I made the mistake of reading the reviews after it was too late to cancel, but i thought i would just make the most of it anyway and go with an open mind.. where do I start. Well firstly I have never complained about anywhere I have stayed as I am not a fussy person and just expect the minimum.. clean, warm, comfortable and welcoming. This disgusting hole was not even fit enough to put a dog in. Carpets encrusted in filth, excrement round the toilet bowl in our room when we arrived, surfaces covered in dirt and dust, the kitchen and dining area where equally as filthy, and unhygienic The house alarm was going off the entire night and I woke to floods of water coming through the ceiling onto my bed. I asked the staff (none of whom spoke english) to get the owner who came immediately from another hotel. She was rude, abusive, pointing and shouting in my face and refused to give me a refund or any compensation. I have never met anyone so rude in my entire life and it baffles me how such a person can be working in the hospitality industry. Her attitude became even worse when I informed her I would be contacting the tourist board which I certainly will. A disgrace to the industry and such a shame for such a dirty filthy hole to be in such a beautiful town.
- Also Known As:
- The Azalea Court Hotel Harrogate, Yorkshire