We just returned from a long weekend in Harrogate and stayed at the Majestic Hotel. We had high hopes for this hotel, we love the big old grand hotels - even if sometimes they're a bit rough around the edges, it seems that the staff make up for it to be part of their history.
Well that is not the case with the Majestic.
First, the hotel is fine, there are some grand rooms in the main part of the hotel, but it doesn't flow well, and it seems a bit dis-jointed. You have the reception tucked into a tiny corner...and yet around the corner of the room, there is a massive un-used space in a very grand room. Not sure if the reception is only temporarily there, but it certainly does not give you a wow factor when you arrive.
Our room was only average. Nothing bad, nothing good about it. The shower had absolutely no water pressure, so it wasn't very good. The room was huge (I mean huge) but had a very small double bed in the corner which looked abnormally small, and 2 tiny chairs in the other side of the room. The tv was also too small for the room as from the bed, it was hard to even see it! It's like they had not thought about any details of the room or its layout when they put it together. There is also no safe, and no minibar.
The housekeeper finally cleaned our room at 4pm on the second day, and then did not replace any shower gels/shampoo or the bottle of waters in our room (remember there's no mini bar in the room). We had to call to get more shower gel, and they asked if I only wanted that or if we needed everything??? Why ask, give the little bottle of toiletries and don't look like a cheapskate!
As we had no refill of our bottled water, I went to the bar to get one and had to wait 10 minutes to get served, not because they were busy, but because no one was there.
The breakfast was good on the first day, decent selection but with horrible coffee. The second day was horrendous. There was a rush of people coming to breakfast about 9:30/9:45 on the Sunday morning (something I would assume happens every week) and it seemed that all the staff were left completely unaware, and were struggling to keep up. We queued for 15 minutes to even sit down, then to get to the hot food buffet - how about a 20 minute queue!? That's right, it took 35 minutes to enter the restaurant and get some eggs from the buffet! All the food was running out, and staff were feverishly running from the kitchen trying to cope and filling containers, but it left the whole experience a complete shambles!
The check out, I had 3 different bills...all incorrect with the last one being for 2.50 for a supplement I had on a dinner bill (which I was unaware). Again, complete lack of planning and organisation.
This hotel was once probably fantastic, and could possibly again be that way...but not in its current state. If you are going there to treat yourself to a romantic, luxurious weekend away - this is not the place! There is no attention to detail, and the whole place just leaves you wishing for something else.
- Official Description (provided by the hotel):
- A Victorian landmark, the four-star Majestic Hotel has 170 bedrooms and sits in 12 acres of landscaped grounds in the centre of the spa town of Harrogate. Just a mile from the train station and 10 minutes walk from the famous Betty’s Tea Rooms, it’s the perfect location to enjoy Harrogate’s quaint shops and spas; and you can also venture out to the wild landscape of the Yorkshire Dales. With a pool, jacuzzi, steam room and beauty salon, as well as tea rooms, a bar and the Majestic Restaurant there’s everything you need to relax after a day of sightseeing. ... more less
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- Also Known As:
- Barcelo Harrogate
- Majestic Hotel Harrogate
- The Majestic Hotel Harrogate, Yorkshire