4 nights and one hell of a nightmare this visit was.I was issued with a written warning after smoking in my bathroom(door closed-window open)on my first night.The next night I used and electronic cigarette which omits both a red light and a vapour and blew it out of the window(again in the bathroom-window open door closed).Next day on my return I had a letter from "The Duty Manager issuing a me with a letter and a £25.00 fine for "cleaning" and as the room was rendered "unlettable" even though I was not leaving for a further 3 days.I asked that when available the manager contact me to discuss,guess what no contact was made.
Having discussed the above with other people ( whilst at a trade show)I was told that they had tried to charge one customer £2.00 for a cup of HOT water as they are quote "only their to make a profit".It would appear from other discussions that this ? hotel is only doing business by default and most people I spoke too said that "they would NEVER stay their again" as the attitude of the management staff is abrupt and dismissive at the least.
The restaurant closed on Tuesday night at 8.40pm approximately 4 people ate in it that night(excluding managers).Conclusion- 1. don`t stay here.2.don`t expect to see a manager.3.don`t expect "service".4.Needs decorating.
I like many of my friends have spent most of our lives travelling and have NEVER experienced such Poor management.
ALL they had to do was come and knock on my door and I would have shown them the electic cigarette-problem solved customer and hotel happy.
As from now I will obviously tell anybody travelling to harraogate not too stay at the Cairn Hotel at whatever cost.
- Official Description (provided by the hotel):
- This grand, Victorian hotel boasts private gardens, a gym, and classical decor. Its traditionally furnished rooms feature private bathrooms, while Harrogate’s centre is 5 minutes’ walk away. Each room at The Cairn includes a TV, along with 24-hour room service and tea/coffee-making facilities. Some rooms offer luxurious bathrobes, wine, and chocolates. Free parking is also available as well as Free WiFi in public areas, in Superior Rooms, or in all rooms if you book direct with the hotel. The Windsor Restaurant serves a locally sourced traditional menu, with a carvery and an extensive wine list. With its classic pillars and arches, guests can relax with a drink in the bar and lounge area. Both The Royal Pump Room Museums and Betty’s Tea Rooms are a 10-minute walk away. Harrogate Theatre and Harrogate Rail Station are 15 minutes away on foot. ... more less
- Reservation Options:
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- Also Known As:
- Cairn Hotel Harrogate, Yorkshire