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Reviews (2,497)
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All reviewstown centrelovely hotelsuperior roomafternoon teano air conditioningself serviceevening mealten minute walkenjoyable stayplenty of choicereception staffbuffet styleboth morningscar parkweekend breakfollowing morningbreakfast was excellent
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1,795 - 1,800 of 2,497 reviews
Reviewed 22 February 2014

Excellent staff, all very cheerful and helpful and make you feel welcome. We had a superior room which was lovely and a good size. Very quiet and good quality sleep. Bathroom a good size and except for the very narrow bath was well equipped. The hotel is let down by a very dreary bar area. Still firmly in the 1980,s with all that old fashioned brown woodwork and furniture and dull lighting. At very little cost this could soon be brightened and made more inviting. Why do hotels insist on having a tv on but then play loud disco music over it, lowers the tone every time. Loud music in the breakfast room is also inappropriate, how many people want noise at breakfast? This hotel could be so much better if management would just look at their clientele and adapt to them, please make the social areas more classy and get rid of the music.

  • Stayed: February 2014, travelled as a couple
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Thank SuffolkMobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2014

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western GB
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 17 February 2014

Having spent two nights in the Holiday Inn, we decided to try a different hotel for the third night. This was clearly a mistake.

The floor boards creak so you are woken every few minutes throughout the night.

The rooms are very cold indeed. The heating is electric and on motion sensors, so turns off at night. Perhaps not unreasonable, but in such an old building you will find it very cold.

My sink leaked so the floor was soaked.

Our Colleagues room had broken window catches, poor tv reception and the same creaky floorboards.

I also found an unwanted hair in the bath!

What has upset me most is an additional round of drinks were added to our bar bill, which customer services have refused to assist us with, and in response to them, no it doesn't really help that I have been overcharged £15!

I would avoid this hotel and try the Holiday Inn!

  • Stayed: February 2014, travelled on business
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1  Thank Oxford-Wilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

We returned from our Valentines weekend yesterday and we cannot praise this hotel enough. As soon as we arrived, we were greated by a lovely receptionist who couldn't have been any more helpful and even provided us with a map to get to the town centre, which was only a 10 minute walk. The room was comfortable, clean and had everything you could possible need. On the first night we ate in the Brasserie for the Valentines meal and it was superb. The chef here is excellent, each course was just as delicious as the last. The servce from Sian and the rest of the team was perfect, they were all very polite and attentive. The next morning, the breakfast was amazing! There was so much to choose from, it was hard to resist - we certainly didn't need lunch!
We would definitely stay here again and I would recomend this hotel to anyone and everyone.

  • Stayed: February 2014, travelled as a couple
    • Value
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Thank Bunnymac31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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