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“Very soft spot for genteel elderly lady fallen on slightly hard times”
Review of Cairn Hotel

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Cairn Hotel
Ranked #11 of 28 Hotels in Harrogate
Reviewed 12 July 2013

Came with slight trepidation but found staff very friendly helpful, in what was once a very grand hotel. Would be fabulous if carefully restored, meanwhile it was good value at £65 including two huge breakfasts. Like a time warp to 50 years ago but in its way quite lovely.

  • Stayed: July 2013
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1  Thank philipgregory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,159 - 1,165 of 1,497 reviews

Reviewed 11 July 2013

When booking the Hotel the reservations ' sold' me their Family Room as only 3 rooms were left . I booked it and told them that I would be arriving at around 11pm.
When I subsequently arrived I was given a small room without a bath . When I complained it was a matter of take it or leave it and I had little choice to reject it as it was so late.

I was woken up by the Hotel staff at 8.45am knocking on my door , indicative of poorly trained staff in a hurry.

The gentleman who was serving the breakfast was not available for the last 5 mins and i had to serve myself, once more indicative of poorly motivated staff hoping that no-one else will come and require serving at the very end of breakfast. When he came back at 9.30 I mentioned this to him but his English was so poor he did not have a clue what I was saying , or perhaps he was acting . In any case he offered no apology.

All these points were raised before I left but they simply did not care . I did get a discount of £20 but only when I pressed for it .
I will never stay at this Hotel again as they have little regard for their paying customers.

Stayed: July 2013, travelled as a couple
Thank coinop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2013

Never been to Harrogate before and had booked the Cairn Hotel on line. What a pleasant surprise, we were made to feel very welcome, and were given a choice of two rooms as there was a dance on that evening. We were not disturbed. There was a very pleasant atmosphere and the food we had was very good. The service was excellent and it was nice to see such a spacious car park albeit there were two marquees there. We did enjoy our stay at the Cairns and in Harrogate. We will be back.

Room Tip: The rooms on the back of the hotel are quieter if there is a function
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  • Stayed: July 2013, travelled as a couple
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1  Thank Sandmartin2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2013

My wife and I had a very pleasant stay at the Cairn Hotel in Harrogate. Stayed for four nights on a bed and breakfast basis.
There was plenty of car parking space when we arrived, however it did fill up quickly through the day, but there was an over spill facility.
The hotel is a great Victorian building with lots of character.
We were greeted by a friendly receptionist and checked in very quickly, our room was on the first floor and there is a lift. We were asked if we needed help with our luggage, which even though wasn`t required it is very nice to be asked.
Our room was small but clean and would suffice for our stay.... however... mid way through our first day, lucky we were in, there was a small water leak from the room above, which leaked into our wardrobe, the reception were informed and maintenance arrived in no time at all to sort it out. Our first night was disturbed by some anti- social person who had their tv on most of the night....
We made a complaint to reception the following morning and their reaction was first class. We were upgraded to another room with Club Class ! Bath robes and gift pack with wine etc in the room plus free morning paper.
The hotel staff were all very good, very helpful at all times.
Breakfasts were hearty buffet style and plenty of it ! Bacon/ Sausage , all the trimmings. Available in your room for a supplement.
We ate one evening in the bar area, and we had steaks , which were nicely done.
The hotel is quite large and there were several functions on during our stay, but the hotel coped very well with all the things that were going on.
The hotel must have been fantastic in it`s time, however it does need a face lift in some areas.
Harrogate centre is just a short stroll down hill, but it can seem a long way back up the hill.
Valley Gardens park is beautiful and look out for Hales bar for a pint or two....
Would I go back to the Cairn... Yes definitely.. Thank you for the upgrade..

Room Tip: Rooms near the back of the hotel were quieter.
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  • Stayed: July 2013, travelled as a couple
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Thank Blue66_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2013

Enjoying a drink in the bar with friends approched by a staff member who told us our dog was not allowed anywear in the hotel except the bedroom.We stated that we had stayed before and there had not been a problem. The manager was called who re enforced this stated that the problem was ours and we had to leave our drinks and leave the bar This ruined our holiday and we could not wait to get out of the dump early next morning,
IF YOU ARE A DOG LOVER STAY AWAY

Room Tip: BE warned all windows sealed exept one opening aprox 6 inches
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  • Stayed: July 2013, travelled with family
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1  Thank susan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2013 via mobile

We stayed for one night and we couldn't of picked a better hotel. We were able to park in the car park while we explored Harrogate earlier in the day and also after we had checked out the following day. It is only a short walk into the centre. Although as other reviews have said the decor is a bit tired, the hotel is far from shabby and is very clean everywhere and this is part of the charm. The foyer is lovely and I thought very grand. The room was large and very nice. We paid for a club room and I thought it was worth it. It made our stay that little bit extra special. We had Sunday lunch in the restaurant and had roast beef. This again was really nice and you were made to feel welcome. The beef was cooked to perfection. After an excellent nights sleep we had a huge breakfast. There are plenty of different cereals to choose from aswell fresh fruit, toast and rolls,then all followed by a full cooked English breakfast. We were stuffed. I would definitely recommend this hotel to anyone who isn't lookin for rooms full of mdf, but full of character and original windows and features.

  • Stayed: June 2013
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Thank Lisa2610Lincoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2013

We returned to this hotel for another Sunday saver night. We came back in May this time minus the snow!! The food and service was equally as good as our first visit and will not be long until we return again. Great location fot town and going further afield. Great location for some retail therapy.

  • Stayed: May 2013, travelled as a couple
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Thank Catons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cairn Hotel

Address: Ripon Road, Harrogate HG1 2JD, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #11 of 28 Hotels in Harrogate
Price Range: £58 - £130 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cairn Hotel 3*
Number of rooms: 135
Official Description (provided by the hotel):
This grand, Victorian hotel boasts private gardens, a gym, and classical decor. Its traditionally furnished rooms feature private bathrooms, while Harrogate’s centre is 5 minutes’ walk away. Each room at The Cairn includes a TV, along with 24-hour room service and tea/coffee-making facilities. Some rooms offer luxurious bathrobes, wine, and chocolates. Free parking is also available as well as Free WiFi in public areas, in Superior Rooms, or in all rooms if you book direct with the hotel. The Windsor Restaurant serves a locally sourced traditional menu, with a carvery and an extensive wine list. With its classic pillars and arches, guests can relax with a drink in the bar and lounge area. Both The Royal Pump Room Museums and Betty’s Tea Rooms are a 10-minute walk away. Harrogate Theatre and Harrogate Rail Station are 15 minutes away on foot. ... more   less 
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Also Known As:
Cairn Hotel Harrogate, Yorkshire

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