, bowls, croquet and a choice of local championship golf links. Pamper yourself and relax in our luxurious SeaSpa, incorporating thermal spa, 12 treatment rooms, seaweed bath and serial Mud Chamber. Focus on health and well-being in our Aqua Club and gym or come for our special activity midweek breaks in Spring and Autumn. Voted "Hotel of the Year 2011" Georgina Campbell Guide and Hospitality Ireland. ... more   less 
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Also Known As:
Kelly`s Resort Hotel And Spa
Kelly`s Hotel Rosslare

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