We booked the hotel for a romantic overnight getaway and thought we would splash out on a premium room (costing 149 of our lovely British pounds for room only). On the website it was very clearly stated that we should expect a large room with bathrobes, slippers and mineral water. The reaction on entering our room to find none of the expected 'extras' and a shockingly basic room was somewhat disappointing. I called down to reception and they thought that the robes had been "overlooked' and would send them up immediately. How can an item that is supplied on a daily basis in a premium room be forgotten about? After dinner we spoke to one of the receptionists to say how disappointed we were with the room considering how much we had paid. The receptionist was fantastic and offered us a free breakfast and free parking as compensation as it was too late to change rooms. Great way to diffuse the situation however she also told us that she was new at the Majestic and I find it odd that she is allowed to give away that amount of compensation without having to speak with a duty manager first. Both myself and my husband have been left now with the suspicious feeling that maybe we were not given a premium room despite being charged for one.
- Official Description (provided by the hotel):
- A Victorian landmark, the four-star Majestic Hotel has 170 bedrooms and sits in 12 acres of landscaped grounds in the centre of the spa town of Harrogate. Just a mile from the train station and 10 minutes walk from the famous Betty’s Tea Rooms, it’s the perfect location to enjoy Harrogate’s quaint shops and spas; and you can also venture out to the wild landscape of the Yorkshire Dales. With a pool, jacuzzi, steam room and beauty salon, as well as tea rooms, a bar and the Majestic Restaurant there’s everything you need to relax after a day of sightseeing. ... more less
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- Also Known As:
- Barcelo Harrogate
- Majestic Hotel Harrogate
- The Majestic Hotel Harrogate, Yorkshire