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“Excellent experience”
Review of Old Swan Hotel

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Old Swan Hotel
Ranked #16 of 30 Hotels in Harrogate
Darlington
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent experience”
Reviewed 25 February 2014

We stayed here with friends for 2 nights and from the first minute we were welcomed by the receptionist who was efficient and friendly. The room was clean and spacious and everything to our taste. Food was excellent and service first class. Thanks must be given to Kelley, her trainee (whose name I have forgotten) and Caroline at the bar who was friendly and efficient. We were made to feel very welcome by them and all staff. the hotel is ideally stuated close to the centre of Harrogate and parking was not an issue.

We will certainly return again.

Room Tip: We stayed in the classic room
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank runnerDarlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 26 February 2014
Dear reviewer,

Thank you for your feedback and I am pleased to read that you enjoyed your stay.

Kelly and the team appreciate the name check as well and are chuffed that their efforts dont go unnoticed!

Thanks again

David
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (382)
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English first
Sth Yorks
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 February 2014

Just returned from an overnight stay at The Old Swan, Harrogate, the sixth Classic Lodge we have stayed in. For us it rates the worst out of six.
Arrived at 2.15pm and abruptly told our room was not ready, we were told to sit in the lobby for 15 minutes, the lobby was cold (no fire in February!), waited 20 minutes and went upstairs and asked the cleaner if the room was ready, which it was. Room was small but clean and adequate apart from the dirty, well chewed biro left on the desk!
Had an average afternoon tea in a cold bar. Dinner at 8.30pm, starters very poor, salmon and roast beef for main courses, vegetables were barely warm and the beef was tough. I asked for a steak knife but when I still couldn't cut the beef I decided to complain. The waitress said they would bring another dinner, I declined saying "surely the beef would be tough", " oh no", she relplied, " there
are two joints!", presumably I had been given the tough one? My husband had eaten his meal by this time so I declined another dinner and had a dessert.
We were offered some complimentary liqueur coffees which we had in the bar, we didn't finish these coffees, they were like dishwater!
At breakfast we chose to sit at a table for four and were asked to move to a table for two. All the couples that came in after us sat at tables for four?? Predicticably breakfast was of a poor quality.
This hotel is shabby some chairs in the bar and dining room are stained, tables are scuffed, some public areas need to be well hoovered. We can't understand how this hotel has the same 4 star rating as Castle House and Charringworth Manor. We have enjoyed many lovely stays in Classic Lodges (appox 7 times in Grinkle Park alone) come on Classic Lodges, please feel free to contact us and restore our faith in your hotels. We have given good feedback about your other hotels and recommended to family and friends but the standard in this hotel in no way matches your other hotels, it is shabby and in places dirty, the food quality is the worst we've had. To anyone reading this please do not judge Classic Lodges by this hotel and if you really want a superb stay and evening meal try, Castle House, Charringworth Manor, Grinkle Park, The Grovefield and The Hickstead ( in this order ).

Room Tip: Chose another Hotel
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  • Stayed February 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank phlimer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 26 February 2014
Dear reviewer,

Thank you for posting your review, I had already received your comment card and was investigating your comments at the time!

I am sorry that your stay was not satisfactory and I hope you can accept the offer made in letter in the spirit that it is intended.

Apologies once more

David
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Travellers are raving about these Harrogate hotels

Newcastle upon Tyne, United Kingdom
1 review
Reviewed 24 February 2014

We stayed here 23/2/14 last night , i have to say that we had the most amazing time, afternoon tea was so tasty, plentiful. then we booked a meal in the restaurant which was gorgeous. Breakfast was just as pleasing , Rooms were very clean with gorgeous white linen sheets , large warm and cosy,with slippers robe and chocs,.shower was fantastic The biggest COMPLIMENT is the staff, We were made to feel very welcome from the first minute we checked into the hotel. The level of service was first class and was consistent for all our stay. I would just like to say a very bigThank You from your guests that stayed in room no 244, xxx Brenda an Neill xx

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 26 February 2014
Dear Brenda and Neil

Thank you for taking the time to post your constructive review, pleased you had a fab stay and appreciate the compliment to the team - they work very hard and always try to get things right - its nice to be appreciated!

Regards
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 24 February 2014

This hotel is fantastic. I checked every corner for dust and couldn't find anything - even with the microscope that I carry for my hotel inspections .

Even in my first incarnation I Could not have created food as good as this. Escoffier is an amateur compared to these guys.

The receptionists weren't just friendly, they were really attractive . I asked one of them to spend the night with me , and she said yes! Now that is service!!!!

I checked out, replete, happy and fully satisfied. I walked out of the front door, self combusted and disappeared in a puff of my own self importance.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 42twat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 26 February 2014
Dear Cesar!
Thank you for your interesting review, glad you enjoyed your stay and we look forward to your next visit!
Regards
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worksop, United Kingdom
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 22 February 2014

We visit this hotel a couple of times a year and have never been let down. Although we were given a small room, last visit we were given a suite and spoilt, it was perfect. Clean, comfortable and little extras. The staff again were superb, friendly and polite at all times. Thank you for a lovely break, counting down to the next one.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 26 February 2014
Dear reviewer,

Thank you once again for your positive comments, glad you enjoyed your break and we look forward to welcoming you back again soon!

Regards
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 February 2014

Stayed for one night in February this year? Hotel very charming with staff helpful in everything we asked for.The only complaint that we had was that the bedroom was very small for a 5star hotel although the bathroom was huge! We noticed that the television was sloping on the table it stood on and The door had a half inch gap at the bottom and light flooded in under the floor making the room bright when all the lights were off.We put a towel under the door to stop the light coming in and came to the conclusion that the floor was unleavened and everything was on a slant ! Overall this did not spoil our stay

Room Tip: check out room before you unpack
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  • Stayed February 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 169Marios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 26 February 2014
Dear reviewer,
Thanks for your positive comments, all of our bedrooms are different in terms of size and layout, I would encourage reviewers to let us know whilst they are with us if they are not happy and we will do our best to ensure they are comfortable.
Regards
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bingley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 February 2014

I booked this through Secret Escapes for afternoon tea, dinner and breakfast, for £99, and it was lovely. We had a corner room with double aspect windows overlooking the front of the hotel, and it had a lovely homely feel about it. I think there are 3 things that would make a difference though, crisp white linen and a duvet on the bed, a glass screen for the shower instead of a curtain and some new fluffy bath towels. That said, it would not put me off going again, the staff were friendly and helpful. The food in the Wedgewood was excellent and very well presented, the room is amazing. The afternoon tea is a must, I have to be gluten free and surprisingly it wasn't a problem, sandwiches, scone, jam and cream and other lovely cakes.
The hotel is going through some re-furbishment which is needed in some areas, and I would not hesitate to recommend this hotel for a stay and shopping.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karon312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 18 February 2014
Dear reviewer,

Thank you for you constructive review and I am glad to read that overall you enjoyed your stay.

As I've mentioned in a previous response we will shortly be introducing duvets.

Many thanks
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Old Swan Hotel

Property: Old Swan Hotel
Address: Swan Road, Harrogate HG1 2SR, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Romantic Hotel in Harrogate
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Old Swan Hotel 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Dating back to 1840, The Old Swan Hotel is one of Harrogate's oldest & most cherished hotels; its Victorian splendour and traditional elegance is complimented today by a modern & contemporary environment.The hotel boasts 136 stylish bedrooms and ten suites(Some featuring four-poster beds and roll-top baths),a restaurant and bar, nine conferences suites,free Wi-Fi access and car parking spaces.The hotel is in the centre of Harrogate. ... more   less 
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Also Known As:
Old Swan Harrogate
Hotel Old Swan
Old Swan Hotel Harrogate, Yorkshire

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