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“A Very Pleasant Hotel Experience”
Review of Cairn Hotel

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Cairn Hotel
Ranked #11 of 30 Hotels in Harrogate
Colwyn Bay, United Kingdom
Level 6 Contributor
139 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“A Very Pleasant Hotel Experience”
Reviewed 30 August 2013

Stayed here 2 nights in a twin room. Room spacious and clean with well stocked refreshment tray. The hotel reception and lounge area is beautifully arranged and we even had live music gently played on one evening. The staff are extremely friendly and courteous both in reception and in the dining room. The breakfast was first rate and plenty of it. We were on the 3rd floor and there are lifts if you dont want to climb the grand staircase. The hotel does need a little makeover in areas but on the whole very satisfied. We had a late deal so had excellent value for money.

Room Tip: we were satisfied with 344 though if you are particularly tall, you might find the shower head is a...
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaynor M, General Manager at Cairn Hotel, responded to this review, 2 September 2013
Dear Guest
Thank you for taking the time to write a review.
I am very happy to read that you enjoyed all aspects of your stay.
We are about to start a refurbishment programme of our public areas therefore the next time you visit us you will notice an improvement to these areas.
I will pass on your kind comments to all my staff and we look forward to seeing you again soon.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (377)
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hull
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 August 2013

stayed for 2 nights in room 342 to the person who mentioned it earlier the toilet still dosent flush properly and its a bit dingy .on the whole its not to bad a hotel it just needs a bit of a make over. on the plus side the breakfast was ok .

Room Tip: dont get room 342
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  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
Thank stevejeannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaynor M, General Manager at Cairn Hotel, responded to this review, 30 August 2013
Dear Guest
Thank you for taking the time to write a review.
I am so sorry you had some difficulties in your room during your stay with us. Hopefully the problems you encountered in the bathroom of 342 have now been rectified as we have replaced the toilet. We are shortly starting a new refurbishment programme of our public areas and we would be delighted if you would visit us again as I am sure you will be impressed with the changes we are going to make.
Thank you for your kind words regarding our breakfast.
We look forward to welcoming you back.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
leicester
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 August 2013

Stayed for one night recently. Very impressed. Huge room, food was plentiful and very tasty. Room very clean, lift to all floors. Could not fault the staff, very friendly and helpful. Free parking. Would definitely recommend to friends and would stay again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annclaireLeicester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaynor M, General Manager at Cairn Hotel, responded to this review, 30 August 2013
Dear Guest
Thank you so much for taking the time to write such a complimentary review.
I was delighted to read that you had had an enjoyable stay with us.
Hopefully you will come and visit us again soon.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Keswick, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 August 2013

We have visited the hotel at least a dozen times now including a break over Christmas when additional activities and festivities are put on. it has been a very good experience all round with helpful polite friendly staff

Room Tip: par the extra for the room upgrade, well worth it
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  • Stayed December 2012, travelled with family
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Helpful?
Thank leonardsfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaynor M, General Manager at Cairn Hotel, responded to this review, 30 August 2013
Dear Guest
Thank you for your very kind review.
I am delighted that you keep coming to visit us and hopefully you will be back again soon.
I will pass on your lovely comments to all the staff.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Biscarrosse
Level 4 Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 August 2013

Last week I stayed at the Cairn in Harrogate.
First impressions were poor. Several people smoking just by the main door and a super fat person asleep on a couch in the reception area.
The bedroom was poor with literally thread bear carpets and a super hard bed that prevented almost any sleep. Even the biro pen in the room didn't work and the tissue box looked years old and if it was refilled with tissues.
The staff on reception were not particularly helpful.
On the plus side, the room was clean and the breakfast ok. The staff in the restaurant were polite.
To sum up , a very tired hotel and best avoided.

Room Tip: There was no pool or spa as far as I knew.
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  • Stayed August 2013, travelled solo
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Helpful?
Thank maryBiscarrosse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaynor M, Manager at Cairn Hotel, responded to this review, 27 August 2013
Dear Guest
Thank you for taking the time to write your review.
I was very sorry to read that you were not happy about your stay with us.
The hotel does provide a sheltered smoking area to the side of the hotel as smoking is not permitted in the entrance. Unfortunately this is very difficult to monitor on busy occasions and I am truly sorry this gave you a bad first impression of the hotel.
We would love for you to come and stay with us again to change your view of the hotel and I would be happy to arrange this for you if you would like to come and stay.
Thank you for your comments regarding the cleanliness of your room, our breakfast and the waiting staff.
We hope you visit us again.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Level 3 Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 August 2013

having spent one night in this hotel, we would recommend and def stay again. Luvly spacious room, clean plus we had a clubroom with free wine,chocs,slippers. Plus an extra room with tele and leather couch. Superb. Evening meal was really nice and breakfast excellent. Very freindly staff, a rather grand old victorian hotel. Well done staff, mr and mrs. frank. We stayed room 123.

Room Tip: Room 123 very very nice, only downfall no view but nevertheless was still great as we only stayed th...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 750peterf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaynor M, Manager at Cairn Hotel, responded to this review, 27 August 2013
Dear Guest
Thank you for taking the time to write such a kind review.
I am very pleased that you enjoyed your stay with us and your comments regarding the staff & evening meal will be passed on to all.
Thank you again.
We look forward to seeing you again soon.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 August 2013

The hotel must have been absolutely stunning in its heyday. The foyer is splendid and the stained glass windows throughout the dining room point to the high class establishment it once was.However the general feeling now is one of being rather dated and tired. The bedrooms and corridors in particular have a rather worn feel. Having said that we have just stayed for £45 a night each with a full english breakbast and breakfast buffet included and so how could you complain at that. The hotel is clean and staff helpful in our experience.Its also well located just a short walk to Harrogate down the hill. Yes the hotel may have seen better days but this is reflected in the price and as a result offers good value accomodation

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hilkev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaynor M, General Manager at Cairn Hotel, responded to this review, 27 August 2013
Dear Guest
Thank you for taking the time to write a review.
I am very happy that you had a nice stay with us.
We are about to start a refurbishment programme of our public areas which will commence over a period of the next fews months going into next year.
We look forward to seeing you again soon and I am sure you will see some small changes to the look of the hotel in your future visits.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cairn Hotel

Property: Cairn Hotel
Address: Ripon Road, Harrogate HG1 2JD, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #11 of 30 Hotels in Harrogate
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cairn Hotel 3*
Number of rooms: 135
Official Description (provided by the hotel):
This grand, Victorian hotel boasts private gardens, a gym, and classical decor. Its traditionally furnished rooms feature private bathrooms, while Harrogate’s centre is 5 minutes’ walk away. Each room at The Cairn includes a TV, along with 24-hour room service and tea/coffee-making facilities. Some rooms offer luxurious bathrobes, wine, and chocolates. Free parking is also available as well as Free WiFi in public areas, in Superior Rooms, or in all rooms if you book direct with the hotel. The Windsor Restaurant serves a locally sourced traditional menu, with a carvery and an extensive wine list. With its classic pillars and arches, guests can relax with a drink in the bar and lounge area. Both The Royal Pump Room Museums and Betty’s Tea Rooms are a 10-minute walk away. Harrogate Theatre and Harrogate Rail Station are 15 minutes away on foot. ... more   less 
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Also Known As:
Cairn Hotel Harrogate, Yorkshire

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