We arrived and tried to check in! Eventually used Debit card to pay even though they would have preferred visa. Given our room key 154 - duly went to the room to discover that is was specifically a disabled room. We had booked well in advance and had not requested a disabled room as we do not need one. We telephoned reception and asked if we could move room and were informed they were fully booked and could not move us, perhaps for our second nights stay tomorrow! Then we went to reception and explained that it was a special weekend away without our children and we had hoped for a much nicer room. We even suggested swapping with someone who had not checked in yet which was met with a resounding NO. We explained how disappointed we were........Room 154 has red alert cords hanging from the ceiling in a number of locations in the bedroom and bathroom. The bathroom was a wet room with a disabled seat in a electric shower! The carpet was threadbare and the bed was on wheels, dingy lighting and freezing cold. We will not be staying here ever again!
- Official Description (provided by the hotel):
- The Crown Hotel has become one of the premier venues in Harrogate for business and pleasure. The hotel has created a contemporary environment which complements its historic architecture and pays homage to its heritage as a great town centre property. Placed just a couple of minutes walk from the Harrogate International Centre, Turkish Baths, Betty's Tea Rooms and the picturesque town centre with its antique stores, Victorian arcades and boutique shops the Crown Hotel Harrogate is the perfect location for your business trip or weekend away. ... more less
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- Also Known As:
- Crown Hotel Harrogate
- The Crown Hotel Harrogate, Yorkshire