My husband and myself stayed at the Old Swan Hotel in Harrogate over the Grand Depart weekend of the Tour de France in July this year, and had mixed thoughts on our stay!
The hotel is without doubt, very old and charming, and the entrance lobby and downstairs areas are full of charm and elegance. We personally felt the décor and furnishings suited the hotel, and loved the interior display windows filled with vintage items on sale. The staff welcoming us were friendly and accommodated our luggage as we arrived very early.
Upon entering our room for the weekend, things went a little downhill! The room was very dark, with the only window in the room on a wall which faced another wall (see pics). This wouldn't have been such a problem if we had a view but we overlooked the middle of the hotel and so all we could see was roofs and other windows!! Particularly love the fact that on the hotel website it states that ' rooms overlook the town OR the peaceful hotel gardens'. I'm quite happy to accept that as an old hotel, there are bound to be odd shape rooms and interesting views, but the hotel go all out to suggest no such thing. The walls were disgusting, the paint cracked and peeled and so many grubby marks and smears. As a mum, I know how easily walls can get mucky, but also importantly, how easy they are to clean. The furniture was ok, in keeping with the style of the hotel but was rather oddly dumped round the room with no thought to making the room work. The bathroom was small and narrow but perfectly acceptable. I must say, the shower was lovely! The tv signal was terrible on all terrestrial channels and you had to pay through the nose for wifi, which in this day and age is ridiculous. The bit that really made us laugh was the fact that there was no duvet cover on the duvet - only a double sheet either side of it! As the housekeeping staff had cleverly tucked this in when making the bed, this only came to light as we got into it late at night! Unbelievable! The room seemed to lack the charm of the ground floor and was rather dull and bare.
Drinks at the bar should be avoided unless you really cant walk the 500 yards to all the lovely Harrogate bars, pubs and restaurants as they are ridiculously expensive, and certainly not competitive with what Harrogate has to offer. Breakfast was included in our booking and was acceptable, maybe a little overpriced if you were to pay separately though.
Overall, a mixed bag of thoughts for this hotel. The staff were lovely and very helpful, and the ground floor of the hotel absolutely lovely. The room we had however, was just awful. I'm sure there are many beautiful rooms in this hotel, its just a shame ours was so bad. Would I go and stay again, no.
- Official Description (provided by the hotel):
- Dating back to 1840, The Old Swan Hotel is one of Harrogate's oldest & most cherished hotels; its Victorian splendour and traditional elegance is complimented today by a modern & contemporary environment.The hotel boasts 136 stylish bedrooms and ten suites(Some featuring four-poster beds and roll-top baths),a restaurant and bar, nine conferences suites,free Wi-Fi access and car parking spaces.The hotel is in the centre of Harrogate. ... more less
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- Also Known As:
- Old Swan Harrogate
- Hotel Old Swan
- Old Swan Hotel Harrogate, Yorkshire