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“Most relaxing break away ever”

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Kelly's Resort Hotel & Spa
Ranked #1 of 6 Hotels in Rosslare
Certificate of Excellence
Dublin
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Most relaxing break away ever”
Reviewed 28 October 2009

It is so difficult to find an hotel that can appease both adults and children. When we booked Kelly's Resort we had heard some great things about the hotel but nothing had prepared us for Kelly's experience. Our children made themselves at home immediately, and my husband and I enjoyed such a great time in the amazing Sea Spa whilst our kids were entertained by genuinely caring staff. Food and wine were out of this world and we were constantly amazed by how much we could consume on a daily basis. I would highly recommend Kelly's to anyone - with or without kids as it is so fantastic and not a wedding party or conference in sight!

  • Stayed October 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rocky050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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884 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (222)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Ireland
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 October 2009

Would not recommend. Rooms are only equivalent to most American motels and yet this this is supposedly a four star facility. Service dreadful, staff are surly and not at all helpful. Facilities including spa are decent but nothing special. Accomodation is pricey considering the dated decor of rooms yet our group were charged a 10% 'service charge' on bill total - when queried this was explained as an automatic 'gratuity'! Service was bad enough without taking an extra 10% and not sure if this is actually legal. Really left a bad taste in the mouth.

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank mello1504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ireland
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 October 2009

I had high expectations of this hotel from the reviews that I had read prior to my visit.

This hotel definitely has a different energy to it that other hotels I have been in. It it’s a bit old world and it takes a little getting used to. It is not unusual to see guests roaming around the hotel by day in their robes. The hotel definitely attracts parents with very young children and retired folks, many of whom seem to know each other, maybe they come here every year or came a group. The hotel is not modern but it is well maintained, there is a casual feel to the hotel. What I liked about this hotel:
The food – ordinary food but very good. The food at night in Beaches restaurant was good and even though it says a tie and jacket is required, only a handful of guests were wearing a tie, the others smartly dressed but more causal, so this is not strictly enforced which I think is a good thing.
Breakfast – there are two choices, the restaurant or the buffet. The restaurant is full table service down to juice and cereal. Many tables seem to be set for groups of 10/12. I had a look at the menu and there were no pancakes or fruit salad on offer so we went to the buffet instead. There we had a good Irish breakfast, cereals , breads . There were no yoghurts, fruit salad or pastries which would have been nice but what was on offer was of good quality.
The hotel is top heavy with staff (I think it employs about 350 staff)
The treatments in the spa are very good, I had Tim for my treatments and I recommend him. It is also reasonably priced. The thermal suite however was pretty ordinary and I didn’t feel ‘transported’ to a world of relaxation but it was fine. The receptionist who showed me around the thermal suite expressed frustration that people left their towels on the heated lounges and you are not allowed to reserve one when you are in the pool etc. She suggested I remove someones robe and towel and take the lounge. However looking around I only saw two hooks for hanging robes towels etc which were in use so where is a guest to put their towels, robe, etc, I wonder.
Around the hotel there are lots of quiet rooms and TV rooms to hide in (parent and child!)
The Beach – While not strictly part of the hotel , the beach in Rosslare is stunning , soft white sand. There is access to the beach from the garden of the hotel which is great.
The hotel seem to cater for children very well. The children I saw (majority age 4 and under) looked very busy going from one area to another, none looked bored and all were very well behaved.
Our room, which was not one of the new rooms, (was told no when I phoned ahead and requested one of the new rooms) was ordinary but clean. Bathroom small but clean. Our room overlooked a road and the hotel carpark , nothing special about the view.

What I liked less about this hotel:
I missed the ‘extras’ at breakfast.
The pillows were not comfortable though extra were brought when requested.
I requested an iron to be brought to the room but I was directed to the laundry room instead ( I prefer to iron in my room).
No tea /coffee facility in rooms (though afternoon tea is served in Ivy Room at 4pm with cake)
No still water in room .
No wine glass in room .
No robe in room (though some rooms did have them , I don’t know why we didn’t )
I got a telling off for attempting to wear my spa slippers back to my room so I had to surrender them with my apologies for innocently taking them. (the spa having previously let me leave with them on and as a result I did not have other shoes with me). This was silly but amusing as they spa slippers are no more than plastic flip flops, I had no problem handing them over!!
I am happy to tip for good service but the idea of adding 10% to the bill (that is the total bill, its added at the end when everything else is added up) is a bit must, in particular if you have tip’d along the way for service.


Overall:
I had a very pleasant weekend in this hotel, I enjoyed good food, some nice spa treatments and walks on the beach. My overall impression of the hotel is that of an ordinary hotel but what they do offer at the hotel is done very well. They certainly seem to have very happy customers.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ..xxx......xxx9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level Contributor
58 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 7 October 2009

Kellys Hotel is one of the few remaining in Ireland ,that offers old style traditional Irish Hospitality. The Hotel is very much geared towards the 50 plus agegroup with many of its customers returning year after year. Its conservative and formal in its attitude, with guests asked to wear a jacket and tie for dinner. Its nice, in a quaint way, to be offered this style of mannerly hospitality which harps back to bygone days when Gentlemen politely opened doors for Ladies and children were seen and not heard.

Families are well catered for, especially young children in the 2-8 agegroup. Two playrooms, outdoor play area with slides etc and of course the heated kiddies swimming pool with games and lessons. Kids have their own entertainment programme and you can deposit them for a couple of hours under supervision while you have some quality time together without them biting at your ankles. There is special afternoon tea for the kids at 4pm and they have their own dinner hour at 5.30 with a good selection of healthy food along with the regular nuggets, pizza and chips. A babysitting service at €8 per hour is available along with a free listening in service where you dial into your room. The beach is right outside the door so its another way of tiring them out.

There seems to be an emphasis on service and staff. Plenty of well trained, courteous, and contented staff who seem to enjoy their work and have a great rapport with their loyal customers. Hands on management is very evident right down to the owner talking to all his guests to check that there are no problems. As a previous review stated, attention to detail is clearly observed.

We had a Family room on the ground floor facing the road, which we found adequate and just about up to 4star standards. There is a newer block which overlooks the sea and most of the rooms there are smaller. Food is what many of the guests are there for. If you like your food, then Kellys is a paradise for you. Breakfast, 4 course Lunch, Afternoon Tea, 4 course dinner with an extensive wine cellar that you would expect to find in the Ritz. Its all home cooked and you get none of that processed, bought in microwave food that many hotels seem to use thesedays. The price they ask for Full Board, may seem a little expensive to some, but what you get for it, is great value.

Overall Kellys Hotel is a unique Hotel that is elgantly ragged around the edges, has a few dog eared pages, but is a place that reminds you of your grandparents, where warmth of personality and familiarity are important. Its a place that grows on you and I can see why some people may not like it at first. Nevertheless, the Hotel has won awards consistently from 2000-2009 which is always a good sign and this record speaks for itself. The hotel also has an extensive art collection that has to be seen to understand.

I would hate to see this Hotel turn into one of those soulless, cost driven, commercial places that you find everywhere these days. Its a last bastion of old style Irish Hospitality and hopefully it stays this way. The Owners deserve a lot of credit for their hard work and efficent style of managment.

  • Stayed October 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dannykay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 September 2009

Stayed here with my girlfriend for two nights (Fri and Sat) at the end of August 09 and was pretty disappointed. The hotel really didn't live up to the expectations given by their website and it felt more like being on a dodgy cruise ship.

We are both in our early thirties and found that we were probably the youngest people staying in the hotel with the majority of people being 60+.

Most of the accommodation in this hotel is in the old part, which we found to be very dated. The corridors are narrow and the rooms are quite small. The rooms are clean but basic. Half of the rooms have a sea view but the other half over look the road and car park at the front of the hotel. In spite of booking two months in advance and requesting a sea view we ended up overlooking the road. There is a new part to the hotel, the only rooms shown on kellys.ie site. I really don’t know what you have to do to get one of these rooms, and I don’t think there are many rooms, as this part looks small. On the site they look nice and maybe these are worth the money that you pay, but the old rooms certainly are not, not even close.

We arrived late, 8 o'clock, on Friday night. On checking into the hotel we were told that we could eat in the restaurants and did not have to book, as we were guests of the hotel. Feeling pretty hungry and not wanting to go to the main restaurant, as its a bit formal, we decided to head to the bistro. When we got here we were asked if we had booked?!! and were told that being a guest of the hotel didn't make any difference. After complaining at reception I was told that the bistro is actually separate but we could eat in the Beaches restaurant. We declined as its a bit pricy and weren't really in the mood for a formal dinner!! We were also slightly put off by the card in the room about the beaches restaurant that states, "gentlemen must wear shirt, tie and dinner jacket", we found this amusing, as it is such a dated policy. We ended up walking down to the local Chinese, again very over priced for only okay food!! I did try to book the bistro for the following evening but was told that it was booked up for the 9 o'clock sitting, so we ended up getting a table for the 6:30 sitting. Overall, after finally getting a table, I can say that the food was really nice in the bistro, I'd recommend, just book well in advance!!

The one major complaint that I have is the staff tend to barge into your room. The first morning we ordered breakfast to our room. The staff knocked once on the door and then opened the door with a key (actually sounded like they were kicking the door in) and pretty much barged into the room. I luckily just had time to get my dressing gown on. I found this very annoying, and I have never seen this happening in any other hotel. This also happened when we ordered room service on Saturday and again on Sunday morning when we'd ordered breakfast to our room again, luckily we knew what to expect after the previous morning. The cleaner also barged into the room as we were packing to leave at 11:00AM on Sunday. We found this really defeated the purpose of a relaxing break, as we really did not know when someone could/would burst into the room!! I should mention that we had the full Irish breakfast, and once you got past the crazy ordering card it was very nice, probably one of better breakfasts that I’ve had in a hotel.

I didn’t go the spa but my girlfriend did and had some treatments, she said that the spa was nice and the treatments were good. On a negative she found that the spa, changing rooms and treatment rooms were very cold which kind of ruined the experience. So she would recommend the hot stone treatments, not for the holistic qualities but purely because they are warm!!

I played golf in Rosslare Golf Club on the Saturday morning. Three members joined me to make a four ball so I didn’t end up playing on my own. I would recommend this course to anyone interested. The course is pretty challenging so it was good to have some local knowledge on hand.

Overall we found the hotel and accommodation to be very dated, like something you would expect to see in the 1970's, and well over priced. We also found the service in the hotel to be inadequate with not being able to get a table in the Bistro and unannounced guests to our room, as mentioned above. After all, Kelly’s is touting it’s self as somewhere to come to relax and unwind, which we found difficult.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank rsmyth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 August 2009

Having just returned from my 22nd annual trip I have to say the experience continues to amaze. The standard of service is incredible and the food was simply magnificent. My children, in their late teens and early 20`s, still consider this to be their favourite holiday when they get to catch up with friends they made as toddlers. I would have no hesitation recommending Kelly`s to any of my friends.

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MartyCro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 August 2009

My mum 2 sisters and brother stayed at Kelly's for 2 nights Saturday and Sunday. As my mum has some health issues that was a long as we thought she would manage. The staff couldn't have been more helpful and our fellow guests were so friendly.
The whole atmosphere at Kellys is so relaxed you can't but chill out. We were blessed with good weather and enjoyed a swim in the sea albeit freezing but we then had a sauna and used the steam room so soon warmed up. It was a fun and happy place to be and I would thoroughly reccomend it. Bill Kelly must be congratulated on his attention to detail right down to visiting the dining room every night to chat to his guests.
A wonderful experience from start to finish.

  • Stayed August 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gretchen14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kelly's Resort Hotel & Spa

Property: Kelly's Resort Hotel & Spa
Address: Rosslare Strand | Co. Wexford, Rosslare, Ireland
Region: Ireland > Province of Leinster > County Wexford > Rosslare
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 6 Hotels in Rosslare
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Kelly's Resort Hotel & Spa 4*
Number of rooms: 126
Official Description (provided by the hotel):
Since 1895 the Kelly Family has personally overseen this truly fine beach side resort hotel. Locally produced food, specially selected wines and nightly entertainment are very much part of the tradition as well as tennis, snooker, bowls, croquet and a choice of local championship golf links. Pamper yourself and relax in our luxurious SeaSpa, incorporating thermal spa, 12 treatment rooms, seaweed bath and serial Mud Chamber. Focus on health and well-being in our Aqua Club and gym or come for our special activity midweek breaks in Spring and Autumn. Voted "Hotel of the Year 2011" Georgina Campbell Guide and Hospitality Ireland. ... more   less 
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Also Known As:
Kelly`s Hotel Rosslare
Kelly`s Resort Hotel And Spa

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