Arrived late at night with a colleague and were both very tired. Check in was fine but then my room key did not work, it took the receptionist more than one go to sort it out. Finally got into the room to find a lot of light switches that served no function and also most of the lights did not work. The next morning my colleague had a very early knock on his door from housekeeping who had come to fix the lights!
While the rooms were fine, clean & the staff nice, my colleague had only tepid shower water for the 3 nights we stayed, on the third morning the lights in my room gave up completely and so as we had an early start, I had to shower, dress and pack in the dark.
Breakfast was OK, usual mix but peculiarly each morning there seemed to be less food/choice available - do they stock the dining room early in the week and wait until everything has run out?
My colleague was also kept awake by late night repair works at the train station, this was not the hotel's fault but on top of everything else, it didn't help.
When we mentioned water and light problems to the receptionist on duty, she seemed to be surprised, which was odd given the amount of reviews the hotel has received with comments about cold showers and dim lights.
Think before you book this hotel!
- Official Description (provided by the hotel):
- Iconic Victorian Railway Hotel, recently refurbished to enhance the elegance of this stunning hotel at the heart of the city centre. A warm welcome awaits.Please be advised that our rooms are not air conditioned, and there is no lift on the property. ... more less
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