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“Lovely old fashioned hotel right in city centre”
Review of Bull Hotel

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Bull Hotel
Ranked #7 of 27 Hotels in Peterborough
Reviewed 26 May 2013

Our second visit and would definitely go back again. Staff were friendly and efficient. Hotel location is superb for Peterborough city centre just walk out of the front door. Nice to see no car parking charge. Hotel has an old fashioned feel to it, but rooms are very tidy and clean. Food was great both at Breakfast and Dinner. Only slight complaint was that fixed menu did not vary much over the two nights. Other than that would definitely recommend.

  • Stayed: March 2013, travelled as a couple
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Thank paulturner5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterboroughAprice, Operations Director at Bull Hotel, responded to this reviewResponded 30 May 2013

Dear Paulturner5,
Thank you for your review, and we are all very pleased that you had a good time.
I have made a special note regarding your comments concerning the special menu and assure you that we will take measures to improve upon this.
We look forward to seeing you soon.

Alan Price

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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706 - 712 of 943 reviews

Reviewed 8 May 2013 via mobile

The Bull is a favorite spot for my Peterborough stays. True English character and historic appeal with all the needed modern conveniences. Solid free wifi walking distance from the remarkable Peterborough Cathedral and modern Westgate Shopping Mall. I recommend the Executive Rooms which are more spacious than Standard Rooms and have the convenience of modern heating & air conditioning. The restaurant and room service are of high quality and staff are courteous and professional with an orientation towards excellent guest service. An easy 10 minute walk to and from the train station or just a £4 taxi ride if you prefer. Walk through the shopping mall if during tgeir opening hours or around its perimeter and over the pedestrian overpass if the mall is closed. A true delight.

  • Stayed: May 2013
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Thank WARSAWRUN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterboroughAprice, Operations Director at Bull Hotel, responded to this reviewResponded 30 May 2013

Dear WARSAWRUN,
That was really very kind of you, we are truly very proud of our hotel and take pleasure in doing all that we can within our power, to send our guests away very happy with our efforts, evidently so in your case.
Thank you for letting us know, and I shall make sure that everyone is made aware of your comments during the course of one of our staff briefing sessions.

Kind regards,
Alan M Price

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Reviewed 7 May 2013

What can i say, this hotel and staff are excellent, we have now stayed at the Bull 5 times over the last 5 years just before Christmas, we stay for 2 - 3 days do our Christmas shopping and have a break all in one go, this Hotel is great for this as you are a stone throw from all the shops, so you don't have to carry your shopping to far.
The Staff are second to none, very helpful and are always their if you need assistance, they even helped us carry our xmas shopping from the Mall to our room one year, when someone spotted us struggling with the bags.

Room Tip: Make sure you ask for directions to the car park when you book as this can be difficult to find.
See more room tips
  • Stayed: December 2012, travelled as a couple
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Thank Nick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterboroughAprice, Operations Director at Bull Hotel, responded to this reviewResponded 30 May 2013

Nick L,
Thank you for your lovely review, and I was pleased to read that on each of your visits, that you have been pleased with all that the hotel has to offer. I am particularly pleased with your kind words regarding the quality of our excellent people. I believe that they really do set us apart from the rest as we tend to look for something extra in the people that we employ.
Thank you once again, and I hope that we will see you again very soon.

Kind regards,
Alan Price

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Reviewed 1 May 2013

over christmas peel hotels offer a hotel gold voucher deal,2nights in any of there hotels, an executive room with full breakfast and 3 course evening meal,for £149 per couple, we booked the bull for april 22 2013,the hotel is in central peterborough, 10mins from the city square, the cathederal is opposite the square
it is well worth a visit,no fee ,but donation asked for, there are plenty of shops and cafe all round the hotel, the service in the hotel is excellent as is the food. The room was very clean with a large bath and shower,a flat screen 32inch tv plus free wi-fi and a king sized bed,the car parking is free,
the 3 course evening meal is off a special menu offering a choice of 4 starters,4 main meals,4 sweets and coffee,i would recommend this hotel if you can get a deal, the listed price of our stay when not on a deal was over £350.00

  • Stayed: April 2013, travelled as a couple
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Thank finey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsDirect, Operations Director at Bull Hotel, responded to this reviewResponded 2 May 2013

Dear Finey,
Thank you for your review, we are all very pleased that you had such a good time with us.

Kind regards,
Alan Price

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Reviewed 1 May 2013

I have stayed 4 times now at the Bull. Rooms have been done up and are small but nice, main areas are ready for a good clean up.

What I just don't get every time is their refusal to pre-authorise credit cards. As Well as insisting on charging all rooms in advance, they make you physicall PAY £50 on your credit card in advance. Then, if you spend less than this they refund the difference. This must be the only hotel in Britain that charges over £100 a room and can't trust their customers with a simple pre-authorisation, like anyone else does. Exceptionally poor and, I would question, not even legal. What did I pay £50 for? I didn't get a Gift Voucher, I would have just given £50 of my own money before I had even decided if I was going to spend anything.

In addition to this, the food was awful. We had a company event, "hot buffet" which consisted of some sort of Chicken Mushroom thing and a vegetarian Lasagne. The Chicken thing was cold, the wine was awful.

Room Service breakfast - beans had a film over them and the egg had hardened up, from taking too long. The Coffee was Luke warm.

I say every time I have to stay here that this is so overly expensive for it's standard.

  • Stayed: April 2013, travelled on business
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1  Thank highstandardsuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsDirect, Operations Director at Bull Hotel, responded to this reviewResponded 2 May 2013

Highstandardsuk,
I am disappointed with your review. and it was not a case of not trusting you. We simply took a pre authorisation on your card, a proces adopted by th majority of hotels, airlines, theatres, even on line shopping etc in this country. This will then guarantee payment to us for services that we provide. As you know, and no doubt witnessed for your self at check out, no charges were processed until the time of your check out.
I take exception to your comments regarding food, you were part of the conference, and you did not mention any of your dissatisfaction at the time, enabling us to put matters right at the time, and you conference organiser sent us a glowing letter of thanks following the event.
It is regretful that you choose to sensationalise your experiences for the benefit of the reader. We are hardworking, honest professionals who work very hard to provide memorable experiences for our very many guests, sometimes we can get things wrong, and without exception, once brought to our attention we will take positive steps to put matters right.
What a pity therefore, that you did not mention anything at the time.

Alan Price

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Reviewed 28 April 2013

In reverse order ladies & gents. Toast toasted on one side. Fire alarm went off at 06:30 - false alarm but gets the blood flowing as you rapidly pull your trousers on over your pyjamas. Wi-fi on the blink. Could clearly hear lady on phone in room next door. Water in shower hot but water from tap not even warm. Black mould on window frames. Glad I'm not claustrophobic - the room was so small my luggage posed a tripping hazard ( health & safety police alert) I don't have a spider web tattoo on my neck so felt a little out of place in centre of Peterborough after dark. (Ps.....that's artistic license for you pedants) I'm not going back.

  • Stayed: April 2013, travelled on business
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1  Thank Mark-choosy-chappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2013

Was there as a wedding guest. Very impressed with hotel staff - very friendly and helpful. As previously mentioned, Andrew, the wedding coordinator was amazing - he remained very calm and was very organised even when surrounded by a stressed out bride to be and her friends (us!). We had a brilliant time - would recommend this hotel without any hesitation.

  • Stayed: April 2013, travelled with family
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Thank Helbel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsDirect, Operations Director at Bull Hotel, responded to this reviewResponded 2 May 2013

Dear Helbel,
What a pleasure it was to read your review, and to look after you. No doubt, we hope to have the good fortune to welcome you back in the not too distant future.
Kind regards,
Alan Price

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bull Hotel

Address: Westgate, Peterborough PE1 1RB, England
Region: United Kingdom > England > Cambridgeshire > Peterborough
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#1 Romantic Hotel in Peterborough
#3 Luxury Hotel in Peterborough
Price Range: £77 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bull Hotel 4*
Number of rooms: 118
Reservation Options:
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Also Known As:
Bull Hotel Peterborough

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