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“Poor service and food quality at cafe VH getting worse each visit!”

Peterborough One Retail Park
Ranked #23 of 71 things to do in Peterborough
More attraction details
Attraction details
Recommended length of visit: 1-2 hours
Owner description: Built in 2010 as Peterborough Garden Park and reimagined in 2017, Peterborough One Retail Park is the ‘One Destination’ shopping and leisure experience for the whole family. There’s something for everyone at Peterborough One Retail Park, including an exciting variety of fashion, garden, home and leisure retailers. There's a growing events programme featuring seasonal activities, craft fairs, frequent in-store promotions and much more.
Useful Information: Food available for purchase
Oakham, United Kingdom
Level 6 Contributor
149 reviews
51 attraction reviews
common_n_attraction_reviews_1bd8 126 helpful votes
“Poor service and food quality at cafe VH getting worse each visit!”
Reviewed 9 May 2014

Once a real treat within the garden centre for a nice meal, monring coffee or afternoon tea, over the last year or so the standard of service, tidiness and food quality has dropped dramatically, which undermines the attractive venue and large outdoor seating area.
Traditionally a place for a morning coffee/tea and scones or pastires or afternoon tea, I reckon the cheap and cheerful breakfast offer every day to pull in the crowds and the cheap lunches have spoilt the rest of the day. Staff are too busy clearing up the real mess left after the breakfast rush and mid afternoon too intent on cleaning the hot food area to bother with people seeking morning coffees or afternoon teas.

I regularly visit a couple of the shops in the retail park so pop into Cafe VH to have a look at what has improved or gone off. If you are looking for a sandwich mid afternoon forget it! A few dried up offerings, usually chicken tikka or grey looking egg sit in the cabinet. If you ask for a fresh one or something different the answer is always NO! Often there are very few scones and a few remnants of cakes and whether dried up or not they are always priced the same. Queues in the afternoon can get long as only one counter is open while the many staff around potter with cleaning. Speciality coffees keep the queues long and at any time of day and hot food is cold by the time you get to your seat.

We tried the £5 lunch this week to get something which tasted pleasant enough but was only warm and a bit dried up from sitting on the counter too long. What we had was the only food which looked edible, There was a breakfast grill choice but it was so dried up noone in their right mind would have bought it.The 'freshly cooked' chips were cold inside.

Over five visits in recent months we have taken the cups back as they were not properly washed and had remnants of egg yolk and sauces stuck to them. Cutlery is the same. The staff are OK about offering cleaner cups, however the problems seem now to be set in and so poor service, cleanliness, table clearing and food quality seems to be the normal for Cafe VH.

The standard now is a shame for the retail park. If I was visiting from some distance rather than a few miles, I reckon I would not return again. The garden centre and cafe is the main attraction in the retail park and so poor standards here will reflect badly. Local people seem to agree with me and wonder how long before the garden centre goes under. The frequent turnover of and empty shop units, with rumours the only busy store ( Hobbycraft) is bailing out to another retail park only add to fears the attraction will go under. The hotel planned is not built, nor has the promised supermarket arrived.

Visited May 2014
Helpful?
2 Thank JoS772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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103 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Peterborough, United Kingdom
Level 6 Contributor
97 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 48 helpful votes
“Sunday breakfast - not again!”
Reviewed 11 March 2014

Called into Van Hage for what I had heard was a "5 star" breakfast. OK so they use local produce but the 35 minute queue, tiny portions and lukewarm food was not my cup of tea, so despite 2 breakfast with coffee being less than £10, I will not return. Would rather go back to a local cafe!

Visited March 2014
Helpful?
1 Thank Juliet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
Level 4 Contributor
32 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
“A nice place for speciality shops”
Reviewed 8 March 2014

How great you fid this depends entirely on what you want.

The mountaineering and cookware shops are good.

The garden centre is quite seriously expensive but sometimes you get what you pay for. It's cafe is pleasant enough.

Parking is good and access is good.

Not much more to say.

Visited November 2013
Helpful?
Thank MichaelReid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
Level 1 Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“smart”
Reviewed 18 February 2014

a very nice place to visit, a good selection of shops to browse. Van Hague's breakfast is legendary.Plenty of free parking and out side seating for summer days.

Visited January 2014
Helpful?
Thank Marcia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
Level 6 Contributor
454 reviews
108 attraction reviews
common_n_attraction_reviews_1bd8 155 helpful votes
“Andronicas World of Coffee was good for lunch”
Reviewed 10 February 2014

I toook my parents and son to Peterborough Garden Park yesterday and we had lunch in Andronicas.
The service was very polite and efficient and there seemed to be so many staff on duty.
We had a selection of 3 different types of sandwiches which were freshly made and of good quality despite being on white bread. There was a range of delicious cakes and scones with clotted cream. Coffee was good as expected and the restaurant was clean and warm in the awful weather.

Visited February 2014
Helpful?
Thank Clare F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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