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“Absolutely fabulous” 5 of 5 bubbles
Review of BEST WESTERN PLUS Cedar Court Hotel

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BEST WESTERN PLUS Cedar Court Hotel
Ranked #9 of 31 Hotels in Harrogate
Certificate of Excellence
Rotherham
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Absolutely fabulous”
5 of 5 bubbles Reviewed 21 April 2014

We stayed here for one night to celebrate our 2nd wedding anniversary. We have stayed here once before and had a great experience. On this occasion we were given a superior room on the first floor. The room was spotlessly clean and the bed was super comfy. We ate our evening meal in the hotel brasserie. I can't stress enough how amazing the food was. Absolutely delicious. Breakfast was also good: buffet style with good quality bacon / sausage and a brilliant selection of pastries and muffins. There are also lots of cereals and fresh fruit to choose from. Tea was brought to our table very quickly. The staff at this hotel are fantastic - they are really professional and friendly from the moment you check in to the moment you leave. We loved it so much we booked one of the 2 night leisure breaks for August as soon as we got home. The only slight negative was that the hotel was too hot for us. This is probably a personal taste thing. We slept with our window open so it didn't affect our sleep.

Room Tip: Worth paying extra for a superior room. We loved 215.
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank becglitter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,089 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (445)
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English first
Hampshire
Level Contributor
220 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
3 of 5 bubbles Reviewed 19 April 2014

This is the second time we've stayed at the Cedar Court, which is an attractive hotel in a nice location on the edge of a park about a 10 minute walk from Harrogate centre. Our first floor room was pleasant, well appointed and spotlessly clean. Tried the WiFi, which showed nothing in our room, so tried in the lounge area, no better so gave up. Decided to have a shower after our long journey: water either very very hot or very very cold. Hmmm, were we really staying in a 4 Star establishment!? When we got back to our room after dinner out, there was very audible talking from one of the nearby rooms, strange the walls are paper thin in such an old building. Anyway, to end on a positive note, breakfast was excellent from the hot buffet served in a very impressive room with chandeliers. I drew the shower issue to the attention of the receptionist on check out. Harrogate is a really cool place and the hotel is so well situated I wouldn't be put off returning but for me this is not up to 4 Star hotel standards

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank thehippohaslanded
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryport, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 April 2014

Ensuite room spacious and squeaky clean. Comfortable beds. Staff very friendly and obliging. Consistently good food and buffet breakfast choices extensive and mostly tasty. Although we were in a large party, we felt we wer given a personal service. Would confidently recommend to friends and family.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Geoff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie_Dilasser, Guest Relations Manager at BEST WESTERN PLUS Cedar Court Hotel, responded to this review, 2 May 2014
Thank you for your kind review, we are delighted to hear you enjoyed your stay and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 14 April 2014

This review is overdue as I was waiting to be contacted by management as they had promised - but seeing as they haven't made efforts to since Nov 2013 I can only assume they are happy to have an honest review posted.

I had arranged to stay in the BW Cedar Court hotel because we were doing an activity day nearby for my partners 30th Birthday and this was one of only two available (should have chosen the other!). The whole stay was fairly awful.

We arrived and checked in, asking for an ice bucket with glasses and a local map to be sent up. Then the internet didn't work, there was no ironing board and we also failed to have adequate towels - an issue as we were dirty from the activity day and had dinner plans. After chasing this up 3 times only the ironing board materialized.

Each time we were promised someone would "be up right away" to sort the issues out but to no avail - small issues but irritating.

However the big issue is that the walls are so thin we could hear every single word said next door - not pleasant at 3am in the morning. Called reception - no answer so went round myself which was awkward. Still really loud, still no answer so ultimately no sleep.

The next morning there was absolutely no hot water. Tired and dirty I demanded to see the manager. The duty manager then came and said we could use the shower next door which involved darting down the corridor in our towels. Not acceptable.

We complained and they sat us down and gave us the "we understand your concerns, we are sorry but I am not authorized to give you a refund, so I'll get the general manager to contact you as soon as he can". Which they still haven't. I have chased to no avail.

In short the main issues are; the walls are so thin, the hot water unreliable, it is woeful understaffed and the managers don't care. It might be a one off - but I doubt it.

I would have welcomed the chance to discuss these issues in private with the management - something hotels are always complaining we, as reviewers, fail to do. However they don't seem to care enough to do so.

  • Stayed November 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Brightfamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burton upon Trent, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 7 April 2014

Nice looking Hotel and great location but not without faults. Staff very friendly and helpful. Room and accommodation was average with a comfortable bed. Breakfast was just about OK - good coffee - self service food was OK - fried eggs were poor and the scrambled egg disgusting.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank IanJM M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clacton-on-Sea, United Kingdom
Level Contributor
88 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 6 April 2014

Beginning at the beginning - broken automatic doors, surly and unhelpful reception staff. Things perked up a bit once we found our room - reasonable size, clean bathroom and relatively comfortable bed. We were with a party and the meal arrangements were arcane - we were crammed into a too small room, then spread round a larger one, then crammed into part of the large one. I hate being forced to share a table at breakfast!!! Meals were uninspiring - and came plated having sat under hot lamps, I suspect. Nothing tasted of anything much. Cleaning during our stay was minimal - and a pile of plates, glasses and bottles was left by the lift for most of the time - very unattractive. On the plus side the car parking was good and the hotel conveniently located.

  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Cedar Court Hotel

Property: BEST WESTERN PLUS Cedar Court Hotel
Address: Queen Building | Park Parade, Off Knaresborough Road, Harrogate HG1 5AH, England (Formerly BEST WESTERN Cedar Court Hotel)
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Harrogate
#4 Family Hotel in Harrogate
#5 Romantic Hotel in Harrogate
#5 Luxury Hotel in Harrogate
Price Range (Based on Average Rates): £
Hotel Class:4 star — BEST WESTERN PLUS Cedar Court Hotel 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Harrogate
Harrogate Best Western
BEST WESTERN PLUS Cedar Court Hotel Harrogate, Yorkshire

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