I have stayed at the Kimberley twice, the first time (in March 2010) I would rate it at 3 out of 10. In July 2010 the amenities have plummeted. Today I have been at the Kimberley for 7 days and the bed linens have not been changed yet. In March they provided two bottles of drinking water each day, now there were two bottles upon check in only. As they realized I was the only person staying in the room they only provided one set of towels. The floor has not been vacuumed. The bathroom need greater attention during cleaning around the toilet. The have only provided two sachets of soap and shampoo during my stay. The restaurant food is marginal. The Breakfast Buffet is nice however it is scheduled to open at 7am but the food is not ready until 7:15am. The staff was the shining star in this lump of coal during my previous stay however their attention to detail has waned. Parking is limited and poorly organized. The hotel underwent a major renovation with additions just a year ago and the new spaces are already showing signs of old age, poor craftsmanship, and lack of maintenance, cracks in walls, tiles separating from the tub wall, shower doors frames rusting, installation stickers still on the toilets, toilet seat bolts starting to visibly corrode. In the age of satellite TV only 10 channels. It seams as though getting the 4th star rating was the only reason for the March amenities, now they are chasing customers away by scaling back their services. My current rating is 1.5.
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- Also Known As:
- Kimberley Hotel Harrogate, Yorkshire