Stayed for 2 days in March. Booked a twin room. Arrived early morning, expected room not to be ready, but thought we could complete the check in process and store our luggage so that we could make best use of the time we had in Harrogate. Checked in and confirmed a twin room was required and would told that rooms would be ready by 3pm.
3pm, went to Reception, room not ready. Had to sit and wait in Reception for 40 mins until room was ready.
Confusion over room numbers, verbally told room 201. No directions to lift/room given or meal times information given nothing.
Went and found room 201, unpacked and was chilling when phone rang and we were asked what our name was who was in the room. I confirmed the surname on the booking, No explanation given as to why this was required. Then on looking at the key card holder it stated room 203. This caused confusion throughout the whole stay with Restaurant and also every day for 3 days, every time we wanted to go back into our room, we would have to go downstairs and get the key reprogrammed as it had been "wiped" I was told by having near to my mobile phone. Which I found hilarious, as I am a person who actually does not own or have on my person a mobile phone??? No apology nothing. Room was not serviced at all throughout our stay, no clean towels, coffee/tea replenished, again nothing.
Breakfast, cannot fault, great choice, good service and quality and choice was excellent. evening meal however was a different matter. Steak asked for well done, in fact the word cremated was used. Steak came, complete with blood on plate, this steak was definitely medium to rare and not well done as asked for. This was replaced. The other main meal was also returned as the cod loin ordered was cold and not cooked properly in the middle. A complimentary drink was given.
Overall a lovely Hotel in an excellent location. Public areas are in a very good condition and very clean. But definite room for improvement regarding housekeeping and restaurant. BTW drinks very expensive £2.90 for a coke!!
- Official Description (provided by the hotel):
- A Victorian landmark, the four-star Majestic Hotel has 170 bedrooms and sits in 12 acres of landscaped grounds in the centre of the spa town of Harrogate. Just a mile from the train station and 10 minutes walk from the famous Betty’s Tea Rooms, it’s the perfect location to enjoy Harrogate’s quaint shops and spas; and you can also venture out to the wild landscape of the Yorkshire Dales. With a pool, jacuzzi, steam room and beauty salon, as well as tea rooms, a bar and the Majestic Restaurant there’s everything you need to relax after a day of sightseeing. ... more less
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- Also Known As:
- Barcelo Harrogate
- Majestic Hotel Harrogate
- The Majestic Hotel Harrogate, Yorkshire