My first-hand experience of the hotel was that it was an exceptional hotel; very clean, staff were polite etc. However, my first concern was when I entered my bedroom- the bedrooms offer transparent glass, so if you like your privacy in the shower or on the toilet; then you will not get this!! Especially bad when in the shower and the in-laws come in...
However, this wasn't the worst of my issues. Having stayed two nights at the hotel, I started to get huge bites on my arms, neck, legs, face, and pretty much everywhere- this have since been clearly defined as bed bugs... So I sent the hotel an email message on the Monday morning with photographic evidence of the bites. The hotel did not respond to my email at all despite sending it to four email addresses. I had to phone up, and send two more emails before I was finely provided a response.
This response- no apology, no action. They only asked what room I stayed in. I replied within ten minutes, and since then absolutely no contact from the hotel, and I don't expect any now. The hotel management and customer service provided in this hotel was terrible, and I urge anyone looking to visit to take a wide berth, as there are nicer one's in the area. All in all, the hotel is shocking, and don't care for their guests. I expected more from their management as well.
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Hotels.com, Booking.com, Agoda, Superbreak UK, Odigeo, Expedia, HotelsClick, Ebookers, Cancelon and Evoline ltd so you can book your Kimberley Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kimberley Hotel Harrogate, Yorkshire