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“What a Lovely Hotel”
Review of Old Swan Hotel

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Old Swan Hotel
Ranked #16 of 30 Hotels in Harrogate
Buckfastleigh, United Kingdom
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“What a Lovely Hotel”
Reviewed 19 April 2013

Just spent 5 days at this lovely hotel. Building, rooms and décor all very nice. Towels changed daily, and sheets changed during my stay. Staff are all very attentive and friendly, could not be more helpful. The reason for only 4 stars is that food and wine are not quite up to scratch e.g: veggies hot but not cooked (I think the chef is aiming for 'al dente' but achieves raw), taste also lacking; although beautifully presented. Wine (purchased by the glass) tasted like that served in a down market pub, this was a surprise and I was unable to drink much of it. The location is great, plenty of car parking. I would happily stay again, for bed and breakfast only.

  • Stayed April 2013, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jackieandCharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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English first
York, United Kingdom
Level 5 Contributor
56 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 16 April 2013

We arrived on Sunday 14th April looking forward to Afternoon tea.

We were told to go into this room and just take a seat!
Suffice to say "This room" resembled a TV room for OAP's

We waited for some time and no one came to us, So I went to the bar and advised we were here for Afternoon tea, and where we were sat.
I was hoping that the tea stained table cloth that was already on the table would be replaced with a fresh one! Suffice to say it was not!

The champagne that was served up (If it was champage) was not good. The first glasses were sent back as it was flat. I would have hoped they would have poured from a fresh bottle, the 2nd set of glasses were also flat. The best way to describe the taste is flat Appletise. YUK

The Sandwiches were OK and Scones and cakes mostly OK, Victoria sponge a bit dry!
Best part was the TEA, which was good!

Whilst trying to enjoy the music in the background, a large group decided they wanted to watch the TV full blast! totally ruining what little atmosphere there was.

Even when the mangement tried to turn it down, they were nearly lynched by the group.
Management did offer to move us to a different room, but as we had nearly finished, it was not worth it, and we just wanted to get out!

So to sum up.
We wont be returning, and The Old Swan needs to seriously look at the venue for the Afternoon teas, as the TV room/Bar area is not the place for them!!

  • Stayed April 2013, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank gwallis1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Harrogate hotels

Glasgow
Level 6 Contributor
172 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 15 April 2013

Stayed at this hotel recently as part of a tour group. The hotel has an ideal location, only a couple of minutes walk from the town centre and has plenty of car parking. We were disappointed to be allocated a small room, with a very small bed and no view, but it was clean and for all the time that we spent in it, was adequate. We were provided with breakfast and dinner and the food was really nice, the only thing that let it down was the breakfast on the Sunday morning - there was a wedding party in from the previous night so it was buffet - had to wait for hot plates to be brought out and then a further wait for the food to be replenished, by which time the plates were cold.....................

The staff were all very friendly, polite and helpful

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lainey3739
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne
Level 5 Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 11 April 2013

On the positive side; this hotel is in a great situation, just a couple of minutes walk from the centre of Harrogate. It has plenty of parking unlike other hotels in Harrogate, where parking can be at a premium. The gardens and front of the hotel is lovely and the downstairs reception area has a warming open fire. The staff were helpful and friendly. We only had breakfast there, which was fine.

The negatives; our double room wasn't exactly large. As our room looked out on to an opposite wall, the view wasn't anything to write home about (tip ask for a room with a view over the front). The lift broke down when we were there, not a problem for us but I did hear a few of the guests who were nervous that they might not manage the stairs. For £99.00 for the night for just bed and breakfast, I would have thought this wouldn't be he best deal for a Saturday night stay in Harrogate.

Room Tip: Ask for a room with a decent view.
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fabindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ware, Hertfordshire
Level 5 Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 9 April 2013

Agatha Christie famously stayed here and it looks like it hasn't been updated since. Shabby carpets, dirty chairs in the dining room and a dirty flannel left in our bathroom when we checked in. The bed while comfortable was too short for anyone over 6ft tall and your feet would easily stick out. Despite having 6 waiters at breakfast on Sunday morning we had to queue 10 minutes to be seated as they were too slow clearing away dirty tables. Only positives are the central location and plenty of free parking. In summary I hope the local police solve the mystery of the murdered vacuum cleaner.

Room Tip: Ask for the top floor as we noticed the floors were creaky and glad we weren't on a lower floor.
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  • Stayed April 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Duffers1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
west yorks
Level 5 Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 April 2013

The Old Swan is a lovely hotel located in central Harrogate. Oozing with period charm, the Old Swan provides comfortable accomodation in a historic setting. We stayed for a Murder Mystery package which included a delicious three course meal, however the murder mystery was far cheesier than the cheese board!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank reikizenman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilkley, United Kingdom
Level 6 Contributor
172 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 7 April 2013

OK so the Old Swan is a little tired if you compare it to modern hotels, but it is chock full of character and part of Harrogate's rich history.

Who wouldn't want to stay in the hotel in which Agatha Christie hid, in 1926 while the whole world thought she had died. She was escaping from her feckless husband and even checked in with his mistress's name.

We were at a wonderful wedding at Ripley Church and Castle on Saturday and decided to make it a "mini-break" in Harrogate.

We got a great deal. En-suite room with full breakfast for an amazing £99. There was also a wedding in the hotel, but we were in blissful peace for the duration of our stay. Ask for a room at the back.

We were allowed to check in at 1.30 which was hugely helpful as we needed to get ready for the wedding in Ripley.

Kerry on reception epitomised the very best of British customer service. Nothing was too much trouble and all with a cheery smile. Very professional indeed. She was also able to arrange a taxi back from Ripley for 1am with no difficulty.

The next day she remembered and asked us if the taxi had turned up on time.

There was a minor blip with breakfast. We had to wait over 10 minutes for a table, due apparently to a mass exodus just before 10am. (Breakfast finishes at 10.30). A good idea if you're staying to get the advice of the breakfast room staff about what time is best to turn up, apart from the obvious 7am when it opens.

But the willing and friendly help of all concerned, especially Kerry, together with a comfortable night's sleep meant we had a most enjoyable weekend, from which we've just returned. (Oh and we were allowed to park our car until 4pm when we left, which was most useful).

Room Tip: Not in the front if there is a wedding or dinner.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rougepierretc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Old Swan Hotel

Property: Old Swan Hotel
Address: Swan Road, Harrogate HG1 2SR, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Romantic Hotel in Harrogate
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Old Swan Hotel 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Dating back to 1840, The Old Swan Hotel is one of Harrogate's oldest & most cherished hotels; its Victorian splendour and traditional elegance is complimented today by a modern & contemporary environment.The hotel boasts 136 stylish bedrooms and ten suites(Some featuring four-poster beds and roll-top baths),a restaurant and bar, nine conferences suites,free Wi-Fi access and car parking spaces.The hotel is in the centre of Harrogate. ... more   less 
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Also Known As:
Old Swan Harrogate
Hotel Old Swan
Old Swan Hotel Harrogate, Yorkshire

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