We arrived Saturday 6th April, the people were amicable enough at check-in, informed we'd been upgraded to a suite, as a wedding was going on and would be noisy in our original rooms. We were at a different function and would be back after the wedding finished so were not bothered by this. The room was ok, not suite quality as you'd anticipate and definitely not worth anywhere near c.£180+ that they charge for this room on a Saturday. It was dated but this wasn't an issue. The main problem turned out to be the bed itself, which initially looked more a 3/4 bed than double or as you'd expect in a suite a king or queen size. It seemed the divan base had broken and could clearly see this when the duvet was pulled back. This was the main issue, as well as they'd not even bothered to fully dress the bed. Only noticing this issue at 2am following our function, could hardly chat to front desk or move rooms.
Following a poor night's sleep, I approached the front desk who sent the duty manager to look at the bed. Following a good breakfast and packing up, I spoke with the duty manager who informed the bed was broken, they were looking to replace the beds (this didn't help my stay?) and they'd offer a £30 gesture.
I appreciated the gesture but the fundamental issue is it's the bed, it was obviously broken, the offer was c.20% off the room's price and the managers attitude was one of "what do you want me to do" and a very nonchalant and not bothered response.
Overall, a lovely hotel, good location and breakfast. Shame such poor quality, dated fixtures, poor customer service and frankly appauling responses to a known issue made me realise I'll never visit this hotel again.
- Official Description (provided by the hotel):
- The Crown Hotel has become one of the premier venues in Harrogate for business and pleasure. The hotel has created a contemporary environment which complements its historic architecture and pays homage to its heritage as a great town centre property. Placed just a couple of minutes walk from the Harrogate International Centre, Turkish Baths, Betty's Tea Rooms and the picturesque town centre with its antique stores, Victorian arcades and boutique shops the Crown Hotel Harrogate is the perfect location for your business trip or weekend away. Whilst our central location means that parking on site is limited, there are a number of parking areas close by. Guests are invited to drop of luggage at reception before parking. ... more less
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- Also Known As:
- Crown Hotel Harrogate
- The Crown Hotel Harrogate, Yorkshire