Booked our stay 4 weeks in advance and requested gluten free bread for breakfast. When checking in I mentioned my request and was told no problem,it's on your booking.
Sadly at breakfast the next day when I asked the Maître'd for my bread I was told they had none, I asked why as it was on my booking & I had checked the day before, she just reiterated that they had none and was not bit interested. Very disappointed as we have stayed in many hotels & this is the first time in years that my request has not been accommodated.
The reception staff were much more apologetic than the Maître 'd and on check out the hotel had made a gesture and did not charge our bar bill which was less than the charge for 2 breakfasts.
Such a shame because we visit Harrogate numerous times a year and overall the hotel was very pleasant but sadly we will not be returning to Cedar Court.
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- Also Known As:
- Best Western Harrogate
- Harrogate Best Western
- Best Western Plus Cedar Court Hotel Harrogate, Yorkshire