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“Outstanding Customer Service”

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Best Western Plus Cedar Court Hotel
Ranked #9 of 30 Hotels in Harrogate
Certificate of Excellence
Harrogate, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Outstanding Customer Service”
Reviewed 27 May 2012

Outstanding customer service from Jane, Bethany &Tina at reception in Best Western, Cedar Court Hotel, Harrogate. On behalf of my Aunt & Uncle, Mr & Mrs Cordier. I would like to thank you for helping them with ferry bookings, international flights, telephone calls and faxes. My Uncle was taken ill when on a trip from France. They said " They did a better job of assisting us than did our internationally reputed assistance company, what Jane, Bethany and Tina said they would do, they did. Our well-being was their first priority"

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Claire B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (457)
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English first
Oxfordshire
Level Contributor
188 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 21 May 2012

We do not normally stay in "corporate" hotels. preferring 4-5 star boutique venues but an emergency forced us to stay in this location.

Firstly – very friendly, caring and helpful staff. Car parking was tight at the front, but I think there is further parking at the rear.

Although a non-smoking hotel, the first room we were given stank of cigarettes and were swiftly moved to a fresh room. I would advise you smell the room before unpacking!

Room service was good value and hearty but the restaurant a la carte was pricey for what it was – bland. Breakfast was ample but in a rather dingy large room – room service breakfast was much better.

So good to very good overall for a small corporate-type hotel.

Room Tip: Smell it first
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank M A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 15 May 2012

Stayed here on the bank holiday to visit York and have a night out in Leeds. By far was the cheapest deal around although did not include breakfast. States its a four star hotel but I'd say the rooms
We're definetly a three. Decor was dated no hair dryer bits of paper blue tacked to the bathroom wall with energy saving tips on them? Very random! Bed was super comfy! Tea and coffee in the rooms and room service available. Ideal if you want a no frills cheap getaway for the weekend.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sljordan85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol
Level Contributor
162 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 13 May 2012

Stayed for one night for work. With a mix up at reception over whether dinner and/or breakfast was included the room was basic but big and its a good location on the stray.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CSN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 8 May 2012

came for a night away with best mate, booked a twin room for the saturday
pros -
room was very clean
beds were comfortable
adequate tea and coffee supplies
breakfast was quite varied and tasty
bar staff helpful and friendly

cons -
hen do group woke us in middle of the night for an hour - walls were very thin, could hear every word from them and the room on the other side when they switched the news on at 7am
receptionists not unpleasant but not friendly either, no welcome or did you enjoy your stay on departure
could not find towels - apparently you are supposed to know they are in a plastic bag on top of the wardrobe - good job i'm 6ft and could reach them
table wasn't wiped down before we sat for breakfast
we accessed the hotel by the back door which didn't seem very secure

overall i would stay here agin simply for the fact it only took just over 5 mins to walk to the train station and the start of town plus at £100 inc breakfast it was a good deal - little things could be changed quite quickly and this would make this a very good instead of an average

Room Tip: ask for one away from a group of hens!
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 May 2012

A pity a hotel with so much potential should fall short on performance. Room was excellent - clean and comfortable with views over the Strays. Plenty of parking although the hotel was fully booked. Staff were friendly and very helpful. However on the first evening, although what we did order was excellent, the Brasserie could offer no beef choices from the menu. On the next evening a room service meal was lukewarm and unappetising. We would come again but would hope these problems were untypical.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Safe90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockport, England
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 May 2012

I recently organised a birthday weekend for my dad at this hotel together with 35 friends/family. I would just like to mention that Carla Smith from the hotel was great and helped in all the organisation for the weekend which included a trip to the races and meal on the Saturday evening. I certainly could not have arranged this weekend without her help.

We arrived Friday and check-in was very quick. The bar area is large and there was plenty of room for us to relax on Friday evening.

The rooms are very spacious and even the couple of family rooms we booked had plenty of space (even with 4 beds in them).

Carla arranged a small reception with fizz and canapes on the Saturday afternoon before we went to the races and this was a great start to the day. We were in a separate room on the Saturday evening for the meal which was great as we could make as much noise as we wanted without feeling we were disturbing any other guests. We all thought the food was fantastic and this included the breakfasts each morning.

I would definitely recommend/stay here again. On behalf of my Mum and Dad and all our party I would like to thank Carla and all staff at the hotel for looking after us and making it a super weekend.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KCJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Cedar Court Hotel

Property: Best Western Plus Cedar Court Hotel
Address: Queen Building | Park Parade, Off Knaresborough Road, Harrogate HG1 5AH, England (Formerly BEST WESTERN Cedar Court Hotel)
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Harrogate
#4 Business Hotel in Harrogate
#5 Romantic Hotel in Harrogate
#5 Luxury Hotel in Harrogate
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Cedar Court Hotel 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Harrogate
Harrogate Best Western
Best Western Plus Cedar Court Hotel Harrogate, Yorkshire

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