Stayed for 4 nights on a Treyn holiday, Ist night in room 338 unable to sleep due to a loud pulsating/droning noise, even with window closed, leaving room stifeling hot with no air conditioning. Rang reception at 3am and was told of a similar complaint the previous week!! Helpful Night receptionist tried to remedy the problem immediately but without success. He apologised that the hotel was full and we couldn't be moved to another room until the following day. The next morning before an early trip out we had to re-pack our belongings for staff to move us to another room. This was larger, double glazed and thankfully noise free. After talking to other couples on the trip who were allocated rooms in same location to our original one, we were amazed to learn that at least 3 of them had gone out and bought earplugs so that they could sleep through the night noise (apparently caused by large kitchen fans at rear of hotel.) Totally unacceptable in a 4 star hotel!
Although there were a considerable number in our party who were very dissatisfied with the choice and quality of the food on offer, we found it to be perfectly acceptable although not at 4 star standard.
We found the hotel to be very clean and comfortable and the staff polite and helpful, particularly the reception staff.
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- Also Known As:
- Best Western Harrogate
- Harrogate Best Western
- Best Western Plus Cedar Court Hotel Harrogate, Yorkshire