Stayed 3 nights - arrived before midday on the first day - room was not ready which is fair enough so I asked if I could leave my luggage as I needed to return a rental vehicle to nearby York. Reception advised that would be fine just leave the luggage beside the reception desk and it would be stored in the luggage room. Fine except when I returned 4 hours later my luggage was still in the same place beside the reception desk! Then when we got to the room which was pretty basic looking out to a brick wall there were only 4 coat hangers in the wardrobe. One wire and three plastic. We immediately asked for more coat hangers and expected them to arrive more or less straight away. When the hangers did not arrive we asked again, and again - on one occasion we would told the hotel does not supply coat hangers! After more perseverance we were told all the rooms had fixed hangers so what were we on about. Finally somebody went out and purchased some good quality coat hangers that were delivered to our room before the end of our stay. On the second day we arrived back at the hotel about 5.30pm only to find our room had not been made up. We rang reception who advised us that housekeeping had been very busy and our room would be made up ASAP. Within a few minutes housekeeping arrived and did a 5 minute spruce up only to advise that they had run out of towels and would not have any till the laundry arrival next day. Fortunately after our gasps of disbelief two towels were found. Frankly it seemed the hotel lacked leadership and the staff were poorly trained. There was not a hotel compendium in our room nor did we sight a hotel porter during our entire stay.
Whilst the hotel is in a good position to explore Harrogate it is definitely not 4 star.
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- Also Known As:
- Kimberley Hotel Harrogate, Yorkshire