We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Could not find fault, staff, food, room all excellent,will go again next year.”
Review of Cairn Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Cairn Hotel
Ranked #11 of 28 Hotels in Harrogate
Reviewed 11 September 2010

My wife and I were very satisfied with this lovely hotel. Will certainly return for a short break next year, the area has so much to offer.
Derek Barber

  • Stayed: September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rebrab35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (1,531)
Traveller rating
Traveller type
Time of year
Language

1,454 - 1,460 of 1,531 reviews

Reviewed 6 September 2010

We booked the Cairn Hotel as visitors to the Harrogate International Centre, we are glad we did having read some of the poor reviews we didn't expect much. How wrong we were, fantastic welcome from the receptionist with a free upgrade to the club room, excellent room and very clean. The Cairn is indeed an old hotel but this all adds to the charm of the place. Fantastic location for Harrogate town centre, food was lovely we particularly enjoyed the carvery. See past the wee bit dated carpet and we are sure you will enjoy the hospitality and warm welcome the staff extend to visitors.

  • Stayed: September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank fantooshnewport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2010

arrived with my wife having got married a few days before in york,had booked for one nights stay. we were shown a room which was the only one ready as we had arrived early morning.we accepted the room offered and told the receptionist we would go and get our luggage,she asked our reason for visiting harrogate,and we told her we were newly weds.on returning from the car ,we were told that as it was our honeymoon they were upgrading us to a club room at no extra charge.this was totally unexpected and very welcome, a lovely gesture which they had no reason to do apart from they wanted to, which in this day and age is both thoughtful and generous.a big thankyou for that. enjoyed our stay and the free chocolates and wine/fruit/water in the room and would certainly stay there again if we visit harrogate.

  • Stayed: August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank nade_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2010

£115 dinner bed and brekkie for THREE nights! Very cheap, and nothing bad to say about the food, very tasty!
2 minutes walk from the town centre and huge car park, always a space (even if it was behind the hotel).
The rooms are clean, and perhaps in need of updating but to be honest what do people expect from a 3 star hotel.
My only hesitation in giving a higher rating is the windows needed restoration and cleaning (badly)... (but outside!).

  • Stayed: August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TravellingScot84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2010

Just back from the Cairn and think it deserves some accurate info to help you make up your mind.
The reason for our stay was a weekend break to celebrate our Silver wedding so when we booked online I mentioned it on the notes section. We booked a Club room for two nights at a total of £196 and arrived there early as there is limited parking due to the large marquees erected in the grounds, its conference season I think.
We had read previous reviews and expected a grand old building in need of some tlc and that was exactly what the outside looked like. A tad uncared for maybe but certainly underfunded in its appearance.
Upon entering the foyer the lobby and our first sight of the lounge area was much more impressive and all was as per website. The checkin was very smooth especially given as we were early but our room was still ready. I took a tip from a previous reviewer and asked if there was a function on that night, there was but we were assured our room was not nearby.
Certainly when moving away from the lobby area and first going up the stairs you do get a lowering of standards with the bodge taped carpets. But on arrival at our Club room I'm afraid to say room 104 it was still dissapointing, mismatched furniture and not at all as advertised. It all was clean and tidy, but quite small and reminded my wife of a room from a nursing home. We went back to reception and they we really helpful to the point of giving us two more rooms to take our choice from.
The second room we looked at on the third floor was even smaller than the first (but just as clean) so we carried on to look at room 123.
This was a bit better than the previous two rooms as it was about 14 foot square with a decent sized seperate sitting room with sofa and another t.v and writing desk. The bathroom I estimate at about 7 foot square and clean as usual. There was no view as the room faced inwards to the centre of the building, so it was a tad usightly to see the roof littered with cigarette ends and other rubbish if you pulled back the net curtain.
We took this room and handed the other keys back to reception who were apologetic. That afternoon we were unsure about staying so we went over to the Holiday Inn for a comparison ( The Barcelo seemed to be under a major refurb). They quoted us £160 for B+B in an Exec double, we took the time to go and look at the room but it was a lot smaller than our room at the Cairn. We decided to stay put.
Got back to our room at the Cairn in time to shower and change for dinner, all was good with the bathing products and water pressure by the way. The staff had also sent us up a bottle of bubbly with a card for our anniversary, a very nice touch we thought.
We had reserved our table for seven and it seemed to me our table was in a good position by an open window ( the weather was scorchio). Our starters and pudding were served at the table with the main course being a carvery, all good food with very attentive staff in a lovely old dining room.
Later that night I realised we had made two mistakes, one was that the room receives no cooling breeze due to the internal facing windows and the other was I had failed to recheck that out third choice room wasn't near the function room, big mistake, a Prom Night was in full swing.
At about ten to eleven my wife went down to check what time the event was due to finish as the thudding music from the Prom and youths running up and down the corridor shouting was at best infuriating. Had we not had a glass of wine at dinner we would have checked out there and then and driven home some 90 miles or so.
As usual the staff were apologetic.
It quietened down at 11pm, but we decided to checkout after breakfast the next morning.
Breakfast was all self service with no complaints, the staff cleared away promptly.
The reception staff made us an offer of a reduced rate if we stayed on but we declined the offer (kind as it was) as the damage was done. They refunded our next nights stay and even a tad more.
In summary and sorry for going on a bit but here it is:
For a special occaision we think the Cairn is not the place to stay, only the superb staff is holding the hotel together in our view. They are doing the very best they can with a grand old bulding with very faded charms.
However, that is not to say as part of a bus trip, or a quiet weekend away for non special occaisions or conference this hotel would be perfectly acceptable. Just do not get your hopes up about the age or condition of the bulding and rooms.
But, you can rely on the excellent staf who we think deserve to be in a much classier hotel to befit their top notch level of service.

  • Stayed: July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank konstanze454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2010

Just stayed at this hotel for 2 nights on b&b incl evening meal. The hotel is in a good location not far from Harrogate Town Centre. The building is lovely but badly in need of some money spending on it.
The reception staff were very welcoming & polite. The room we were in was very large & comfortable & the bathroom was also large with a fantastic power shower over the bath. The hotel had coach parties staying there & they did seem to take over. The evening meals were not very nice at all. Both nights we had a carvery, the meat was overcooked & dry. The potatoes were dried up & all the food was just lukewarm. Coffee & tea was served in the bar & we had to queue up to get this.
Breakfast was self service & cereals were put out in large dishes.& seemed old. I do think cereals should be in individual packets.
We did enjoy our stay but the food was dissapointing & we wouldn't have liked to stay any longer.

  • Stayed: June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ManchesterTravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2010

Every member of staff was friendly and polite. Although this is a large hotel, our waiters and waitresses remembered us as did the receptionist on evening duty.

Service was quick and efficient in the dining room. For lunch and dinner the first course and dessert were served at the table, but the main course was buffet style. Coffee was served by the barman. Breakfast was entirely self-service, including drinks and making toast, (although heated croissants were brought to the table). The clearing of tables was super-efficient and some people lost their partly eaten breakfasts, when they went to fetch something else. High chairs were provided and the few children in the dining room seemed very happy, as they did not have to wait for their food.
A waiter dropped some china at breakfast and a lady's blouse was splashed. This was laundered, ironed and returned to her wardrobe the same day.

There is a big expanse of grass at the back of the hotel, ideal for children to play.

Our bedroom was on the first floor above a function room and was very noisy on the Saturday evening until 20 past midnight, when silence prevailed. The room was well furnished and decorated, with a good sized T.V. Biscuits were provided with the tea and coffee. Fresh milk was available for a small charge. The bathroom was excellent with a heat control on the bath tap and toiletries supplied, (including Taylors of London soap). There was a phone in the bathroom and a volume control for the T.V.

The receptionists wanted to see everyone's key card before handing over the room key. Newspapers could be ordered each evening, but there were no free daily newspapers.

  • Stayed: June 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ElizabethChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Harrogate hotels
0.1 mi away
The Majestic Hotel
The Majestic Hotel
#16 of 28 in Harrogate
3,181 reviews
0.2 mi away
Crowne Plaza Harrogate
Crowne Plaza Harrogate
#7 of 28 in Harrogate
352 reviews
0.3 mi away
The Crown Hotel
The Crown Hotel
#14 of 28 in Harrogate
1,395 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Ascot House Hotel Harrogate
0.2 mi away
Kimberley Hotel
Kimberley Hotel
#8 of 28 in Harrogate
1,793 reviews
0.2 mi away
Old Swan Hotel
Old Swan Hotel
#17 of 28 in Harrogate
1,793 reviews
Show Prices
Show Prices
Show Prices

Been to Cairn Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cairn Hotel

Address: Ripon Road, Harrogate HG1 2JD, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #11 of 28 Hotels in Harrogate
Price Range: £52 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cairn Hotel 3*
Number of rooms: 135
Official Description (provided by the hotel):
This grand, Victorian hotel boasts private gardens, a gym, and classical decor. Its traditionally furnished rooms feature private bathrooms, while Harrogate’s centre is 5 minutes’ walk away. Each room at The Cairn includes a TV, along with 24-hour room service and tea/coffee-making facilities. Some rooms offer luxurious bathrobes, wine, and chocolates. Free parking is also available as well as Free WiFi in public areas, in Superior Rooms, or in all rooms if you book direct with the hotel. The Windsor Restaurant serves a locally sourced traditional menu, with a carvery and an extensive wine list. With its classic pillars and arches, guests can relax with a drink in the bar and lounge area. Both The Royal Pump Room Museums and Betty’s Tea Rooms are a 10-minute walk away. Harrogate Theatre and Harrogate Rail Station are 15 minutes away on foot. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Hotels.com, Expedia, getaroom.com, HotelQuickly, Ebookers, Evoline ltd and 5viajes2012 S.L. so you can book your Cairn Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cairn Hotel Harrogate, Yorkshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing