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“A bit disappointing”

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Holiday Inn Express Peterborough
Ranked #12 of 27 Hotels in Peterborough
Certificate of Excellence
Reviewed 25 April 2014

Having just stayed in a Best Western for half the price (to be fair that did not include breakfast) this was a little disappointing. The room could not be faulted. Clean, comfortable and quiet. An option of a room with bath was not given but the shower was satisfactory although the combined shower/body wash was almost impossible to extract. The bathroom was very clean though with no visible mould. The room was quite warm with no air conditioning. The window opens a little though but it is on the ground floor so not everyone would be happy with that and I imagine in warm weather it would be quite uncomfortable. The little things make a difference.... only 2 teabags, no hot chocolate or biscuits, no bottled water (although a container of water was supplied on request). The dining area is an extension of reception so it is not inviting for an evening meal. As we did not eat there in the evening I can't comment on the food but the breakfast was very basic. Quite poor hot options with no fresh fruit. Warm croissants were pleasant though.

  • Stayed: April 2014, travelled as a couple
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Thank SueShr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Manager at Holiday Inn Express Peterborough, responded to this reviewResponded 27 April 2014

Thank you for your review.
I am pleased you found your room to be clean and comfortable, but sorry to hear that you expected a bath, as non of the rooms have baths in them. Our food offering is an on going concern for the hotel, and we welcome your feed back.
I hope we can welcome you back next time you are in the area.

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248 - 254 of 420 reviews

Reviewed 24 April 2014

Ideal for a quick stopover. Clean basic room with a basic breakfast at a reasonable price. Nothing special but ideal for what we wanted as we didn't arrive until 10.00pm and left at 8.30am, the staff were very helpful and friendly

Stayed: April 2014, travelled as a couple
Thank Staffsmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Manager at Holiday Inn Express Peterborough, responded to this reviewResponded 27 April 2014

Thank you for your review.
I am pleased you found the hotel clean, tidy and the staff helpful.
I hope next time you are in the area you will choose the Holiday Inn Express Peterborough.

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Reviewed 14 April 2014 via mobile

Basic clean tidy hotel that for the money does the job
Normally try to avoid express having stayed at the dump in Walsall but this was a pleasant suprise
Although I don't know what it is with express that the bloody tv reception is always poor and channels are missing and this place is no different.
Otherwise a basic good hotel and would recommend

Stayed: April 2014, travelled on business
Thank fatdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Manager at Holiday Inn Express Peterborough, responded to this reviewResponded 27 April 2014

Thank you for taking time to write your review.
I am pleased you found the Holiday Inn Express Peterborough to a good standard. I was unaware there was a problem with the TV's. I will make sure this is investigated and resolved.
I hope we can welcome you back next time you are in the area.

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Reviewed 9 April 2014

well the room it self was fine ,we rang down for wifi code .they said they would bring it up ,waited an hour ,When we went down to reception they had forgotten ,appology ,naa.Breakfast was a farce ,you could have either scrambled egg or beans or sausages depending on which one they bothered to fill ,rubbish .

Room Tip: room fine ,just food that was rubbish
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  • Stayed: March 2014, travelled with family
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1  Thank julie88888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Manager at Holiday Inn Express Peterborough, responded to this reviewResponded 11 April 2014

Thank you for your review. This was a very disappointing read. I am sorry that breakfast was not what you had expected. Breakfast is a focus for the hotel and I hope that next time you are in the area you will visit the Holiday Inn Express Peterborough so we can make sure your stay in a more pleasant one.

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Reviewed 7 April 2014

I stayed here while on business, check in was efficient, I was advised to insert my key card into the lock opposite as it had been printed incorrectly but this was no major issue.
The room was spotlessly clean and the bed comfortable, we walked across to the Harvester just across the car park to eat and had a pleasant meal in there.
The heater in the room did a good job of keeping the room at a pleasant temperature and i had a very good nights sleep, breakfast in the morning was a continental style with croissants, they also had sausages and scrambled egg, no bacon though but this seems to be the norm.
All in all, a very pleasant stay and I would recommend staying here.

  • Stayed: March 2014, travelled on business
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Thank Phil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Manager at Holiday Inn Express Peterborough, responded to this reviewResponded 11 April 2014

Thank you for a review. Its always nice to have such positive comments. I will use this review in our next team meeting. I hope we can welcome you back to the Holiday Inn Express Peterborough soon.

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Reviewed 27 March 2014

This hotel is highly maintained and consistently offers good value for money. The added bonus of breakfast is well appreciated (especially when laid on earlier for special events). Staff are very professional and welcome you as valued guests.

Room Tip: Have stayed in different rooms in this hotel and found them all to be good
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  • Stayed: March 2014, travelled with friends
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Thank suzanne r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Manager at Holiday Inn Express Peterborough, responded to this reviewResponded 8 April 2014

Thank you for your review. Its always lovely to hear such a positive review. I hope we can welcome you back to the Holiday Inn Express Peterborough next time you are in the area

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Reviewed 24 March 2014

Took advantage of a special offer to meet up with family and friends. Good meet and greet at 10.oopm and found room very clean and fresh. The car park was full and there seemed a few people were enjoying the bar. We were tired and got a good nights sleep. However even with windows closed at around 7ish we could clearly hear talking from outside the window. We were second floor (206) and there was a staff (smoking) area immediately underneath. But for this we would have said sleep quality was very good. We had been advised that there was no scrambled egg for breakfast and again but for this we would have marked very good. The stay was fine and at the price we paid was value for money, if we go to Peterborough again and the offer is available we would certainly visit again.

Room Tip: avoid 206 unless you need to be up early
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  • Stayed: March 2014, travelled with family
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Thank Rod M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Manager at Holiday Inn Express Peterborough, responded to this reviewResponded 8 April 2014

Thank you for writing such a lovely review. We are aware that 206 can be noisy, and we are in the process of moving the outdoor area away from the hotel. I hope we can welcome you back to the hotel next time you are in the area.

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Additional Information about Holiday Inn Express Peterborough

Address: East of England Way | Alwalton, Peterborough PE2 6HE, England
Phone Number:
Region: United Kingdom > England > Cambridgeshire > Peterborough
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#8 Romantic Hotel in Peterborough
Price Range: £53 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Peterborough 3*
Number of rooms: 80
Official Description (provided by the hotel):
The Holiday Inn Express Peterborough hotel is adjacent to the East of England Showground, an ideal base for both business and leisure guests. All guestrooms offer free WiFi access, direct dial telephone and tea/coffee making facilities, with all bedroom windows opening for guest use. All room rates include our Express Start buffet breakfast for up to two adults and two children, children stay free when sharing parents room. Vending and high speed internet kiosks are available for use in hotel lobby. Bar area offering Sky TV / Setanta Sports The city of Peterborough hides a wealth of history just waiting to be uncovered. Visit Flag Fen - where archaeologists found the oldest wheel in Britain - and then fast forward a few centuries to discover our 'new' 12th century cathedral with the largest surviving example of a painted wooden ceiling from the Middle Ages. Peterborough has many local attractions including Nene Valley Railway, Dry Slope Skiing, Butterfly Park, Duxford Imperial War Museum & Burghley House. The Holiday Inn Express Peterborough is an excellent location for guests if visiting Cambridge, Newmarket Racecourse, Cheffin sales at Ely, Stansted Airport, Nottingham, Leicester and Stamford. We look forward to welcoming you to the Holiday Inn Express Peterborough hotel. ... more   less 
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Also Known As:
Holiday Inn Express Peterborough Hotel Peterborough
Holiday Inn Peterborough

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