I booked a double room at the Ashley House for 1 ngt. While I was waiting outside with my car (Due to parking permits) My partner entered the Building to find a telephone with 2 numbers to dial to make contact with the owner. After a lengthy conversation he was asked to take the key of the counter and the telephone was put down. Nobody advised him where the room was, after 5-10 minutes searching the house he eventually found our room. He then returned back to me outside and told me I better come inside before un-loading the car. When I got into the house I couldn't believe my eyes , I have never seen anything like it in my life!!! It was like an abandoned house that had been burgled. The smell was dreadful and it was so dirty it was unbearable My partner took me to our room , I was speechless the bed hadn't been made and dirt was within the covers. The pillows still had head marks in them from the person who had slept in the bed before. There where used, wet towels all over the floor and bed, it was absolutely disgusting. We called the phone again and told the lady we was leaving and wanted a refund straight away. As we was leaving a family with 2 small children was arriving , there also couldn't believe their eyes. We luckily got a double room at the holiday inn with our friends :)We later discovered that the family who was booking in as we was leaving Ashley house had also asked for a refund and got a room at the holiday inn. What makes the experience worse, the weekend in Harrogate was my birthday present for my partners birthday and it was the first time we had left our 10 month old daughter over night with grandparents. Please, please don't book this guest house under any circumstances. I wouldn't even let a dog sleep it such scowler !!!
- Official Description (provided by the hotel):
- A beautiful 4 diamond AA Rac & ETB rated hotel, situated in a quiet tree lined street close to the Harrogate town centre. Snug bar has a selection of over 100 whiskies. ... more less
- Also Known As:
- Ashley House Hotel Harrogate, Yorkshire