The first problem i encountered was trying to book a room on a saturday evening, which apparently you can not do. I would have not booked after this experience but was attending a wedding at The Old Swan so was easier to stay there. There were 2 weddings on the same day and this meant the car park was very full and had to park on a ruble area at the back of the hotel. The only positive point was how helpful the porter was who went with my husband to collect our bags from the car. We went for a quiet drink in the hotel bar and was quite rudely told to use the bar in the wedding reception rather than the main hotel bar! We were stood waiting for ten minutes at breakfast before anyone noticed us and the service did not get any better was slow and had to repeatedly ask for things. The food was poor - the fried egg was swimming in a pool of oil and the toast was only half toasted! When we came to settle the bill we were told by a young man whose english was poor that our room rate was £10 more than we were told on the phone and what was on the room card which we were given on arrival which was overpiced at £100 and expected a better service for a hotel charging that amount.
- Official Description (provided by the hotel):
- Dating back to 1840, The Old Swan Hotel is one of Harrogate's oldest & most cherished hotels; its Victorian splendour and traditional elegance is complimented today by a modern & contemporary environment.The hotel boasts 136 stylish bedrooms and ten suites(Some featuring four-poster beds and roll-top baths),a restaurant and bar, nine conferences suites,free Wi-Fi access and car parking spaces.The hotel is in the centre of Harrogate. ... more less
- Reservation Options:
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- Also Known As:
- Old Swan Harrogate
- Hotel Old Swan
- Old Swan Hotel Harrogate, Yorkshire