My company booked this hotel for me and i have to say after reading the reviews on here i was rather concerned, but thought it could not be as bad - but it definately was!
I was checked in on the Saturday night into room D, on the ground floor and have to say the room was ok, a new en suite bathroom and it was clean. The only complaint I had, was that i seemed to be the only person in the hotel not complaining - however, every one else was outside my room and i could hear every word.
That evening I went out for dinner with colleagues, i had a missed call at about 8.30pm, i rang back within 5 minutes, but go no response so thought nothing of it. When i got back to the hotel, there was a sign on my door saying i had been booked into a single room, not a double and that they had entered my room, removed my luggage and put it in room 7!! I got to the room which had not been locked, and my belongings (which had been fully unpacked) had been thrown in - my £300 glasses had been thrown in the bottom of my bag not even put in the case. I was utterly disgusted that someone had moved my belongings - surely this is illegal!! The worst part was that my underwear which i had unpacked into the bedside table had been left in the room.
I went downstairs and the owner was there, i explained how unhappy i was about my belongings being moved, she said they had put me in the wrong room and i should have told her i was booked into a single room, insinuating i was at fault. After a rather fraught discussion, she walked out and left me without some of my belongings!
Room 7 was more a cupboard, definately not legal to advertise as a hotel room - i have added photos but there was a shower within the room, a sink, and then a toilet in a wardrobe. I did not sleep all night, i could hear every person passing on the street and at 3am someone even tried my door handle! I have never been so uncomfortable or felt so unsafe in a hotel.
Breakfast was ok, but the room was very very damp, it seems like a chance for all the guests to share the horrendous experiences they have had in the hotel.
I am no snob, and often stay in budget hotels on business but please do not book this place - it is more like a damp hostel - the owner owns 6 hotels in Harrogate and seems to decide on arrival which to put you on depending on the where rooms are flooded / vacant! I know her hotels in Harrogate include: -
- Azalea Court
- The Gables
- Ashley House Hotel
AVOID AVOID AVOID booking all these hotels as they will put you in any - they should be shut down!!!
- Also Known As:
- The Azalea Court Hotel Harrogate, Yorkshire