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“2 sides to a stay in Cedar Court Harrogate”

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Best Western Plus Cedar Court Hotel
Ranked #11 of 30 Hotels in Harrogate
Reviewed 24 September 2012

we went as a family;5 rooms ,12 people;
booking in was excellent ,especially as we all arrived around the same time. when it was discovered that my husband was footing the whole cost he and I were" upgraded" to a 1st floor room over the front door .Mid afternoon I pulled back the douve to rest awhile.... the sheets had not been changed!this was reported and bedding was changed. The room was very warm,even with windows open;no air conditioning;a fan was provided.
Evening meal was excellent and we were given a dining room to ourselves
Then we come to the absolute misery of our stay. A wedding party of about 30 roudy, over indulged,"hooligans" continued for the rest of the night in the open right under our windows. It quietened around 3am when cars arrived to take them away.we were awakened again at 5,30 when a member of staff awakened a reveller who had spent his night asleep on the bench below our window.We reported our problem to the staff who were sorry but felt they couldn't do anything as these were wedding guests. But obviously they weren't staying in the hotel
We wrote to the manager ,personally,but it was his assistant who repied and hoped we would enjoy our next stay at the hotel. Needless to say our feet will never again cross the threshhold!
In future we may eat at a Cedar Court hotel but we shall sleep at the nearest Premier , where a disturbed night's sleep is given a free stay on the next visit.

Room Tip: we went as a family;5 rooms ,12 people; booking in was excellent ,especially as we all arrived arou...
  • Stayed: August 2012, travelled with family
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Thank Isobel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Dennell, Manager at Best Western Plus Cedar Court Hotel, responded to this reviewResponded 27 September 2012

Dear Isobel M,

Thank you for your review of Best Western Cedar Court.

The General Manager of our property manages two sites which is why I received your letter and responded to your complaint.

The response letter sent to yourself, I believe to be appropriate but unfortunately may not be the accommodation refund you would of liked as indicated by your Premier Inn comment.

I am disappointed that despite your comments of an excellent check in experience with a complimentary upgrade, and an excellent evening meal in which we put you in a private dining room to make it more special for your party that this was overshadowed by disruption from guests attending a function.

I am sorry that you choose not to stay at our hotel again.

Kind regards,

Richard Dennell
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,890 - 1,896 of 2,265 reviews

Reviewed 24 September 2012

My wife & I have just returned from a weekend break and thoroughly enjoyed the whole experience. The room was comfortable & quiet. The food in both the Brassiere & the Cedar Suite was well above average, especially the breakfast which had everything you could think of on offer. The staff were extremely helpful and a credit to the management who run a cheerful and first class establishment. We will return and certainly recommend the Cedar Court to friends & family.

  • Stayed: September 2012, travelled as a couple
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Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Dennell, Manager at Best Western Plus Cedar Court Hotel, responded to this reviewResponded 25 September 2012

Dear James D,

Thank you for your taking the time to post a review of Best Western Cedar Court.

The team and I are delighted to read that you enjoyed all apsects of your stay at the hotel and that you found the customer service provided to be of a high standard.

We look forward to welcoming you back in the near future.

Kind regards,

Richard Dennell
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2012 via mobile

Stayed here with my mum and sister, we had two twin rooms on the 2nd floor, facing over the car park which was fine, we'd not requested anything more. It was lovely and quiet. The service was fantastic, warm and genuinely friendly staff. Breakfast was okay, nothing special but not bad.
The only real downside was the rooms we had. They were so dated, orange flock wallpaper, exposed breeze block corridors. They really need an update. However the bathrooms were newly refuted and had good showers.

We got a bargain rate through a friend who works at best western, so weren't complaining at all. Rack rates are like GBP120 ish for a basic room at weekends, I can't imagine that being good value!

Never the less, I would stay again at that sort of rate, and if the rooms are refurbed I wouldnt hesitate to book every time we came to Harrogate

  • Stayed: September 2012
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Thank knebworthkate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Dennell, Manager at Best Western Plus Cedar Court Hotel, responded to this reviewResponded 27 September 2012

Dear knebworthkate,

Thank you for your review of Best Western Cedar Court.

We value all our guests feedback and your comments have been discussed with the team. I was obviously disappointed to read feedback from your stay with particular reference to the breakfast, which we have recently received many positive reviews for.

We are currently half way through a re-decoration programme at the hotel with plans in the near future to do a full refurbishment of all bedrooms including the bathrooms.

I am sorry however you found our hotel not to your liking or expectations.

Kind regards,

Richard Dennell
Deputy General Manager

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Reviewed 21 September 2012

We stayed here last weekend for a weekend break to Harrogate. The hotel is lovely, and the staff simply can not do eenough for you. The ladies on reception on check in are so professional and really give the hotel the warmest of welcomes. We ate in the Brasserie on both evenings of our stay and the food is beautiful!! Full marks to the Chef!! The whole stay ffrom start to finish was very pleasant and we will most certianly be coming back!! I would recomened this hotel for anyone wanting to visit Harrogate, it is in an ideal location opposite the Stray and is very close to the centre of town.

  • Stayed: September 2012, travelled as a couple
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Thank Katherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Dennell, Manager at Best Western Plus Cedar Court Hotel, responded to this reviewResponded 24 September 2012

Dear Katherine R,

Thank you for taking the time to post a review of Best Western Cedar Court.

I am pleased to hear you enjoyed your stay with us and found the team to be friendly and pro-active in their customer service approach. Our Head Chef and the kitchen team will be delighted to hear you found your evening meals in The Brasserie to be of excellent quality.

We look forward to welcoming you back in the near future.

Kind regards,

Richard Dennell
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2012

We stayed at the Cedar Court from Sunday to Tuesday and had a wonderful time , it is a very impressive building and easy to find. There is ample parking space at the front and also at the back of the hotel. We were checked in by Jane, who was very helpful and friendly, as were all the staff we met. Our room, (211), was overlooking the front of the hotel and gardens and was very comfortable and clean with complimentary fruit, water and dressing gowns. We stayed B&B, and have to say the breakfast and service was first class, everything piping hot and fresh. We did not eat our evening meal in the hotel but the food in the restaurant and the bar looked lovely.
Harrogate was a 5 to 10 minute walk away and is lovely to stroll around and of course we had to go to Betty's tea rooms for afternoon tea, it was absolutely brilliant, like going back to the past. We went to York on the train from Harrogate a 40 minute journey so much easier than driving, we loved it, and will definitely stay there again when we go back to Harrogate.

  • Stayed: September 2012, travelled as a couple
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Thank SoulgirlCarnforth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Dennell, Manager at Best Western Plus Cedar Court Hotel, responded to this reviewResponded 24 September 2012

Dear SoulgirlCarnforth,

Thank you for taking the time to post a review of Best Western Cedar Court.

I'm pleased to hear that you found not only the location to be ideal but also enjoyed the food and service provided by the team at breakfast. I shall ensure Jane receives your very kind comments.

We look forward to welcoming you back in the near future.

Kind Regards

Richard Dennell
Deputy General Manager

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Reviewed 18 September 2012

We stayed here for our 1st wedding anniversary and would definitely stay again.
The receptionists were warm and friendly, and the hotel exterior is very impressive. We had a great view of The Strand from our window.
Our room was clean, decorated to a high standard and of a good size. Tea and coffee making facilities replenished every day by friendly housekeeping staff.
The breakfast was fantastic! A great many choices including a cooked breakfast, cereals, pastries, toast, and a wide variety of juices and preserves.
We also ordered room service during our stay and were very happy with the quality of food and the service provided.
Overall we had a wonderful stay at this hotel, the only recommendation being that they install some kind of air conditioning system. It wasn't particularly hot during our stay, however even with the window open, our room became quite warm and stuffy.
Despite this, I would definitely recommend the Cedar Court Hotel to anyone visiting Harrogate.

  • Stayed: August 2012, travelled as a couple
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2  Thank Cakeroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Dennell, Manager at Best Western Plus Cedar Court Hotel, responded to this reviewResponded 24 September 2012

Dear Cakeroo,

Thank you for taking the time to post your review of Best Western Cedar Court.

I'm delighted to read that you enjoyed all aspects of your stay with us and that you found the bedrooms to be of a good size and cleaned to a high standard. Your feedback from your stay will be shared with the team.

We look forward to welcoming you back in the near future.

Kind regards,

Richard Dennell
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2012

Using previous stays at a Best Western as a guide, we booked a weekend. What a great decision! The beautiful exterior of the Hotel hints at what to expect, we were not disappointed. The Hotel exudes class much as Harrogate itself, but this is not a self important, snobbish type of atmosphere, more a quiet confidence in standards of service that are the hallmark of this place.
The room was lovely with a stunning view over The Stray and like the rest of the Hotel, spotlessly clean. The food was of the standard you would expect of a hotel of this kind, the menu simple and enticing with a nod to current trends(the Morrocan Lamb was superb) Again the Wine list was short and simple but was exceptional value. The N.Z. Marlborough and the Aussie Cabernet were stunning value at £15 a bottle! At breakfast it is difficult to decide which is the greater attraction, the beautiful ceiling of the Rowan Suite or the dazzling display of food that marks the very best of British Hotel breakfasts.
The greatest asset this Hotel has is the staff who mix absolute professionalism with warmth and humour.

Room Tip: Ask for a view of the Stray or better still join Best Western Rewards and get the best available.
  • Stayed: September 2012, travelled with friends
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3  Thank BillytheQuiche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Dennell, Manager at Best Western Plus Cedar Court Hotel, responded to this reviewResponded 24 September 2012

Dear BillytheQuiche,

Thank you for taking the time to post your review of Best Western Cedar Court.

I’m pleased to hear that you enjoyed all aspects of your stay with us, in particular our locally sourced Yorkshire Breakfast. Your kind comments regarding the excellent customer service the team provide are very much appreciated, and I will ensure your praise is passed onto them.

We look forward to welcoming you back in the near future.

Kind regards,

Richard Dennell
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Cedar Court Hotel

Address: Queen Building | Park Parade, Off Knaresborough Road, Harrogate HG1 5AH, England (Formerly BEST WESTERN Cedar Court Hotel)
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Harrogate
#4 Business Hotel in Harrogate
#5 Romantic Hotel in Harrogate
#7 Luxury Hotel in Harrogate
Price Range: £52 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Cedar Court Hotel 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Harrogate
Harrogate Best Western
Best Western Plus Cedar Court Hotel Harrogate, Yorkshire

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