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“Happy Return Visit” 4 of 5 bubbles
Review of Old Swan Hotel

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Old Swan Hotel
Ranked #16 of 31 Hotels in Harrogate
Lancashire, United Kingdom
Level Contributor
175 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Happy Return Visit”
4 of 5 bubbles Reviewed 13 December 2013

We have just returned from another visit to the Swan Hotel and again found it very comfortable and welcoming. It cannot be described a modern Hotel, but it has old world charm, which we love.

The staff are very good and helpful and the special deal for a room with dinner and breakfast was good value.

The only slight complaint was that free WIFI was only available in the Lounge and for then for 30 minutes. It was chargeable in the bedrooms.

There is good free car parking.

The Hotel is very centrally located and we will return again.

Room Tip: Ask for a room on a high floor
See more room tips
  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TheCommanderLeyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 27 January 2014
Dear reviewer,

Thanks for your feedback and pleased that your return visit was equally impressive!

We are exploring other options for WiFi services and hope to be able to offer a better solution later in 2014.

Kind regards
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,588 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (365)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Ilkley, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 10 December 2013

The Old Swan is a traditional hotel located a couple of minutes walk from the town centre. We booked 4 rooms for a group of friends attending a Christmas party night. The rooms are individually furnished but all were clean, warm and with everything necessary for a short break. Breakfast was excellent - hot and cold buffet or a la carte- all sampled by our group and complimented by toast, pots of tea and coffee replenished with a smile by courteous and efficient restaurant staff.

We enjoyed a lovely pre Christmas get together at one of the hotels party nights during which we enjoyed a 3 course meal served piping hot with everyone enjoying their chosen menu. We had pre organised drinks which were on our table in wine coolers and ice buckets and also fresh iced water replenished (without asking- hurray!!) throughout the evening. 10/10 to all the function staff.

This is an old hotel with old lifts and winding staircases, traditional decor and lovely fireplaces, ceilings etc., if you want a modern sleek impersonal hotel then it's not for you but if you want smiling, helpful staff and a lovely old English hotel this fits the bill.

Would I go back? Absolutely.

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrogate, United Kingdom
Level Contributor
119 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 9 December 2013

Went to the Old Swan for Afternoon Tea at £15.25 each. When I booked and again when we arrived I was greeting with 'do you have a voucher?' we didn't but this left us feeling like either we had missed out or rather that people with a voucher might get a lesser service.

Staff were polite. Tea unremarkable. Bread on sandwiches slightly hard and a stingy portion. Macaroons and biscuits were soft. Scones good.

The room was the bar, pleasant enough but felt it was a catch all room to sweep up people for varying reasons, an anti room for functions etc.

All in all it was no where near as special as I had hoped.

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HellyBoro27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 27 January 2014
Dear reviewer,

Thank you for your feedback on your afternoon tea visit, I am sorry that it was inconsistent and that the experience was less than you felt you paid for.

Thanks again for sharing your comments and I will be monitoring this area to ensure that normal service is resumed.

Kind regards
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
Level Contributor
175 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 bubbles Reviewed 8 December 2013

We stayed for 2 nights, arriving Friday night to a nice big old fashioned looking hotel and plenty of car parking.

Our room wasn't particularly big, but was fine for us although there was very little drawer space for clothes. There were shelves inside the wardrobe but they were thick in dust, as was the hairdryer stored there, so we ended up leaving our things in the suitcase.

Other reviewers have mentioned not having duvets. I have no problem with sheets / blankets but the way the bed was made, the blanket only came half way up the bed so you had to untuck everything and we ended up fighting over the bedding. Extra blankets really should have been provided given that it was December and the hotel turn the radiators off overnight; we were really quite cold in bed. Having said that, we slept well enough, apart from being woken by noisy guests passing the room a few times.

The waiting on staff at breakfast were nice and friendly. Cooked breakfast on Saturday was brought through from the kitchen but my scrambled egg was cold, and the rest of it had a bit of a skin as if it had been put in the oven to keep warm. Not very appetizing. Sunday's was a buffet which I don't usually prefer, but at least this all looked freshly cooked and was warm. The prepared fresh fruit was lovely but beware the tea which was so strong it tasted stewed both days and I couldn't drink it. Some of the chairs were quite badly stained too.

After xmas shopping on Saturday we decided to return to the hotel to drop off our shopping at 2pm and treat ourselves to lunch and a glass of wine in the bar, only to find that the bar area was full of wedding guests sipping their pimms and there was no room for us. On asking at reception (there was no one on the bar), we were offered the option of sitting in a bare side room full of half assembled tables or an hours wait until the wedding guests went through to lunch. I know that weddings are a big part of hotel trade, but they shouldn't prevent other guests from using facilities such as the bar.

Neither option was exactly appealing. We considered room service but the room still hadn't been made up and so we ended up going out in the rain again, not the relaxing treat that we had in mind.

In the end, we did get our nice lunch, but no thanks to the hotel; we had it in the Bell Tavern which I would recommend.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank taylorfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 9 December 2013
Dear reviewer, thank you for your feedback, I apologise that you experienced a number of issues and I will be using your feedback to improve standards.

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolton, United Kingdom
Level Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 7 December 2013

I stayed for two nights with my wife from the outside a very grand hotel with good views,check in was quick and professional as was all the staff. Room was comfortable and big enough for the two of us, bathroom was spotless and a good size.We didn't eat in the restaurant apart from breakfast, on both mornings the food was lovely.The hotel is ideally situated for a short walk into the town centre would recommend staying there.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bigalb2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 9 December 2013
Thank you for your kind comments and glad you enjoyed your visit to Harrogate!

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level Contributor
196 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
4 of 5 bubbles Reviewed 5 December 2013 via mobile

We stayed here last week November for just one night. Reception was very professional. Standard room was fairly small, but so so cold. Bathroom excellent. But the heating did not start until 6pm and off at 9pm. We had to use extra blankets to keep warm, not a good nights sleep. Evening dinner in the restaurant was superb. Service first class, and food very very good. Could not fault anything. However breakfast, all food was cold! Bacon, eggs, beans, toast, coffee... All cold. Arghhh. Such a difference to evening dinner, why? Would we return, yes, but would upgrade to better room, and assume breakfast was a one off, hopefully.

Stayed November 2013
Helpful?
1 Thank Phillip_Leslie_1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
194 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed 3 December 2013

What you have to bear in mind when visiting this hotel is that it is a large grand older
style hotel, yes it could do with a touch up in places, but that just enhances the
character of this hotel. When we visited there were two different offers on which gave us
dinner bed and breakfast and some little extras, so with a little help from their central
booking, we were able to put them back to back We had an excellent evening meal when we
arrived, and the following morning a very good breakfast. We did eat in the hotel the
following night but had a buffet breakfast on our day of departure, which was also good.
Another nice touch is in the lobby area they have a lot of display cabinets with very
reasonable and unusual items in them. All the hotel staff seem to work very hard and are
very pleasant. This hotel is well worth staying in, especially if you are able to get a
good offer. Try visiting their website claasiclodges.co.uk. As this was a special
occasion i e-mailed the hotel directly (thanks again Emma) and they were able to
make it. An extra special few days for us.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mrbnetherton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 9 December 2013
Dear reviewer, thank you for your positive review and kind comments, much appreciated!

Merry Christmas

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Old Swan Hotel

Property: Old Swan Hotel
Address: Swan Road, Harrogate HG1 2SR, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Romantic Hotel in Harrogate
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Old Swan Hotel 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Dating back to 1840, The Old Swan Hotel is one of Harrogate's oldest & most cherished hotels; its Victorian splendour and traditional elegance is complimented today by a modern & contemporary environment.The hotel boasts 136 stylish bedrooms and ten suites(Some featuring four-poster beds and roll-top baths),a restaurant and bar, nine conferences suites,free Wi-Fi access and car parking spaces.The hotel is in the centre of Harrogate. ... more   less 
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Also Known As:
Old Swan Harrogate
Hotel Old Swan
Old Swan Hotel Harrogate, Yorkshire

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