I was looking forward to staying here as it is well located for easy access to the main road and had the leisure facilities I was looking for. I specifically wanted to use the pool before work and called central reservations who confirmed the pool would be open at 06:30 (even at the weekend).
Due to a "cold spell" the heating had been turned on (1st June) and our room was hot with the air con turned off all throughout the hotel. I would have opened the window but I could already hear everyone outside reception smoking and talking as the room only has single glazed windows. I think there was a party or wedding reception and our room was right above the main door. As it was late we couldn't move rooms and sadly I didn't get a good nights sleep and woke up exhausted.
In the morning I also found that the times I'd been given for the pool were wrong, I had booked this hotel specifically for this! I couldn't use the pool before work.
I made the staff aware of this and they did allow us a free late check out and offered 300 IHG points, sadly I rarely stay in IHG hotels so this was a poor reconciliation. I did ask for a refund as I stay in hotels regularly and expect a good nights sleep which I didn't get.
I wouldn't stay here again until the rooms get double glazing. The bar is lovely and staff very friendly and understanding.
- Official Description (provided by the hotel):
- The Holiday Inn Hotel Peterborough is situated just 2.5miles from the City Centre and the East Coast mainline train station, 5 minutes drive from the A1M and opposite a challenging 18 hole golf course. The Holiday Inn Peterborough West is easily accessible and ideal for both the business and leisure traveller. Our recent refurbishment means huge investment and fantastic new facilities throughout the hotel including air-conditioning wireless internet access and refurbished bedrooms and bathrooms. With 17 modern, air conditioned meeting rooms, fantastic conference and banqueting facilities, Holiday Inn Peterborough West provides outstanding facilities accommodating up to 400 delegates. A visit to our Club Moativation health and fitness club will help to ensure your feeling at your very best throughout the day with a range of excellent facilities including an indoor heated swimming pool, steam room, sauna, jacuzzi, dance studio, fully equipped gymnasium and beauty salon.Another great place to unwind is our restaurant and bar. Friendly & informal, the perfect venue to relax with friends or colleagues. Our restaurant offers an extensive range of dishes to suit all tastes whilst the bar offers light snacks and drinks throughout the day. In compliance with English Law smoking is only permitted in designated smoking areas at this hotel. ... more less
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- Also Known As:
- Holiday Inn Peterborough West Hotel Peterborough
- Peterborough Holiday Inn