I tried posting this review 9 days ago following an email from Puma Hotels asking me to comment on our stay at the Majestic Hotel, Harrogate. After I completed their online questionnaire there was the option to post my comments to Trip Advisor from Puma's website. Obviously these reviews are vetted by them but they do not look like they are going to passing on my review to Trip Advisor. Perhaps the outcome would have been different if I was more complementary.
Fortunately I kept a copy and here it is.
"You would have thought with a name like Majestic and a four star rating that you are in for a pretty reasonable hotel. We were allocated room 108. Other than a jolly nice room (but with a pretty dismal view) and a half decent breakfast, I do not have a great deal of good to say about this drab, cold and dreary hotel.
Yes, it does have a great position in Harrogate if you want to visit the town centre.
Yes, it does have gardens and pool plus other leisure facilities.
But, and it is a big “BUT”, things are mostly pretty ordinary and lack any wow factor or quality at all.
In particular, the public areas downstairs were very poorly heated, cold, uncomfortable, uninteresting and the decoration was dire - certainly not to be considered majestic in anyway.
Our one evening meal in the restaurant was a process rather than an occasion. This once grand room was dowdy and surrounded by windows that need a good clean or replacement units, some of them, one could barely see through. Used dinner plates were left on our table for far too long as we waited for our next course. Just as well we were not in a hurry. After a while we could not help noticing that staff had little interest or any affective guidance. Waiters had little experience and never even asked us if we wanted to try the (overpriced) wine beforehand.
Not one of our party formed the impression that this hotel or its staff, were trying to make our stay memorable, so that we would want to visit/stay again.
The Majestic Hotel as previously mentioned is in the centre of the town and I/we mistakenly took its position and status as an ambassador for the town. Sadly on this showing, for us, it let us down and ultimately their town.
Would I go to Harrogate again – yes most certainly.
Would I go back to the Majestic again – definitely not".
- Official Description (provided by the hotel):
- A Victorian landmark, the four-star Majestic Hotel has 170 bedrooms and sits in 12 acres of landscaped grounds in the centre of the spa town of Harrogate. Just a mile from the train station and 10 minutes walk from the famous Betty’s Tea Rooms, it’s the perfect location to enjoy Harrogate’s quaint shops and spas; and you can also venture out to the wild landscape of the Yorkshire Dales. With a pool, jacuzzi, steam room and beauty salon, as well as tea rooms, a bar and the Majestic Restaurant there’s everything you need to relax after a day of sightseeing. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Superbreak UK, TripOnline SA, LateRooms, getaroom.com, Hotels.com, Cancelon, 5viajes2012 S.L., HotelQuickly, Evoline ltd, HotelsClick and Ebookers so you can book your The Majestic Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Barcelo Harrogate
- Majestic Hotel Harrogate
- The Majestic Hotel Harrogate, Yorkshire