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“Simply Fantastic”
5 of 5 bubbles Review of Old Swan Hotel

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Old Swan Hotel
Ranked #15 of 30 Hotels in Harrogate
London, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Simply Fantastic”
5 of 5 bubbles Reviewed 20 May 2014 via mobile

Really love this hotel, and just when you think it can get no better it does.

The hotel, the food, the staff, it cannot be faulted, we are quite fussy at heart but you would go a long way to beat this place.

It was my husbands birthday the weekend, the staff found out and pulled out all the stops, and they were never approached!

If I have the money this would be the place I would visit every month without fail.

Looking forward to our return sometime soon.

A big thank you to everyone at The Swan for a really nice break.

Stayed May 2014, travelled as a couple
Helpful?
Thank sally b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 bubbles Reviewed 20 May 2014

We stayed here for one night as we were attending a wedding reception at the hotel. Throughout our stay the staff were very friendly and helpful.

Our room though, (384), was very hot. It was a really nice sunny, warm day, but our room was just far too warm. We asked reception for a fan and they took one to the room for us, but it was only a desk fan and didn't help to cool the room.
When we got back to our room from the wedding reception, we thought with having left the window open and having the fan on for a number of hours it would be cooler, but it wasn't and for some reason they had the heating on!! Due to the heat and the noise from the fan, I barely slept at all and then workmen outside began working on the hotel at 8am, so there was just no chance of getting a couple of hours in before check out.

The room itself was quite dated, as was the decor in the corridors, which is a shame because the building itself is stunning. The room was quite small, so it would benefit from having a lighter colour for the furniture as it was dark wood.
There was a good selection of tea/coffee in the room and there was also hot choc, biscuits and bottled water.

We didn't eat breakfast at the hotel as it was cheaper to go elsewhere.

The location is really good and parking was easy. There is an overflow car park just at the side of the hotel.

We wouldn't stay here again as we can pay less for a nicer hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lozwhit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Harrogate hotels

London, United Kingdom
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 18 May 2014 via mobile

It was my privilege to spend a few days at this delightful hotel last week. The welcome was superb and considering there had been a mess up with my booking, entirely the fault of a secretary, a huge effort was made to find me a room. Excellent food, delicious breakfast buffet, all in the most pleasant of surroundings. Anything to complain of - yes, the over zealous temperature in the bedrooms! This, linked with the inability to open windows wide meant a first sweltering night before a move the next day. Would I go back? Indeed I would, for all in all it was a delightful visit.

Stayed May 2014
Helpful?
Thank 795Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 19 May 2014
Dear reviewer, thanks for your feedback and apologies for any discomfort
Regards
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
1 review
4 of 5 bubbles Reviewed 17 May 2014

i recently stayed at the old swan hotel, harrogate and ultimately i enjoyed my short stay.
the room was small and was quite poor. housekeeping need to up their game a bit.
breakfast in the morning was good. a lady who i assume is the manager was stood at the door and took our room number which she crossed off a list and told us to take a seat. she didn't look to do a lot else even when the staff members were clearly busy. we went down to breakfast early as we had been warned it gets quite busy later on. the buffet had a lovely selection of fruit, cereals, yoghurt & juices and we were served by a young waitress very quickly. she was very polite and made us feel very welcome. she took our order for hot drinks, toast & breakfast and the breakfast arrived very quickly. the food was lovely with the exception of the bacon which did not appear to have even seen the grill. when we had finished our breakfast the same waitress who took our order cleared our plates away. we dined in the restaurant that evening and noticed that the same waitress from breakfast was on again that evening though she did not serve us. the food was lovely. we retired to the bar after our meal but wish we hadn't. the girl behind the bar was so miserable and it came across that she would rather be anywhere other than work at that time. the restaurant staff were lovely and friendly and the bar staff need to take tips from them. i would definitely return to this hotel and i love its historic connections to agatha christie.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eliciaivy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 16 May 2014

I used to stay at the Old Swan on business many years ago and we met up for a reunion on 13th May. I was told by the organiser that we could book the Old Swan for £120 per night B&B but when I rang the next day to book (over a week in advance) I was told it was now £140 per night. The only reason I booked was that all the other members of my party were already booked in.
The room was small but clean, but was it worth £140 - no way! The hotel is now living very much on its reputation and is in need of modernisation.
Will I stay again? Not unless I have to!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cainyatclapham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 19 May 2014
Dear reviewer, thank you for sharing your thoughts and I apologise that you did not enjoy your visit. We appreciate value for money is important and have recently redecorated however I am interested in your thoughts if you would like to contact me at the hotel to discuss this matter.
Regards
David Ritson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 May 2014

We had an amazing wedding day at the Old Swan on 13th April. A big big thank you to all the team especially Jess, Paul and Helen. During the build up to the day they always made themselves available for us despite being very busy. We were able to build up a great rapport with them helping to reduce the stress levels involved. For the day itself we had a very large amount of information and instructions to follow, not making it an easy task for them. Although there was the odd bit that didn't quite go to plan, they were small enough for only us to know, the team more than made up for it in helping realise our special day!

Stayed April 2014, travelled with family
Helpful?
1 Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mablethorpe, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 12 May 2014 via mobile

Stayed there in one of the large suites. Very clean and comfortable, nice location and staff were friendly. Highly recommend this place. The breakfast was lovely and the atmosphere reminds me of days long gone. You can understand why Agatha Christie his away here.

Stayed May 2014, travelled as a couple
Helpful?
Thank Chocolate999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Old Swan Hotel, responded to this review, 19 May 2014
Dear reviewer, thank you for your 5 star review! Compliments really do give the team a boost and whilst we appreciate all feedback comments such as yours are great to read!
Kind regards
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Old Swan Hotel

Property: Old Swan Hotel
Address: Swan Road, Harrogate HG1 2SR, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Romantic Hotel in Harrogate
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Old Swan Hotel 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Dating back to 1840, The Old Swan Hotel is one of Harrogate's oldest & most cherished hotels; its Victorian splendour and traditional elegance is complimented today by a modern & contemporary environment.The hotel boasts 136 stylish bedrooms and ten suites(Some featuring four-poster beds and roll-top baths),a restaurant and bar, nine conferences suites,free Wi-Fi access and car parking spaces.The hotel is in the centre of Harrogate. ... more   less 
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Also Known As:
Old Swan Harrogate
Hotel Old Swan
Old Swan Hotel Harrogate, Yorkshire

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