This was booked as a surprise birthday gift and we were truly disappointed with room. It was small and very dark, it was at the back of the hotel and you certainly felt that way as you walked thru the corridors and doors to get there. The view was of an old very dirty tin roof with holes in it, with chip cartons and looked very much like a dirty nappy bag on it. The noise thru the night was horrendous with what sounded like a generator running for hours and wheelie bins being banged around, this started again at about 6am with addition of people talking/sneezing, when we complained upon check out we were told our room (no 149) was above the kitchen!!! They were apologetic but could not offer any kind of recompense as we had booked and paid for thru an agent!
I had requested a garden view and obviously you know that requests cannot always be catered for but you couldn't have got any further away from a view!!
On the plus side it was very clean and the hotel is in a very good location for the town centre ,breakfast was excellent with excellent service and the hotel has much grandeur about it. Would we stay here again..... not sure, value for money......no!
ps: Tea/coffee facility are bit on the sparing side........
- Official Description (provided by the hotel):
- Dating back to 1840, The Old Swan Hotel is one of Harrogate's oldest & most cherished hotels; its Victorian splendour and traditional elegance is complimented today by a modern & contemporary environment.The hotel boasts 136 stylish bedrooms and ten suites(Some featuring four-poster beds and roll-top baths),a restaurant and bar, nine conferences suites,free Wi-Fi access and car parking spaces.The hotel is in the centre of Harrogate. ... more less
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- Also Known As:
- Old Swan Harrogate
- Hotel Old Swan
- Old Swan Hotel Harrogate, Yorkshire