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“Wonderful hotel”
Review of Old Swan Hotel

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Old Swan Hotel
Ranked #16 of 30 Hotels in Harrogate
Preston, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Wonderful hotel”
Reviewed 27 August 2011

We enjoyed two days and nights in Harrogate made all the better by our accommodation and service in this fabulous hotel.
Free bottle of iced Prosecco on arrival
Excellent service and food in the hotel restaurant and lovely friendly staff
We would thoroughly recommend this hotel

Room Tip: Try Late Rooms
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TerryandAnne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 13 September 2011
Dear reviewer, thank you for your kind comments and I am glad that you had a great stay in our hotel,
Many thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (378)
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English first
Cheltenham, United Kingdom
Level Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 August 2011

The mixed reviews for this hotel reflect our thoughts. Outwardly the hotel looks superb and has great ambience in all the public rooms, but closer inspection reveals a tired and outdated hotel which has failed to move with the times. Our supposed "executive" room unfortunately overlooked the rear car park and building works, but was big enough. The mattress was extremely firm to the point of being uncomfortable. Bathroom average but dated. Biggest disappointment was breakfast. Served in a magnificant room by frantic staff barely able to cope with the number of people. The buffet table selection was meagre. Fruit juice and milk in unchilled containers - not acceptable. Fruit, cheese and meat selection pathetic - Baby Bel, come on!
No free wi-fi these days is unacceptable, given cost of rooms.
Overall have had better comfort, service and value for money in a Premier Inn - Oh dear, what a missed opportunity to be something special in such a beautful and elegant town. Resting on reputation alone is not good enough.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Alan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 13 September 2011
Dear reviewer, Thank you for your constructive review and apologies that your stay was not satisfactory. I note your comments and am disappointed that you found our standards to be below par. We are currently reviewing our WiFi provision and continue to work hard to ensure our reputation is not based on inconsistency.
Thanks again
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Whitley Bay, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 August 2011

We've just returned from an overnight stay at The Old Swan in Harrogate.
We stayed for a night in July as well and couldn't wait to get back.
During the first visit we were upgraded to a suite which was absolutely enormous - it had two separate bedrooms and even had a separate dining room with a ten seat dining table!!
On our second visit we were upgraded to an Executive Room, which again had loads of space - our 12 year old daughter slept in the same room, on a put up bed, but we could still have had a dance in the room, there was so much space.
On both visits we ate in the hotel restaurant and the food was excellent. Loads of choice and everything lovely.
Breakfasts are great and well worth booking - again, great choice and excellent quality.
Plenty of free parking which was a bonus. Nice little bar downstairs to unwind in after the meal.
Hotel was spotlessly clean and staff were great, very professional and hard working
We loved the Agatha christie links all around the hotel (she disappeared to this hotel for 10 days in 1926).
After our first visit we watched the DVD "Agatha" which was actually filmed in the hotel - It was great to see that so much of the hotel looks the same now as in the film.
Lovely hotel - we'll definitely be back

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 13 September 2011
Dear reviewer, Many thanks for your review and we are pleased that you enjoyed your stay. Although we appreciate the importance of our most famous guest we also continue to develop the hotel in line with modern trends and for example have recently installed new flat screen TVs. Thanks again.
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Manchester, United Kingdom
1 review
Reviewed 22 August 2011

Good food great service. Lovely room with a great view over the tree tops.

Room Tip: Just ask for a bigger room and a nice view.
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Pendlelady36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 13 September 2011
Dear reviewer, thanks for posting your comments, we are pleased you enjoyed your break!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 August 2011

This was our second visit to the old swan, the hotel position is fantastic for Harrogate and there is plenty of parking. The breakfast is very good, the only thing that wasn't great was the noise from the corridor in the room, there was a gap between the bottom of the door and the corridor in our room, this meant we heard everything!woken at six am on Saturday and quarter to five on Sunday. Would go back if the deal was good onmthe rooms. Disappointingly was not asked if we had had a good stay on checkout!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 21mrsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 13 September 2011
Dear reviewer, thank you for posting your comments online, I apologise that your were disturbed by noise and we are currently taking steps to improve the containment of noise around the hotel. Sorry for any inconveience.
Thanks again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
2 reviews
Reviewed 20 August 2011

We took advantage of using Tesco Clubcard deals to pay for 2 nights at the Old Swan. Upon arrival we thought the place looked lovely. There were no parking spaces at the front but plenty round the back but it was all on what looked like an unfinished car park. As we are a family of 4, we had an executive room with a double bed in one room and ajoining room with a made up sofa bed and a small camp bed (these were fine for the children) The room was clean but noisy at night as there was another door in the kids room (locked) which lead to another room. There was no sound proofing as the kids said they could hear the TV until nearing midnight! The breakfast hall was beautiful and ornate but the breakfast was average. Most of the cereals were empty and the fruit selection was minimal. However the cooked breakfast was fine. Overall the staff were friendly but the hotel lacks sparkle now and feels a little dated.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank cherrybombUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 13 September 2011
Dear reviewer, thank you for taking the time to complete your review, I apologise that your stay was not entirely satisfactory, we don't like to appear average and I will be taking action in the areas you mention to make improvements.
The land at the rear of the hotel was occupied by some old outbuildings that unfortunately had become unsafe and needed to be demolished, the remaining space has meant more parking space is available for customers.
Thank you
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Wakefield
Level Contributor
4 reviews
3 hotel reviews
Reviewed 19 August 2011

Spent our anniversary weekend here. Lovely hotel, friendly staff and excellent room (suite) and rate!

Food good, pity about rush to get in on Sunday morning because of the wedding guests, but I suppose that's typical in most hotels nowadays. At least we were warned when arriving on Friday!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Neal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 13 September 2011
Dear reviewer, Congratulations on your anniversary and thank you for spending it at the hotel, glad you enjoyed it, thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Old Swan Hotel

Property: Old Swan Hotel
Address: Swan Road, Harrogate HG1 2SR, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Romantic Hotel in Harrogate
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Old Swan Hotel 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Dating back to 1840, The Old Swan Hotel is one of Harrogate's oldest & most cherished hotels; its Victorian splendour and traditional elegance is complimented today by a modern & contemporary environment.The hotel boasts 136 stylish bedrooms and ten suites(Some featuring four-poster beds and roll-top baths),a restaurant and bar, nine conferences suites,free Wi-Fi access and car parking spaces.The hotel is in the centre of Harrogate. ... more   less 
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Also Known As:
Old Swan Harrogate
Hotel Old Swan
Old Swan Hotel Harrogate, Yorkshire

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