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“Bed Bugs- Do Not Visit!!”
Review of Kimberley Hotel

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Kimberley Hotel
Ranked #7 of 30 Hotels in Harrogate
Certificate of Excellence
Reviewed 23 September 2011

My first-hand experience of the hotel was that it was an exceptional hotel; very clean, staff were polite etc. However, my first concern was when I entered my bedroom- the bedrooms offer transparent glass, so if you like your privacy in the shower or on the toilet; then you will not get this!! Especially bad when in the shower and the in-laws come in...

However, this wasn't the worst of my issues. Having stayed two nights at the hotel, I started to get huge bites on my arms, neck, legs, face, and pretty much everywhere- this have since been clearly defined as bed bugs... So I sent the hotel an email message on the Monday morning with photographic evidence of the bites. The hotel did not respond to my email at all despite sending it to four email addresses. I had to phone up, and send two more emails before I was finely provided a response.

This response- no apology, no action. They only asked what room I stayed in. I replied within ten minutes, and since then absolutely no contact from the hotel, and I don't expect any now. The hotel management and customer service provided in this hotel was terrible, and I urge anyone looking to visit to take a wide berth, as there are nicer one's in the area. All in all, the hotel is shocking, and don't care for their guests. I expected more from their management as well.

  • Stayed: September 2011, travelled with family
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14  Thank Boris3479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,521 - 1,527 of 1,755 reviews

Reviewed 19 September 2011

Just come back from a lovely weekend in Harrogate with my husband, the Kimberley Hotel really was lovely we stayed in the new annexe at the back, the room really was fabulous, really big room with very nice décor, very modern and very clean
The staff really were very helpful couldn't do enough to help.
We had dinner in the restaurant on Friday evening and it really was fabulous, reasonably priced and beautifully presented would definitely recommend eating in the restaurant.
Breakfast on both mornings was really lovely the only possible downside was the breakfast room is really warm but apart from that the breakfast you couldn't fault as much food as you could eat.
The location of the hotel is great - right beside the Conference Centre and a 5 minute walk down the road to the town centre, which really is beautiful.
All in all a lovely weekend at a really lovely hotel.

Room Tip: Ask for a room at the back in the annexe if available
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  • Stayed: September 2011, travelled as a couple
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1  Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2011

Excellent hotel. Lovely rooms. Very friendly helpful staff. Booked on a Groupon deal, would definitly return again. Town approx five minute walk away. Could not find any fault what so ever. Went with a group of friends who were very impressed.

  • Stayed: September 2011, travelled with friends
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1  Thank lorac58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2011

We stayed at the Kimberley back in July - it was a £99 deal with KGB deals for 2 nights. Our room was in the recently built 'annexe.' It was a lovely and spacious room with plasma tv, huge comfortable bed and very modern bathroom. The staff were really friendly and the breakfast was great. The hotel itself is very central (round the corner from the Harrogate Conference Centre) and literally 2 mins walk to the shops. We will definitely stay there again. The only downside was the £6/day parking charge.

Room Tip: Ask for a room in the annexe and get there early to get a parking space.
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  • Stayed: July 2011, travelled as a couple
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Thank Natalie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2011

this was our first visit to harrogate and decided to go due to the kgb deal we could get which was 2 nights for £99. for the price we paid the hotel was good value but i think its quite more expensive at the proper price. we had a room in the new part which was a great sized room very nice and the bathroom was lovely with the deepest bath i have ever been in (all i needed was a tv and i would have been in heaven lol) there was a choc on our pillow which was nice but no teddy, bathrobes or slippers which it states on the website (although i already knew this due to other reviews) one thing i didnt like is when arriving back to the room after going out for the day we came back to find the door hadnt been closed properly after being cleaned, nothing was taken and im sure it was an accident but obviously wasnt to happy about it. the breakfast was nice, quite a variety of food although i found the bacon very salty but thats probably personal taste. the hotel is only 5/10mins walk from the centre went for a lovely walk in the park and a nice walk around the centre. visited leeds on the 2nd day was only £10 for two adults as we bought a northern duo ticket. we didnt park at the hotel as its £6 a night we just parked a few streets down the back of the hotel as most of the main roads are permit parking. all in all a nice break away but wouldnt return.

Room Tip: ask for a room in the new annex
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  • Stayed: September 2011, travelled as a couple
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2  Thank sarah1085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2011

We have stayed at the kimberley hotel twice now. The first time ( a year ago ) and it was average. We were coming to Harrogate again this year for Bridal exhibtion and decide to stay at the kimberley again because of its close proximity to the exhibtion centre. Wish we hadnt as this is the only thing going for it. The bedroom in the main hotel was like a box and the matress was rock hard.
In the bathroom the grout was dirty and peeling of every where. The room is also too hot ( no air con ) Breakfast is below average with warm orange juice, cold tea etc etc. Nothing looks like it does on the website, it says that it has recently undergone a refurbishment but it looks like it needs a refurbishment !
It was not cheap either ( £600 for two nights for 4 off us ).
Would not stay here again

  • Stayed: September 2011, travelled on business
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6  Thank ChrissyboyGravesend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2011

just returned from a KGB deal 2 night stay 7th and 8th sept and have already booked to go back (again KGB) as we were so impressed. Great location and liked the off street parking - £6 a day is nothing for peace of mind.
On arrival we were allocated a deluxe double in the annexe, i was a bit unsure about not being in main building but would not have had it any other way - Clean, well furnished and gorgeous decor, very spacious room and new carpets underfoot, huge bath, leather sofa, flat screen Tv on wall and comfy bed - our first floor room was in a quiet position overlooking a wooded area so no noise at all! didnt even hear other guests and it appeared block was full.

Food at breakfast was fab - great choice and all hot and topped up constantly. Though didnt eat in the Terrace bistro (we were visiting friends) the menu looked good and the prices were very reasonable so will be eating there next time.

Does it matter that you dont get a bear or bathrobe as per the leaflet in room - maybe if there was a spa and you are wandering around hotel to that then robes are needed but not for in your own room!

Definitely recommend this hotel - will say one thing though, the KGB voucher shows the normal value for 2 nights as £558 and I cant see where this comes from - have priced this up through a travel agent supplier and can get 2 nights B&B for £107 pp or there about depending on dates. Do your sums KGB!

Cant wait to go back and will request same room :)

Room Tip: annexe rooms were very luxurious and quiet
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  • Stayed: September 2011, travelled as a couple
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Thank Melanitsa7328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kimberley Hotel

Address: 11-19 Kings Road, Harrogate HG1 5JY, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
#5 Luxury Hotel in Harrogate
#8 Romantic Hotel in Harrogate
Price Range: £44 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimberley Hotel 4*
Number of rooms: 72
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Also Known As:
Kimberley Hotel Harrogate, Yorkshire

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