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“Rooms very shabby”
Review of The Majestic Hotel

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The Majestic Hotel
Ranked #18 of 30 Hotels in Harrogate
Level Contributor
3 reviews
3 hotel reviews
“Rooms very shabby”
Reviewed 10 April 2014 via mobile

I have stayed at the Majestic hotel several times before when attending BBEH. I love the charm of the place, the period details and the scale of the ballroom/breakfast room. I have stayed in both an upgraded contemporary room and an old fashioned room.

It was my suggestion to bring our family here for a spring break but we were really disappointed with our room. It was huge but grim is the best word to describe it. It was a family room for three and the whole room had just seen better days. The sofa bed was filthy the wardrobe tatty, carpet grubby and whole room just dull! A little point but worth making is that when sitting at the dressing table you could not see in the mirror and I am 6ft! I was so underwhelmed we called reception but could only be moved for one night without paying a £30 per night upgrade. We decided to just stick with what we had until the building work directly outside our room woke us up the next morning. Granted they didn't start until 8am but we were on holiday and could easily have slept on.

Later that day I expressed my disappointment to a lady at reception who moved us to a better room for the next two nights but it still was very tired. I have photos of filthy sealant next to bath, tiles missing, ripped wallpaper, spillages on wallpaper and a section right above our bed which I am not sure whether it was damp/mould or dust. Again the sofa's were not the cleanest and actually had holes at the corners. Roadworks outside the hotel went on to 11pm which is clearly out of the hotels hands.

Our little one really enjoyed the pool and the breakfasts were lovely as always. The hotel is in a great location for the exhibition centre and the town is only a few minutes walk.

Unfortunately I feel that I am not prepared to gamble on room standard again and so will not return. I do not like to downgrade from our home standards while on holiday and this definitely was below our standard. I would agree with previous reviews that the name Majestic no longer fits.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GumbyMan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince J, General Manager at The Majestic Hotel, responded to this review, 15 April 2014
Dear Gumbyman1,

Thank you for posting your review and please accept my sincere apologies for the condition of the room provided. These maintenance issues should never have allowed the room for sale and action to remedy them was immediately taken.

If you've not already had contact with one of my colleagues then do make contact with me and I'll do my utmost to address the situation. My email is v.johnson@pumahotels.co.uk

Many thanks, Vince
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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blackpool
Level Contributor
82 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 9 April 2014

we stayed at the majestic for 2 nights at the beginning of april, and we were not disappointed
.it is a big, old, grand hotel befitting its name. our room was quiet, clean and comfortable, lovely bedding and towels. we enjoyed the leisure facilities and used them a lot as it was raining.
the breakfast was everything you could want in a hotel breakfast, although i would say go before 9am if you can as there tended to be queues waiting to be seated. dogs were allowed, which must be great if you are a dog owner, and the car park had a charge of £3.50 per day. staff were helpful. we had intended to visit york for the day, but liked harrrogate so much that we stayed there for the day going round the shops.would definitely visit again. just a 5 minute walk into main harrogate.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wildberrytravelFY8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince J, General Manager at The Majestic Hotel, responded to this review, 15 April 2014
Dear lovetoswim55,

Thank you so much for your 5 star review of the Majestic Hotel.

I'm glad you had a lovely time despite the rain and you'll definately have to return in the sunshine !

Kind regards, Vince
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Northallerton, United Kingdom
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 April 2014

We were really impressed with the public areas of the hotel which retain the air of opulence expected in a hotel of this era. The staff were friendly and helpful. We were however disappointed with the room which was on the fourth floor. It was small and had seen better days. The paintwork was tatty, the grout around the bath and tiles needed a good scrub. On the ledge outside the window were discarded beer bottles and rubbish. Our friends in the room next door had a larger room which looked brighter so maybe we were just unlucky.
The pool was disappointing, small and full of young children ( perhaps to be expected during school holidays) We spent our time in the jacuzzi and sauna.
Breakfast was good. Strong coffee, nice range of fruits and warm bread with a selection of jams, curds etc meant we were set up for the day.
We got this room on offer and at the price we paid for room and breakfast, would stay again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince J, General Manager at The Majestic Hotel, responded to this review, 15 April 2014
Dear Heather R,

Thank you for posting your review of the Majestic Hotel. I'm glad that you felt you'd received good value for money and enjoyed the services included in your package.

We do have a rolling routine for maintenance which does see many jobs undertaken each month and I'm sorry if your room was overdue some remedial work.

Kind regards, Vince
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
77 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 8 April 2014

Lovely hotel in a great location, short walk to Betty's and the town centre.
We had a Spa weekend, stayed overnight, great value for money.
The deal included and evening meal with a bottle of wine and breakfast.
The evening meal was excellent, the breakfast next morning was slightly dissapointing.
The staff throughout our stay were excellent.
Our room was a corner room with 3 big windows very spacious and clean.
With a hotel this old and big you can always find fault but on the whole it's worth a visit....enjoy

Room Tip: Try and get a corner room overlooking the front garden.
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheOwls93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince J, General Manager at The Majestic Hotel, responded to this review, 15 April 2014
Dear TheOwls93,

Thank you for posting your review following your spa weekend at the Majestic Hotel, Harrogate.

I'm really pleased that you enjoyed your visit and hope to welcome you back soon.

Kind regards, Vince
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Harrogate
1 review
Reviewed 7 April 2014

A lovely old hotel that lives up to its name in a good location - well kept for a hotel of its age with impressive grand rooms. The restaurant was very nice, clean and spacious, and the service and food was very good.


  • Stayed March 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Carol G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince J, General Manager at The Majestic Hotel, responded to this review, 15 April 2014
Dear Carol G,

Thank you so much for your 5 star review. Can't ask for any more !

Kind regards, Vince
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 April 2014 via mobile

Myself and 7 friends stayed overnight on Saturday as part of a spa deal and had a lovely time. Yes the hotel is tired and need of a bit of TLC (especially the gym/pool area), our room had a slightly musty smell and another room was a bit shabby in comparison to the others but the staff and meals we had were both great. There was a bit of an organisational issue regarding robes for our treatments but these were quickly resolved as were the rock hard bread rolls at dinner! The hotel is ideally located in the centre, our rooms were clean and the service was pretty good so as long as you're not expecting the ritz I'm sure you'll have a nice stay

Stayed April 2014, travelled with friends
Helpful?
Thank Jenuno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince J, General Manager at The Majestic Hotel, responded to this review, 15 April 2014
Dear Jenuno,

Thank you for posting your review and glad you are happy to recommend us.

Hoping to welcome you back soon.

Kind regards, Vince
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
123 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 7 April 2014

Second time here staying as part of a large conference group. We had premier rooms and although there was a mix up with my booking, the fantastic reception staff sorted it out in no time. Rooms were large, comfortable, great lighting and decor, with lovely fluffy towels and robes, tea and coffee and plenty of nice toiletries. The staff were courteous and helpful. Breakfast really good and plentiful and despite not officially starting till 8 on the saturday we were allowed in before to have fruit, tea and toast as we had an early start. The bar meal I had was OK, average, but nothing to complain about. I had a nice swim - the pool area could do with a little TLC but again, the staff made up for all this.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emmakmoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince J, General Manager at The Majestic Hotel, responded to this review, 15 April 2014
Dear ekmoat,

Thank you posting your review of the Majestic Hotel.

I'm really pleased to hear that the staff looked after you so well and am fortunate to have some lovely team members here.

Hoping to welcome you back soon.

Kind regards, Vince
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Majestic Hotel

Property: The Majestic Hotel
Address: Ripon Road, Harrogate HG1 2HU, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Harrogate
#6 Romantic Hotel in Harrogate
#6 Family Hotel in Harrogate
#9 Luxury Hotel in Harrogate
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Majestic Hotel 4*
Number of rooms: 170
Official Description (provided by the hotel):
A Victorian landmark, the four-star Majestic Hotel has 170 bedrooms and sits in 12 acres of landscaped grounds in the centre of the spa town of Harrogate. Just a mile from the train station and 10 minutes walk from the famous Betty’s Tea Rooms, it’s the perfect location to enjoy Harrogate’s quaint shops and spas; and you can also venture out to the wild landscape of the Yorkshire Dales. With a pool, jacuzzi, steam room and beauty salon, as well as tea rooms, a bar and the Majestic Restaurant there’s everything you need to relax after a day of sightseeing. ... more   less 
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Also Known As:
Barcelo Harrogate
Majestic Hotel Harrogate
The Majestic Hotel Harrogate, Yorkshire

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