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“Cheerless Christmas ”
Review of The Majestic Hotel

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The Majestic Hotel
Ranked #16 of 30 Hotels in Harrogate
Reviewed 14 December 2013 via mobile

Just returned from the most cheerless Christmas do ever. What a bunch of miserable, arrogant waiting staff I've had the miss fortune to meet. We were supposed to have a champagne reception but it turned out we were offed drinks in some sort of corridor with guests from other party's pushing pasted all the time. The food was bland and tasteless and DJ clueless on how to get the dance floor moving. However the worst part was the attitude of the staff whom were all far too good to be waiting on the likes of us.
I sincerely hope that next year my company has not quite as successful year and that we can't afford to come to a hotel that lives on reputation rather than service.

Stayed: December 2013
4  Thank RogerAllison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V_Johnson_GM, General Manager at The Majestic Hotel, responded to this reviewResponded 28 December 2013

Dear RogerAllison,

I'm sorry you didn't have an enjoyable time at your firm's Christmas party and that your staff interaction wasn't positive. Feedback from other parties has been very positive.

We can have up to 60 staff working on a busy weekend night in December and I would welcome some more speciric detail to your comments to help see what went wrong.

My email is v.johnson@pumahotels.co.uk and I look forward to hearing from you.

Kind regards, Vince

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2,356 - 2,362 of 2,996 reviews

Reviewed 14 December 2013

Just returned from our overnight stay at this hotel. Pleasant staff, excellent food and large, clean room with comfy bed! Very close to main shopping area and turkish baths, HIC etc. Would certainly visit again.

Room Tip: We had good views from our room 439 but it was rather drafty through the windows. Also at the moment...
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  • Stayed: December 2013, travelled as a couple
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1  Thank chriscManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V_Johnson_GM, General Manager at The Majestic Hotel, responded to this reviewResponded 28 December 2013

Dear chriscManchester,

Thank you for posting your 4 star review of the Majestic Hotel. Glad you enjoyed your visit and hoping to welcome you back soon.

Kind regards, Vince

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Reviewed 12 December 2013

We were in an upgraded room very good ,with bath robes slippers .water ...evening meal was not very good ..we got apology from restaurant manager..and didn't pay for wine ..the breakfast very good ,lots to choose .the hotel is well situated and walking distance to town

  • Stayed: December 2013, travelled as a couple
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2  Thank Judith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V_Johnson_GM, General Manager at The Majestic Hotel, responded to this reviewResponded 28 December 2013

Dear Judith S,

Thank you for posting your 4 star review of the Majestic Hotel and glad you had an enjoyable stay.

Kind regards, Vince

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Reviewed 8 December 2013

I've stayed here on a number of occasions over the years, this review relating to the most recent visit. The hotel has had some work done but remains a little tired looking. The rooms always seem to feel small and old, though the bathrooms well done. I had no complaints of cleanliness on this occasion, mirroring my previous experience. The hotel is certainly well placed for Harrogate and there is ample parking on-site for a small charge (£3 at this last visit). I've not eaten at the restaurant but food at the functions is always very enjoyable.

  • Stayed: November 2013, travelled on business
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Thank Where_2_nextthen?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V_Johnson_GM, General Manager at The Majestic Hotel, responded to this reviewResponded 28 December 2013

Dear Where_2_nextthen?

Thank you for posting your review of the Majestic Hotel. I'm glad that you enjoyed the food at the function you attended.

Kind regards, Vince

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Reviewed 8 December 2013 via mobile

A favourite hotel for many years in a great location in the centre of Harrogate, we had a big problem at check in. They claimed that the conference organisers had not paid them for our booking and so insisted that everyone pay about double the room rate as a pre- authorisation causing a long delay and frustration. Letters of apology later followed blaming night staff! After check in the room was fantastic, a huge corner one with a great bathroom. Really enjoyed our stay for 2 nights and recommend to others. Food was excellent too, but was surprised to have to pay for the hotel car park when we checked out. Not appreciated.

Stayed: November 2013, travelled on business
Thank 6AMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V_Johnson_GM, General Manager at The Majestic Hotel, responded to this reviewResponded 28 December 2013

Dear 6AMS,

Thank you for posting your review of the Majestic Hotel and I'm sorry there was some confusion at check in which was later resolved.

Really pleased to see that you enjoyed all other aspects of your conference stay.

Hoping to welcome you back next year, Vince

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Reviewed 8 December 2013

A hotel that has clearly seen better days. All the common areas needed a re furbishment, as did the room we stayed in.
The staff were all very polite and helpful, but the biggest dissapointment was the poor wi-fi. It stated in the literature that a better connection could be provided for a fee. Any hotel charging these rates should provide this service free.
The location is good, very close to the town centre, and the building itself, when viewed from a distance is impressive.
The car parking is ample, although charging £3 per night did seem a bit petty.
Will probably stay elsewhere next time we visit Harrogate.

  • Stayed: November 2013, travelled as a couple
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Thank corco70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V_Johnson_GM, General Manager at The Majestic Hotel, responded to this reviewResponded 28 December 2013

Dear corco70,

Thank you for posting your review and I'm sorry that you felt our public areas needed a refurbishment as I cannot agree with you at all in this regard.

We are working on upgrading our free wifi which does have differing signal strength around the building due to the substantial nature of the construction.

We do clearly publicise our small parking charge, whereas many other hotels in Harrogate do not, so definately worth checking.

Kind regards, Vince

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Reviewed 6 December 2013

Recently stayed here for our wedding anniversary & booked through an amazon offer.
The building is breathtaking.
When we checked in,& our room wasn't ready so we went in to Harrogate & came back later.
We got a very lukewarm reception when we went back. We were not told where anywhere was (dining room, pool, bar, way into town etc).

Our room was really large & was lovely with a separate bathroom - but the bathroom not very clean = black 'gunge' round the taps and the overflow - very off-putting.

Had evening meal which was OK but staff not very friendly & certainly the customer is not king at this hotel!
Breakfast was OK, plenty of choice but on both days the fried eggs were totally hard & rubbery. the 'cold' table was just a covered table & the fruit, yogurts etc were just out on a table & not refrigerated at all & the fruit was certainly past it's best.

Don't think we would stay here again as there are plenty of other hotels in the vicinity that i would rather try for a better experience.

  • Stayed: November 2013, travelled as a couple
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1  Thank Jinny1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V_Johnson_GM, General Manager at The Majestic Hotel, responded to this reviewResponded 28 December 2013

Dear Jinny1,

Thank you for posting your review. I am sorry that we didn't manage to exceed your expectations on this occasion and from your description, it doesn't appear that we met our own usually high standards.

Kind regards, Vince

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Additional Information about The Majestic Hotel

Address: Ripon Road, Harrogate HG1 2HU, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Harrogate
#6 Family Hotel in Harrogate
#6 Romantic Hotel in Harrogate
#9 Luxury Hotel in Harrogate
Price Range: £60 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Majestic Hotel 4*
Number of rooms: 170
Official Description (provided by the hotel):
A Victorian landmark, the four-star Majestic Hotel has 170 bedrooms and sits in 12 acres of landscaped grounds in the centre of the spa town of Harrogate. Just a mile from the train station and 10 minutes walk from the famous Betty’s Tea Rooms, it’s the perfect location to enjoy Harrogate’s quaint shops and spas; and you can also venture out to the wild landscape of the Yorkshire Dales. With a pool, jacuzzi, steam room and beauty salon, as well as tea rooms, a bar and the Majestic Restaurant there’s everything you need to relax after a day of sightseeing. ... more   less 
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Also Known As:
Barcelo Harrogate
Majestic Hotel Harrogate
The Majestic Hotel Harrogate, Yorkshire

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