We stayed about 3 years ago and it was an absolutly pleasure, we were welcomed for a lovely receptionist that speak our language (french) and she even speak other language as we are a group of spanish and germans, it was a real pleasure to stay in a place that they provided skilled staff that speak several language and the services was absolutly fab, she even arrange a meeting with the chef as we loved the food on the restaurant...
We had been about a month ago and we find that nobody speak our mother tonge, the reception was messy full of papers the receptionist was rude, we ask her to give us the same room where we stayed last time she say that she didn't even know how the system work to know when we stayed last, the food it wasn't as good as it used to be, the spoke with the head receptionist or supervisor and we ask if she go someone that speak our language so we can have a better service and she looked upset about us asking for a better service than the one we were offered, totally understand that the lovely staff that were last time aren't there any more with this new rude staff... definitely you need to think in having more trained staff that speak several language and know how to use your own check-in system.More
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