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All reviews carvery style town centre groupon deal a large car park superior room lovely old hotel evening meal large hotel main course biscuits old building first floor reception staff public rooms bit dated sunday night self service
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Reviewed 6 September 2010

We booked the Cairn Hotel as visitors to the Harrogate International Centre, we are glad we did having read some of the poor reviews we didn't expect much. How wrong we were, fantastic welcome from the receptionist with a free upgrade to the club room, excellent room and very clean. The Cairn is indeed an old hotel but this all adds to the charm of the place. Fantastic location for Harrogate town centre, food was lovely we particularly enjoyed the carvery. See past the wee bit dated carpet and we are sure you will enjoy the hospitality and warm welcome the staff extend to visitors.

Date of stay: September 2010
  • Trip type: Travelled on business
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2  Thank fantooshnewport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2010

arrived with my wife having got married a few days before in york,had booked for one nights stay. we were shown a room which was the only one ready as we had arrived early morning.we accepted the room offered and told the receptionist we would go and get our luggage,she asked our reason for visiting harrogate,and we told her we were newly weds.on returning from the car ,we were told that as it was our honeymoon they were upgrading us to a club room at no extra charge.this was totally unexpected and very welcome, a lovely gesture which they had no reason to do apart from they wanted to, which in this day and age is both thoughtful and generous.a big thankyou for that. enjoyed our stay and the free chocolates and wine/fruit/water in the room and would certainly stay there again if we visit harrogate.

Date of stay: August 2010
  • Trip type: Travelled as a couple
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1  Thank nade_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2010

£115 dinner bed and brekkie for THREE nights! Very cheap, and nothing bad to say about the food, very tasty!
2 minutes walk from the town centre and huge car park, always a space (even if it was behind the hotel).
The rooms are clean, and perhaps in need of updating but to be honest what do people expect from a 3 star hotel.
My only hesitation in giving a higher rating is the windows needed restoration and cleaning (badly)... (but outside!).

Date of stay: August 2010
  • Trip type: Travelled with family
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Thank TravellingScot84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2010

Just back from the Cairn and think it deserves some accurate info to help you make up your mind.
The reason for our stay was a weekend break to celebrate our Silver wedding so when we booked online I mentioned it on the notes section. We booked a Club room for two nights at a total of £196 and arrived there early as there is limited parking due to the large marquees erected in the grounds, its conference season I think.
We had read previous reviews and expected a grand old building in need of some tlc and that was exactly what the outside looked like. A tad uncared for maybe but certainly underfunded in its appearance.
Upon entering the foyer the lobby and our first sight of the lounge area was much more impressive and all was as per website. The checkin was very smooth especially given as we were early but our room was still ready. I took a tip from a previous reviewer and asked if there was a function on that night, there was but we were assured our room was not nearby.
Certainly when moving away from the lobby area and first going up the stairs you do get a lowering of standards with the bodge taped carpets. But on arrival at our Club room I'm afraid to say room 104 it was still dissapointing, mismatched furniture and not at all as advertised. It all was clean and tidy, but quite small and reminded my wife of a room from a nursing home. We went back to reception and they we really helpful to the point of giving us two more rooms to take our choice from.
The second room we looked at on the third floor was even smaller than the first (but just as clean) so we carried on to look at room 123.
This was a bit better than the previous two rooms as it was about 14 foot square with a decent sized seperate sitting room with sofa and another t.v and writing desk. The bathroom I estimate at about 7 foot square and clean as usual. There was no view as the room faced inwards to the centre of the building, so it was a tad usightly to see the roof littered with cigarette ends and other rubbish if you pulled back the net curtain.
We took this room and handed the other keys back to reception who were apologetic. That afternoon we were unsure about staying so we went over to the Holiday Inn for a comparison ( The Barcelo seemed to be under a major refurb). They quoted us £160 for B+B in an Exec double, we took the time to go and look at the room but it was a lot smaller than our room at the Cairn. We decided to stay put.
Got back to our room at the Cairn in time to shower and change for dinner, all was good with the bathing products and water pressure by the way. The staff had also sent us up a bottle of bubbly with a card for our anniversary, a very nice touch we thought.
We had reserved our table for seven and it seemed to me our table was in a good position by an open window ( the weather was scorchio). Our starters and pudding were served at the table with the main course being a carvery, all good food with very attentive staff in a lovely old dining room.
Later that night I realised we had made two mistakes, one was that the room receives no cooling breeze due to the internal facing windows and the other was I had failed to recheck that out third choice room wasn't near the function room, big mistake, a Prom Night was in full swing.
At about ten to eleven my wife went down to check what time the event was due to finish as the thudding music from the Prom and youths running up and down the corridor shouting was at best infuriating. Had we not had a glass of wine at dinner we would have checked out there and then and driven home some 90 miles or so.
As usual the staff were apologetic.
It quietened down at 11pm, but we decided to checkout after breakfast the next morning.
Breakfast was all self service with no complaints, the staff cleared away promptly.
The reception staff made us an offer of a reduced rate if we stayed on but we declined the offer (kind as it was) as the damage was done. They refunded our next nights stay and even a tad more.
In summary and sorry for going on a bit but here it is:
For a special occaision we think the Cairn is not the place to stay, only the superb staff is holding the hotel together in our view. They are doing the very best they can with a grand old bulding with very faded charms.
However, that is not to say as part of a bus trip, or a quiet weekend away for non special occaisions or conference this hotel would be perfectly acceptable. Just do not get your hopes up about the age or condition of the bulding and rooms.
But, you can rely on the excellent staf who we think deserve to be in a much classier hotel to befit their top notch level of service.

Date of stay: July 2010
  • Trip type: Travelled as a couple
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2  Thank konstanze454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2010

Just stayed at this hotel for 2 nights on b&b incl evening meal. The hotel is in a good location not far from Harrogate Town Centre. The building is lovely but badly in need of some money spending on it.
The reception staff were very welcoming & polite. The room we were in was very large & comfortable & the bathroom was also large with a fantastic power shower over the bath. The hotel had coach parties staying there & they did seem to take over. The evening meals were not very nice at all. Both nights we had a carvery, the meat was overcooked & dry. The potatoes were dried up & all the food was just lukewarm. Coffee & tea was served in the bar & we had to queue up to get this.
Breakfast was self service & cereals were put out in large dishes.& seemed old. I do think cereals should be in individual packets.
We did enjoy our stay but the food was dissapointing & we wouldn't have liked to stay any longer.

Date of stay: June 2010
  • Trip type: Travelled as a couple
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2  Thank ManchesterTravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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