Had asked by email for a quiet room and no feather pillows/duvets; the message had not been recorded at reception. The room was above the front door and a wedding party in hotel so the guests were outside for a cigarette /drink under the window at a picnic table until 1 a. m.
On arrival I was told that we could change rooms of not satisfied as the "requirements" had not got through but on asking we were told that there was no other room available. I felt that the receptionist just could not be bothered. Very unprofessional
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- Also Known As:
- Best Western Harrogate
- Harrogate Best Western
- Cedar Court Hotel Harrogate, Yorkshire